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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee runs out around
the edge of the filter
holder
• Filter holder is not
inserted in the group
head properly
Insert filter holder to
align into ‘LOCK’ position
in group head. Refer to
‘Inserting The Portafilter’,
page 19.
• There are coffee
grounds around the
filter rim
Clean any excess ground
coffee from the rim of the
filter holder to ensure a
proper fit into the brew
head.
• Too much ground coffee
in the filter
Refer to ‘Coffee Dose &
Tamping’, page 12.
• Ground coffee has been
tamped too firmly
Refer to ‘Coffee Dose &
Tamping’, page 19.
• Incorrect filter for
amount of ground
coffee used
Ensure you use the small
filter for 1 cup of coffee and
the larger filter for 2 cups
of coffee.
Coffee extracts as drops
from the portafilter
• The water tank is empty
or low
Refer to ‘Filling The Water
Tank’, page 12.
• Coffee grind is too fine
• Too much coffee in
basket
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Machine is blocked by
mineral deposits
Decalcify the machine.
Refer to ‘Decalcifying’,
page 23.
Machine is making a loud
and continuous pumping
noise
• Water tank is empty Refer to ‘Filling The Water
Tank’, page 12 .
• Water tank is not
securely in place
Refer to ‘Filling The Water
Tank’, page 12 .
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam is generated • Machine is not turned
On
Ensure the machine is
plugged in, switched On at
the power outlet and
the POWER button is
pressed On.
• Water tank is empty Refer to ‘Filling The Water
Tank’, page 12.
• Steam Dial is not in
STEAM/HOT WATER
dial position
Turn the STEAM/HOT
WATER dial to the
STEAM position.
• Steam Wand is blocked Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle
of the cleaning tool. Refer
to ‘Care and Cleaning’,
page 25.
No hot water • Empty tank Fill tank
Milk is not creamy after
texturing
• Not enough steam Steam wand may be
blocked. Refer to ‘Care and
Cleaning’, page 25.
Use cold fresh milk. Refer
to ‘Texturing Milk’, page 15.
Machine is not working The safety thermal-cut may
have activated due to the
pump overheating.
Turn the machine off and
allow to cool for about
30-60 minutes.
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