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Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently asked questions or contact the Consumer
Care Centre in your country.
Problem Solution
The appliance does
not work.
The appliance is equipped with two safety pins. If either the juicing unit
or the pulp container has not been placed on the motor unit properly,
the appliance does not work. Check whether these parts have been
assembled in the right way (see chapter ‘Preparing for use’), but switch
off the appliance before you do so.
The motor unit gives
off an unpleasant smell
the rst few times the
appliance is used.
This is not unusual. If the appliance continues to give off this smell after a
few times, check the quantities you are processing and the processing
time.
The juicing unit cannot
be placed onto the
motor unit.
Check if the spout is properly attached to the juicing unit. Make sure that
the projections on the juicing unit are aligned with the recesses in the
motor unit (see g. 9).
The juicing unit is
blocked.
Press the pre-clean button for a few seconds. If the juicing unit is still
blocked, then switch off the appliance, remove the juicing unit and
disassemble all parts. Remove the fruit that is blocking the juicing unit.
Then process a smaller quantity.
HR1899/HR1897/
HR1896: The power-
on light ashes.
The juicing unit is blocked. Press the pre-clean button for a few seconds.
If the juicing unit is still blocked, then switch off the appliance, remove the
juicing unit and disassemble all parts. Remove the fruit that is blocking
the juicing unit. Then process a smaller quantity.
ENGLISH10
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