Samsung UA55H6400AW UA55H6400 55" 140cm Full HD Smart 3D LED LCD TV

Quick Guide

Using the Smart TV

For more information, refer to "Smart Hub".

Using Voice Control

For more information, refer to "Controlling the TV with Your Voice (Voice Control)".

Using Motion Control

A TV camera (sold separately) needs to be connected in order to use Motion Control.

For more information, refer to "Controlling the TV using Motions (Motion Control)".

Connecting Antenna and External devices

Aerial Connection

• Before connecting any external devices and cables to the TV, first verify the model number. A sticker containing the model number is attached to the back of the TV. The connection method varies depending on the model.
• An aerial must be connected to the TV in order to receive broadcast signals.
  • An aerial connection is not necessary when a cable box or satellite receiver is used.
• Connect the correct aerial cable according to your viewing environment to the TV's aerial connector, as shown in the diagram.

Video Device Connection

• Your TV has a variety of connectors for video input from external devices such as cable boxes, satellite receivers, Blu-ray players, DVD players, camcorders, and gaming consoles. Below is a list of featured connectors shown in descending order of picture quality.
  • HDMI
  • Component
  • AV
• Connect a video device to the TV via an HDMI connector for the best picture quality. If the device does not have an HDMI connector, try a component connector to get the next best picture quality.
  • The number of connectors and their names and locations may vary depending on the model.
  • Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may vary depending on the manufacturer.

HDMI Connection

• Before connecting any external device or cable to the TV, first verify the TV's model number. A sticker containing the model number is attached to the back of the TV. The connection method varies depending on the model.
• The following types of HDMI cables are recommended:
  • High-Speed HDMI Cable
  • High-Speed HDMI Cable with Ethernet
• HDMI cables have certain requirements:
  • Use an HDMI cable with a thickness of 14 mm or less.
  • Using a non-certified HDMI cable may result in a blank screen or a connection error.
  • Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
  • This TV does not support HDMI Ethernet Channel. Ethernet is a LAN (Local Area Network) built with coaxial cables standardised by the IEEE.
• Refer to the diagram and connect the HDMI cable to the video device's HDMI output connector and the TV's HDMI input connector.
  • The number of connectors and their names and locations may vary depending on the model.

• Once the connection has been made, you will be able to select the connected external device using the SOURCE button.

Component Connection

• Before connecting any external devices and cables to the TV, first verify the model number of the TV you purchased. A sticker containing the model number is attached to the back of the TV. The connection method varies depending on the model.
• Refer to the diagram and connect the Component cable to the TV's component input connectors and the device's component output connectors.
• Make sure the cable colours match the connector colours.

• Once the connection has been made, you will be able to select the connected external device using the SOURCE button.

AV Connection

• Before connecting any external device or cable to the TV, first verify the TV's model number. A sticker containing the model number is attached to the back of the TV. The connection method varies depending on the model.
• Refer to the diagram and connect the AV cable to the TV's AV input connectors and the device's AV output connectors.
• If you are using the TV's AV input connectors, connect the video cable to the Y connector. Some models feature a video connector as well. In this case, connect the cable to the video connector.

• Once the connection has been made, you will be able to select the connected external device using the SOURCE button.

Smart Features

Using Multiple Functions in a Single Screen (Multi-Link Screen)

• Availability depends on the specific model.

This allows you to search the Web, use apps, and much more while watching TV.

• Before using Multi-Link Screen, make sure the TV is connected to the Internet. Using Multi-Link Screen requires an Internet connection.
• Before using Smart Hub with Multi-Link Screen, go to the On TV Settings (Smart Hub > On TV Settings > On TV Setup) and finish configuring Smart Hub. (Availability depends on the specific area.)
• If the Multi-Link Screen launches while the TV did not configure the Smart Hub, a pop-up window appears. To use the Multi-Link Screen, you need to configure the Smart Hub first. On the pop-up window, select the Set Up Smart Hub to finish configuring the Smart Hub. (Availability depends on the specific area.)

Launching Multi-Link Screen

• Picture > Open Multi-Link Screen
• From the Picture menu, select Open Multi-Link Screen. Press M.SCREEN on the Samsung Smart Control to launch Multi-Link Screen.

Using Multi-Link Screen

• UHD and FHD contents and channels cannot be viewed simultaneously.
• Launching Smart Hub while using Multi-Link Screen automatically terminates Multi-Link Screen.
• Certain TV features and apps may not be supported by Multi-Link Screen. If this is the case, exit from Multi-Link Screen and then use the feature.

Selecting a Feature

1. Press the Samsung Smart Control's M.SCREEN button while Multi-Link Screen is running. The Options menu appears.
2. Select a feature from the Options menu. This initializes the selected feature.
   • Features supported by Multi-Link Screen vary depending on the country.

Changing the Channel/Volume

1. Place the pointer or focus over the screen for which you want to change the channel or adjust the volume.
2. Use the channel buttons to change the channel or the volume buttons to adjust the volume. This changes the selected screen's channel/volume.

Smart Hub

Smart Hub > Open Smart Hub Try Now

• With Smart Hub, you can surf the web, download apps, and stay in touch with family and friends through social networking services. In addition, you can use photo, video, and music files stored on external storage devices.
  • Some Smart Hub services are paid services. To purchase such a service, the service provider account or Samsung Apps TV account (Samsung account) is required.
  • Make sure the TV is connected to the Internet. The TV must be connected to the Internet in order to use Smart Hub.
  • Some features of Smart Hub require an Internet connection and may not be available depending on the service provider, language, or region.
  • To use Smart Hub, you must agree to the end user agreement and privacy policy. Otherwise, you will not be able to access the features and services related to them. You can view the entire content of the Terms & Policy by navigating to Smart Hub > Terms & Policy. If you don't wish to use Smart Hub anymore, you can withdraw the agreement. Try Now

Testing Smart Hub connections

• Support > Self Diagnosis > Smart Hub Connection Test
• If Smart Hub is not functioning, navigate to Support > Self Diagnosis > Smart Hub Connection Test.
• Diagnose the problem by checking the internet connection, your ISP, the Samsung server and the Samsung Apps panels.
  • After completing the test, if Smart Hub continues to have problems, contact your Internet Service Provider or a Samsung Contact Centre.

Troubleshooting

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

• If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.
  • This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

• Call the Samsung Contact Centre and ask for remote support.
• Open the menu on your TV and go to the Support section.
• Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
• The agent accesses your TV.

Finding the Information You Need for Service

Support > Contact Samsung Try Now

• Use this option to find the support service website's address and contact number, your TV's model number, your TV's software version, the Smart Hub info, and other information you need to receive the service support.
  • Press A to view the open source licence.

There is a problem with the screen.

Testing the Picture

Support > Self Diagnosis > Picture Test Try Now

• Before you review the list of problems and solutions below, run the Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual.
  • If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
  • If the test picture is displayed properly, there may be a problem with the external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual.

I can't hear the sound clearly.

Testing the Sound

Support > Self Diagnosis > Sound Test Try Now

Before you review the list of problems and solutions below, make sure that the Speaker Select menu item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound is distorted, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance. If the TV plays the Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

• If you can't hear the melody or there is a problem, make sure Sound > Speaker Settings > TV Sound Output is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance.
• If the melody is played, there may be a problem with the external device. Please check the connections. If the problem persists, refer to the external device’s user manual.

I can't see 3D images clearly.

Testing 3D Picture Quality

Availability depends on the specific model.

Support > Self Diagnosis > 3D Picture Test

• If you have not paired your 3D glasses with the TV, pair them first. To test 3D picture quality, the TV and the 3D glasses must have been paired.

Put on the 3D glasses, navigate to Support > Self Diagnosis and select 3D Picture Test. The 3D Picture Test displays a high definition picture to examine the 3D screen for flaws or faults. If the test fails to identify a problem, there may be a problem with an external device or the signal strength.

• If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
• If the test picture is displayed properly, there may be a problem with the external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual.

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Before Using the Recording and Timeshift Functions

Availability depends on the specific model and area.

Before Using the Recording and Schedule Recording Functions

• To set up a Schedule Recording, you must first set the TV's clock. Set the Clock (System > Time > Clock).
• Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In addition, these files cannot be played back on your TV if its video circuit has been replaced.
• A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB hard drives are not supported.
• USB memory sticks are not supported.
• The total recording capacity may vary depending on the amount of available hard drive space and the recording quality level.
• Schedule Recording requires at least 100MB of free space on the USB storage device. Recording will stop if the available storage space falls below 50MB while recording is in progress. If the available storage space falls below 500MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop.
• The maximum recording time is 360 minutes.
• A video is played according to the TV settings.
• If the input signal is changed while recording is in progress, the screen will go blank until the change is made. In this case, recording will resume, but will not be available.
• Device Performance Test must be performed on the USB storage device connected to the TV before a recording can be made. To perform the Device Performance Test, select Recorded TV in the On TV panel or USB Drive in the MULTIMEDIA panel and then select the recording device. When you make a recording on the Guide or Programme Info screen, if the USB storage device has failed in the Device Performance Test, the Format Device and Device Performance Test are performed again.
• When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time.
• If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
• Connecting a recording device to the TV automatically deletes abnormally saved recording files.
• If the Off Timer or Auto Power Off has been set, the TV will overide these settings, continue to record, and turn off after the recording has ended.

Before the Using Timeshift Function

• A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB hard drives are not supported.
• USB memory sticks or flash drives are not supported.
• The total recording capacity may vary depending on the amount of available hard drive space and the recording quality level.
• If the available storage space falls below 500MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop.
• The maximum amount of time available for the Timeshift function is 90 minutes.
• The Timeshift function is not available for locked channels
• A time-shifted video is played according to the TV settings.
• Before the Timeshift function can be used, the Device Performance Test must be performed on the USB storage device connected to the TV. To perform the Device Performance Test, select Recorded TV in the On TV panel or USB Drive in the MULTIMEDIA panel and then select the recording device.
• The Timeshift function may be terminated automatically once it reaches its maximum capacity.
• The Timeshift function requires at least 1.5GB of free space available on the USB storage device.
• Launching an app, switching to an analogue channel, or changing the TV to a mode that does not support the Timeshift function automatically terminates the Timeshift function. The Timeshift operation will resume if the TV is changed back to a digital channel again.

Before Using 3D Viewing Mode

3D Precautions

Warning

• In 3D viewing mode, the screen may flicker under florescent lighting (50Hz ~ 60Hz) or three-wave lighting.
  • If this occurs, turn off the lighting or adjust it to a low level.
• When you switch the picture mode from 3D view, the 3D view mode turns off, and the 3D glasses no longer provide a 3D view.
  • When you turn off 3D mode, the 3D glasses also turn off in a few moments.
• If you are watching TV with 3D glasses and you lie on your side, the picture may look darker or may not be visible.
• If the 3D glasses are defective or damaged, they cannot be repaired and need to be exchanged for a new pair. The repair service is free of charge within the warranty period. Note that the warranty does not cover damage caused by the user.
• The actual 3D effect may be experienced differently depending on the viewer. The 3D effect may not be experienced by persons who has a large difference of vision between the left and right eyes.
• In 3D viewing mode, watch TV within the recommended distance.
  • The 3D functionality of the glasses may not work properly if you move out of the recommended range for about 3 seconds or more.
  • If you stay outside the recommended range, the 3D glasses lose wireless wireless communications with the TV. If this occurs, the 3D display turns off and, a few seconds later the glasses turn off.
• The 3D glasses may not work properly if there are any nearby active 3D devices or electronic or wireless communication devices (for example, a device that uses the 2.4GHz frequency range such as a microwave or AP). If this occurs, move the devices away from the 3D glasses.
• The Samsung Multi View 3D Glasses may not work properly near metal objects or near an electromagnetic field. If this occurs, move the metal objects or the electromagnetic device away from the 3D glasses.
• The vividness of the image may degraded if you watch a 3D movie in a location exposed to direct sunlight or illumination.
• The temples of the 3D glasses do not fold. Do not attempt to fold the temples. You can damage the 3D glasses.
• When watching 3D content for an extended period of time without averting your eyes, the 3D glasses may turn off automatically (applicable to the SSG-3570 only).
• Take off the 3D glasses and put them on again if they do not work in 3D viewing mode first (applicable to the SSG-3570 only).

Caution: 3D Health and Safety Information Users are required to read the following information before using 3D.

• A supervising adult should check on any children watching 3D TV regularly. Children experiencing eye fatigue, headaches, dizziness, and/or nausea while viewing 3D TV should stop watching immediately.
• Do not use the 3D glasses for any purpose other than their intended purpose. Do not use them as general eyeglasses, sunglasses, or protective goggles.
• Some users may feel dizzy, nauseous, or experience headaches in the 3D or Samsung Multi View function. If you experience any of these symptoms, stop watching the 3D item, remove the 3D glasses, and rest.
• An extended period of watching TV in 3D viewing mode may cause eye fatigue. In this case, stop watching 3D immediately, take off the 3D glasses, and allow your eyes to rest.
• Do not use the 3D function or 3D glasses while walking or moving around. Using 3D mode or wearing 3D glasses while moving around may result in injury due to walking into objects, tripping and/or falling.
• Wearing the 3D glasses and lying on your side while watching TV may damage the temples of the 3D glasses.
• The temples of the 3D glasses are unfolded. This may damage the 3D glasses.
• Because the 3D glasses react to acceleration, repeatedly shaking the 3D glasses may consume the battery faster than normal (applicable to the SSG-3570 only