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85
Wireless
Lutron Contact Numbers
)Lutron, Lutron, Caséta, Claro, Pico, and FASS are trademarks or registered trademarks of Lutron Electronics Co., Inc. in the US and/or
other countries.
WORLD HEADQUARTERS
USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
TEL: +1.610.282.3800
FAX: +1.610.282.1243
Customer Assistance: 1.844.LUTRON1
lutron.com/support
Fan Troubleshooting
North & South America
Technical Hotlines
USA, Canada, Caribbean:
1.800.523.9466
Mexico:
+1.888.235.2910
Central/South America:
+1.610.282.6701
Symptoms Probable cause and action
Fan does not turn ON and no indicator lights turn ON. • Front Accessible Service Switch (FASS) is pulled out to the OFF
position. Push FASS in fully to the ON position.
• Fan pull chain is in the OFF position. Set pull chain speed to high.
• Neutral wire is not connected. Check wiring.
• Breaker is OFF or tripped (or fuse blown). Reset breaker or replace
fuse. If condition persists, contact Lutron Customer Assistance or
a licensed electrician.
• Load and Line wires may be reversed. Check wiring.
Fan does not turn ON and indicator lights are ON. Fan direction switch is between forward and reverse. Set switch to
desired position.
Fan vibrates or wobbles. • Fan direction switch is between forward and reverse. Set switch to
desired position.
• Fan blades must be balanced. See fan manufacturers installation
guide to balance fan.
Fan speed is too slow. Set fan pull chain speed to high.
Fan does not respond to Pico remote control. • The fan control failed to pair with Pico remote control.
• The fan control is already at the fan speed level that the Pico
remote control is sending.
• The Pico remote control is outside the 30 ft (9 m)
operating range.
• The Pico remote control battery is low.
• The Pico remote control battery is installed incorrectly.
Go to www.casetawireless.com/support for additional troubleshooting suggestions.
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299 U.S.A.
P/N 0301710 Rev. F 01/2019