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31
BEFORE YOU CALL
Surface burners do not ignite. Surface control knob was not completely turned to LITE ( ). Push in and turn the
surface control knob to LITE until the bu
rner ignites and then turn the control knob to
the desired flame size.
If the burner does not ignite, turn knob OFF. Wait two minutes before t
rying to light
again.
Burner ports are clogged. With the
burner OFF and cool, use a small-gauge wire or
needle to clean the burner head slots and ignition ports. See“Cleaning the cooktop
and surface burners” in the Care & Clean
ing section on page 25 for additional
cleaning instructions.
Range power cord is disconnected from outlet (electric ignition
models only). Be sure
the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See “Setting surface controls”
on page 15.
Surface burner flame is too high. Surface control knob is s
et too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burn
er caps are level and
seated correctly on the surface burner heads. See“Cleaning the cooktop and surface
burners” in the Care & Cleaning section on page 25 for additional cleaning instruc-
tions.
Incorrect L.P. conversion. Refer to L.P
. conversion kit instructions to correct.
Surface burner flame is orange. Dust particles in main gas line. Allow the burner to operate a few minutes
until flame
turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt content
in the air.
Incorrect L.P. conversion. Refer to L.P
. conversion kit instructions to correct.
Other Problems
Appliance is not level. Be sure the floor is level, stron
g, and stable enough to adequately support the range.
If the floor is sagging or sloping,
contact a carpenter to correct the situation.
Poor installation. Place the oven
rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make r
ange appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Ap
pliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with ap
pliance. Provide sufficient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to
your appliance.
Oven light does not work. Be sure the oven light is secure in the
socket. See “Replacing the Oven Light” on
page 28.
Problem Cause / Solution
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