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23
ICE AND WATER Possible Causes and/or Recommended Solutions
Ice dispenser will not
operate properly
Doors not closed completely -

New installation -


batches of ice produced.
Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and

in the User Instructions or User Guide.
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute
- Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly.
To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both
the storage bin and the delivery chute every 2 weeks.
Wrong ice has been added to the storage bin - Use only ice cubes produced by the current
ice maker.
Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section in the
User Instructions or User Guide.
Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the
door, temporarily switch from crushed ice to cubed ice to clear the jam.
Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait
a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice
directly from the ice bin, not through the dispenser.
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the

Water lter is clogged or incorrectly installed - 
“Water Filtration System” section in the User Instructions or User Guide.
Ice or water has an off-taste,
odor, or gray color
New plumbing connections -
ice or water. This problem should go away over time.
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice
maker to produce new ice.
Odor has transferred from food -
Use of non-recommended water supply line - Odors and tastes can transfer from certain

line. See the “Water Supply Requirements”. section
There are minerals (such as sulfur) in the water -
order to remove the minerals.
Water lter was recently installed or replaced - Gray or dark discoloration in ice or water

Dispensers” section in the User Instructions or User Guide.
Water dispenser will not
operate properly
Doors not closed completely - 

Refrigerator is not connected to a water supply, or the water supply shuto valve is not
turned on -
fully open.
Kink in the water source line -
Straighten the water line.
Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the

New installation -
See “Water and Ice Dispensers” in the User Instructions or User Guide.
Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section in the
User Instructions or User Guide.
Water lter is clogged or incorrectly installed - 
“Water Filtration System” section in the User Instructions or User Guide.
A reverse osmosis water ltration system is connected to your cold water supply - This can
decrease water pressure. See the “Water Supply Requirements” section.
NOTE:
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