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30 31
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
When the machine is
switched On, the STEAM/
HOT WATER lights is
flashing.
• STEAM/HOT WATER
dial is not in STANDBY
position
Turn the STEAM/
HOT WATER dial to
‘STANDBY’ position.
Machine will commence
normal heat up procedure.
Coffee does not run
through
• Machine is not turned
On or plugged in
Ensure the machine is
plugged in, switched On at
the power outlet and
the POWER button is
pressed On.
• Water tank is empty Refer to ‘Filling The Water
Tank’, page 12.
• Coffee grind is too fine Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Too much coffee in the
filter
Refer to ‘Coffee Dose &
Tamping’, page 12 and 19.
• Coffee tamped too
firmly
Refer to ‘Coffee Dose and
Tamping’ on page 19.
• The filter is blocked Clean the filters. Refer to
‘Cleaning The Filters’,
page 26.
Coffee runs out too
quickly
• The coffee grind is too
coarse
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Not enough ground
coffee in the filter
Refer to ‘Coffee Dose and
Tamping’, page 12 and 19.
• Ground coffee not
tamped firmly enough
Refer to ‘Coffee Dose and
Tamping’, page 19 .
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee is too cold • Cups not preheated Preheat cups. Refer to
‘Pre-heating Cup or Glass’
on page 18.
• Milk not heated enough
(if making a cappuccino
or latté)
When the base of the jug
becomes too hot to touch
this is when the milk
is heated at the correct
temperature. Refer to
‘Texturing Milk’, page 20.
No crema • Coffee is not tamped
firmly enough
Refer to ‘Coffee Dose and
Tamping’, page 19.
• Coffee grind is too
coarse
Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 18.
• Ground coffee is not
fresh
Change old beans with
fresh roasted or pre-
ground. Ground coffee
should not be kept for
longer than a week.
• Filter holes are blocked Use the fine pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning
The Filters’, page 26.
Machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk
• The machine is
carrying out the normal
operation of the 15 bar
pump
No action require as this is
the normal operation of
the machine.
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