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40
Symptoms Reason Solution
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
•
Find the Wi-Fi network connectedto
your smartphone and remove it,then
register your appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
•
Turn off the
Mobile data
of your
smartphone and register the
applianceusing the Wi-Fi network.
The wireless network name (SSID)
is set incorrectly.
•
The wireless network name
(SSID)should be a combination of
Englishletters and numbers. (Do not
usespecial characters.)
The router frequency is not 2.4 GHz.
•
Only a 2.4 GHz router frequency
issupported. Set the wireless
router to2.4 GHz and connect the
applianceto the wireless router. To
check therouter frequency, check with
yourInternet service provider or the
routermanufacturer.
The distance between the appliance
and the router is too far.
•
If the distance between the applianceand
the router is too far, the signalmay be
weak and the connection maynot be
congured correctly. Move thelocation
of the router so that it is closerto the
appliance.
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