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existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance ConnectedRoadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the RequestRequest forfor Vehi‐Vehi‐
cle Diagnostics Received Start vehi‐cle Diagnostics Received Start vehi‐
cle diagnostics?cle diagnostics? message appears in the
display.
X
Press the YesYes button to confirm the message.
X
If the Vehicle Diagnostics PleaseVehicle Diagnostics Please
Start IgnitionStart Ignition message appears: turn the
SmartKey to key position 2 in the ignition
lock (Y page 140).
X
If the Please follow the instructionsPlease follow the instructions
receivedreceived byby phonephone andand movemove youryour vehi‐vehi‐
cle to a safe position.cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐Vehi‐
cle Diagnostics Activecle Diagnostics Active message.
If you select CancelCancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the SendingSending
vehicle diagnostics data. (Voice con‐vehicle diagnostics data. (Voice con‐
nection may be interrupted duringnection may be interrupted during
datadata transfer)transfer) message appears. The vehicle
data can now be sent.
X
Press the OKOK button to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐Vehicle Diagnostics: Transfer‐
ring Data...ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(Y page 32).
Information on Roadside Assistance
(Y page 29).
Downloading routes
Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent either by a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the DoDo youyou wantwant toto
start route guidance? Destinationstart route guidance? Destination
Received destination has been savedReceived destination has been saved
in "Previous destinations".in "Previous destinations". message on
the multimedia system display.
The route is saved.
X
To start route guidance: select YesYes.
An overview of the route is shown in the dis-
play.
If you select NoNo, the saved route can be called
up later in the navigation menu.
X
Select StartStart.
Route guidance starts.
Downloaded and saved routes can be called up
again.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
If the vehicle exceeds the set speed, a message
is sent to the Customer Assistance Center. The
Customer Assistance Center then forwards this
information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
Features
315
Stowage and features
Z
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