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Troubleshooting
Tel: 1-800-26 - (1-800-263-2629)
PROBLEM POSSIBLE CAUSE SOLUTION
Dehumidifi er does
not start
• The dehumidifi er is unplugged
• The fuse is blown/circuit
breaker is tripped
• Dehumidifi er has reached its
preset level or bucket is full
• Bucket is not in the proper
position
• Power failure
• Make sure the plug is pushed completely into the outlet
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker
• The unit turns off automatically when either condition oc-
curs. Change to a lower setting or empty the bucket and
replace properly
• The bucket must be in place and securely seated for the
unit to operate.
• There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normally for 3 minutes
after it is turned back on.
Dehumidifi er does
not dry the air as it
should
• Did not allow enough time to
remove the moisture
• Airfl ow is restricted
• Dirty fi lter
• The humidity control may not
be set low enough
• Doors and windows may not
be closed tightly
• Clothes dryer may be blowing
moisture-laden air into the
room
• Room temperature is too low
• When fi rst installed, allow at least 24 hours to maintain
the desired dryness
• Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifi er. See the
“Location” section.
• See the “Air fi lter” section
• For drier air, press the down button and set to a lower
percent value (%)
• Check that all doors, windows and other openings are
securely closed
• Install the dehumidifi er away from the dryer. The dryer
should be vented to the outside.
• Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture
removal rate. Modes are designed to be operated at
temperatures above 5°C (41°F)
Dehumidifi er runs
too much but does
not collect water
• Need to reset controller • Set to lowest humidity setting. Allow bucket to fi ll and
then empty bucket. Adjust controller to desired % RH.
Dehumidifer runs
too much collects
water
• Area to be dehumidifed is too
large
• Doors and windows are open
• The capacity of your dehumidifi er may not be adequate
• Close all doors and windows
Frost appears on
the coils
• Unit has been recently turned
on, or room temperature is too
cold
• This is normal. Frost will usually disappear within 60
minutes. See the “Defrost” section
Controls cannot be
set
• The compressor will turn off
and the fan will automatically
continue to run for approx. 3
minutes at a fi xed setting
• This is normal. Wait approximately 3 minutes and set
the fan as desired.
Fan noise • Air is moving through the
dehumidifi er
• This is normal
Water on fl oor • Hose connection may be
loose
• Bucket used to collect water,
but the hose is attached
• Check the hose connection. See “Continuous Drain”
section
• Disconnect the hose if using the bucket to collect water,
see “Continuous Drain” section.
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