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- Owner's manual - (English, French, Spanish)
- Operations
- Maintenance
- Troubleshooting
Table of contents
User manualRefrigerator
Operations
User interface
01 Home screen | ||
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02 Task bar | ||
Fridge Manager
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget.
- Tap < or > on the bottom of the widget to move between pages.
- On the first page, you can check the current temperatures or modes of each compartment as well as active special functions.
- Tap the first page to open the Fridge Manager for detailed settings. On the second page, you can check the filter status.
- Tap Buy Filter on the second page to open the website where you can purchase a water filter.
The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, the bottom left the freezer compartment, and the bottom right the FlexZone. The temperature or mode settings for each are displayed over each section. Fridge Manager At a Glance
- 01 Temperature Change the set temperature in the fridge, freezer, and FlexZone. You can also turn on and turn off the refrigerator's Power Cool function and the freezer's Power Freeze function. - Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for several hours and then returns to the previous temperature. - To freeze large amounts of food, activate Power Freeze at least 20 hours before putting food in the freezer.
NOTE Using Power Freeze increases power consumption. Make sure you turn it off so the freezer returns to its previous temperature if you do not need it any longer. - 02 Special Features View a short explanation of some of the refrigerator's special features.
- 03 Fridge Settings Change many of the fridge's settings including settings for ice making, the door alarm, and the temperature units (°F or °C). See the next page for details.
- 04 External Conditions Displays the external (ambient) temperature and humidity.
NOTE The displayed conditions may differ from the actual temperature and humidity. - 05. Auto Water Fill Status Displays the status of the Auto Water Fill function.
- 06. Ice Maker Status Displays the operation status of the Ice Maker.
NOTE
- Also displayed is the Ice Maker off (ice making off) indicator at the top, center. When the indicator displays Ice Maker off, the refrigerator's ice maker is turned off.
- If the ice maker is turned off, it will turn on if you press and hold the ice lever for more than 5 seconds.
Settings
Display |
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Sound |
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Wi-Fi |
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Bluetooth |
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Voice |
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Profile |
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Date and Time |
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About Device |
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Easy Connection |
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Clean Screen Mode |
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Accessibility |
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Online Manual |
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Factory Data Reset |
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Remote Management |
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Display reset (applicable models only)
If the display is not working correctly, try resetting the display. This may resolve the problem.
- Open the right-side fridge door and locate the switch cover on the top right corner of the door.
- Push up the cover to reveal the power switch.
- Turn the switch off, and then turn it on again.
- Reinsert the switch cover to the end until you hear a clicking sound.
SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.
NOTE
- The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
- For improved performance, the SmartThings app is subject to change without notice or discontinued support according to the manufacturer’s policy.
- Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-standard Wi-Fi authentication protocols are not supported.
- Wireless networks may be affected by the surrounding wireless communication environment.
- If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.
- The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.
- To configure the wireless access point (AP) settings, see the user manual of the AP (router).
- Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11 b/g/n and Soft-AP protocols. (IEEE 802.11 n is recommended.)
- Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators.
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW. If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices. If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model. Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.
Refrigerator app
Integrated control You can monitor and control your refrigerator at home and on the go.
- Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.
- Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.
NOTE Some options or settings of the refrigerator may not be available for remote control.
SMART GRID Function (Demand Response)
When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.
NOTE
- You can deactivate the SMART GRID (Demand Response) function at any time using the Override On/Off function.
- To use the SMART GRID (Demand Response) function, you need a separate contract with your electric utility company.
In addition, to use the Smart Grid (Demand Response) function, you must register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy profile).
Using the SMART GRID (Demand Response) Function
This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during offpeak times when electricity costs and demand are lower. If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level. Exception condition: The DAL and TALR control signals from a utility company work as long as product performance is maintained. If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load or Temporary Appliance Load Reduction mode.
- Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.
- DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Override function is turned on.
- Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.
- TALR (L4) mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when the Override function is turned on. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.
To check the MAC address
- Tap the Settings icon on the Home screen.
- Scroll down to and open About Device.
- The screen displays (among others) the Wi-Fi MAC address.
Override Mode
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate OVERRIDE mode. When you activate OVERRIDE mode, the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.
Activating and deactivating Override mode
- Tap the Fridge Manage icon.
- On the bottom of the Fridge Manager screen, tap the Fridge Settings icon.
- Tap Demand Response.
- Slide the DAL/TALR override button to the ON or OFF position.
NOTE
- Alternatively, you can activate or deactivate OVERRIDE mode using the SmartThings app and the Energy Management function. See the next page.
Using the Energy Management Function
The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.
NOTE
- To use the Energy Management refrigerator functions, you have to install the corresponding app first.
- Operational Status
- You can check the DR and Override status.
- Energy Consumption Reporting
- Shows the accumulated power consumption. Power consumption data is updated every 5 minutes.
NOTE The energy consumption report may differ from the power consumption specifications of the product depending on the operating environment and the quantity and type of stored food.
- Shows the accumulated power consumption. Power consumption data is updated every 5 minutes.
- Delay Defrost Capability
- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:
- 6 am to 10 am: November 1st to April 30th.
- 3 pm to 7 pm: May 1st to October 31st.
To change the time setting for the Delay Defrost Capability
You can change the time setting for the Delay Defrost Capability on the app.
Provision for Open Access to the Connected Product Requirements
- SGIP Open Standards (Smart Energy Profile 2.0
- Energy Consumption Reporting
- Demand Response
- Samsung OPEN API -
- Operational Status, User Settings & Messages
- ICE Maker Status: GET /icemaker/status/vs/0
- Door Open Alarm: GET /doors/vs/0
- DR Status: GET /drlc/vs/0
- Delay Defrost Capability
- Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add
- Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0
- Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove
- Defrost Delay On/OFF: POST /defrost/delay/vs/0
Recommendations for voice recognition
For the voice recognition function, there is a built-in microphone at the top of the refrigerator’s display. To use the voice recognition function:
- Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone.
- Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
NOTE The voice recognition function may not work if you stand more than 3 feet (1 meter) away or if you speak too softly.
Samsung Family Hub
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device.
NOTE
- The Samsung Family Hub app is designed for Android 4.4 (KitKat) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
- For improved performance, the Samsung Family Hub app is subject to change without notice or support may be discontinued according to the manufacturer’s policy.
- Wireless networks may be affected by the surrounding wireless communication environment.
- If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.
- The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer. Untitled-7 50 2018-08-27 4:41:06 English 51 Operations
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings ->Profiles.
Dispenser panel
- 01 Water / Lock
- 02 Cubed Ice
- 03 Crushed Ice / Lighting
- 04 Dispenser mood light
Water / Lock (3 sec)
Cubed Ice
Crushed Ice / Lighting (3 sec)
Dispenser mood light
The Dispenser mood light lights up in the following conditions:
- When you push the dispenser lever with the dispenser lock disabled
- Push the dispenser lever and the dispenser mood light turns on. Release the lever and the light turns off after a some time.
- While the water tank is being filled with water with the Auto Water Fill function turned on -
- The dispenser mood light stays lit.
Special features
Water tank (Auto Water Fill)
The Auto Water Fill function lets you enjoy cold brewed tea in your refrigerator.
To fill the water tank
- Grasp a handle groove of the sealed mouth, and then pull up to open the lid.
- Put tea leaves or fruits to your taste into the infuser.
NOTE If you want to keep the infused water in its initial concentration, turn the Auto Water Fill function off. - Enable the Auto Water Fill function on the Fridge Manager > Fridge Settings > Auto Water Fill. Open the left door of the fridge door, and then mount the water tank onto the holder. Push it straight in as shown in the illustration on the left.
- Close the door. The infuser will start to fill with chilled water some time later.
CAUTION Make sure the infuser fits in the water tank holder. - To drink tea, open the door and detach the water tank. Pull it straight out.
CAUTION
- We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time.
- You must clean the water tank after you have consumed up the infused water or when a long time has passed without using the water tank.
- To prevent the water tank from tipping over or leaking, make sure the water tank fits in the water tank holder.
- To prevent the water tank from spilling over or leaking, make sure the sealed mouth is properly inserted.
NOTE
- If the front side (specifically marked area) of the water tank has too much moisture, the water tank may not fully fill. Remove the moisture, and then try again.
- Auto Water Fill will stop supplying water for the water tank if the water tank does not fill after a certain amount of time. If this happens, check if the water line is properly connected. Remove and reinsert the water tank, and then try again.
NOTE
- Wipe around the infuser holder if the infuser overflows or leaks.
- Water drops off if the rubber cap is opened.
- If there is a leak, a warning message appears and "Overflowing" displays on the Auto Water Fill Status. In case of a leak, open the rubber cap to drain the water. The "Overflowing" status will then change. However, if the "Overflowing" status remains, there could be a system failure. Contact your local Samsung service center.
Water/Ice dispenser
Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
To dispense water with ice
- With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type.
- Put a water glass under the dispenser, and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.
- Press Water to select water.
- Push the dispenser lever with the glass. Water will be dispensed from the dispenser.
NOTE
- The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute. To dispense more water, release and push the lever again.
- Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
- If you do not use the water dispenser for 2-3 days, the dispensed water may have an abnormal smell or taste. This is not a system failure. Discard the first 1-2 glasses of water.
Ice maker
The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice. Ice making After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
- Let the refrigerator operate for at least 24 hours to ensure optimal performance.
- Dispense the first 4 to 6 ice cubes into a glass.
- Wait another 8 hours and dispense another 4 to 6 ice cubes.
- Then, wait another 16 hours and dispense the first glass-full of ice.
NOTE
- If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly.
- Ice cubes generated rapidly may look white, which is normal.
Diagnosis
If ice does not dispense, first check the ice maker.
- Press Test on the side of the ice maker. You will hear a chime (ding-dong) when you press the button.
- You will hear another chime if the ice maker is operating properly.
CAUTION
- If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center.
- Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
- Do not put food in the ice bucket. The frozen food may damage the ice maker, especially when you open or close the door.
- When the refrigerator recovers power after a power failure, the ice bucket may contain a mix of melted and jammed ice cubes, which can prevent the ice maker from working properly. To prevent this, make sure to empty the ice bucket so the ice bucket can refill with fresh, loose ice cubes.
- Do not put fingers or any objects into the dispenser outlet or the ice maker. This can cause physical injury or property damage.
- When reinserting the ice maker tray, make sure that the tray is properly centered at the entrance. Otherwise, the tray can get stuck.
If You Turn the Ice Maker Off
To turn the ice maker off, tap Fridge Manager > Fridge Settings > Ice Maker on the Home screen, and then select Off. Make sure to empty the ice bucket. Remaining ice cubes may clump together, making it difficult to remove them.
To remove the ice bucket, see the Ice bucket section.
NOTE:
Removal of the ice bucket does not affect the thermal and mechanical performance of the refrigerator.
Water clouding
Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.
FlexZone™ divider
You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise. Then, move the width and height bars as appropriate. When done, turn the dial clockwise to lock the divider.
NOTE If the divider lock does not function, wipe the bars to remove moisture on them.
Maintenance
Handling and care
Ice bucket
If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.
- While grabbing the handle of the ice bucket, slightly lift up the bucket, and then remove it to the front.
- Remove the remaining ice cubes and put the ice bucket back into place.
If the ice bucket is not firmly inserted, turn the ice screw 90 degrees, and then try again.
CAUTION
- Do not apply excessive force to the bucket cover. The cover may break.
- Do not forcefully close the door. Water may spill over the ice maker.
- To prevent injury, make sure to clean up any ice or water that has spilled on the floor.
- To prevent accidents or injury, do not let children play with the water dispenser or the ice maker.
- Do not put your hand or an object into the ice chute. This may cause physical injury or product damage.
- Use only the provided ice bucket. Third-party ice buckets may cause a system failure.
- Use only potable water that is connected to the water supply line.
NOTE
- The water pressure required for ice making is between 20 psi and 125 psi.
- Noise from the ice maker as it produces ice during the ice making process is normal.
- While the door is open, neither the ice maker nor the water dispenser operates
Auto Water Fill
- Grasp a handle groove of the sealed mouth, and then pull up to remove.
- Grasp both sides of the sealed mouth, and then lift to remove.
- While slightly twisting the infuser, pull it out of the sealed mouth.
- Clean the infuser with regular dishwashing liquid and running water. Rinse and dry well.
- Reassemble the Auto Water Fill in the reverse order of disassembly.
CAUTION Water pitcher and lid are not dishwasher safe and can deform under high temperatures. Please hand wash as needed.
Fridge shelves
The appearance of the shelves differs by model.
- To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out
NOTE Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented.
- To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch.
CAUTION
- The tempered glass shelves are heavy. Use caution when removing them.
- The shelf must be inserted correctly. Do not insert upside down.
- Glass containers may scratch the surface of glass shelves.
Foldable shelf
To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold.
CAUTION After sliding the foldable shelf in and folding it, the front of the shelf can be removed for your convenience. If you use the shelf without removing the front of the shelf, be aware that it can separate from the rear portion, be careful of its possible separation.
Recommended foldable shelf location
The foldable shelf folds up from the center, giving you more room for storage.
- Insert the shelf in the right side of the fridge. Left side insertion does not allow the shelf to fold completely.
- To fold, push the front area of the shelf inward so that it folds up from the middle.
CAUTION Do not lift up quickly or twist the foldable shelf to take out food under it. It may fall off.
Vegetable shelf
- Slide out the left-side vegetable drawer.
- Fully open the door, and then remove the shelf.
- While supporting the vegetable shelf with one hand, slide it out with the other hand.
NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order.
Door bins
- To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove.
- To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.
CAUTION
- Do not remove a bin that is filled with food. Empty the bin beforehand.
- Use caution when opening the door if the bottom bin contains larger bottles, which may fall over.
- Do not allow children to play with the bins. Sharp corners of the bin may cause injury.
Fridge drawers
Vegetable / fruit drawers
Gently lift up the front of the drawer and slide out.
- We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.
- To reinsert, insert the drawer into the frame rails and then slide inward.
FlexZone™ basket
- To remove, fully open the FlexZone™ drawer. Lift up the FlexZone™ basket, and then pull out with both hands.
- To reinsert, fully open the FlexZone™ drawer. While tilting up the front of the basket, insert the rear of the basket into the rail assembly. Lower the front until the basket settles down. If the divider lock does not function, wipe the bars to remove moisture on them.
To remove the divider and the metal cooling plate (applicable models only) from the FlexZone™ basket
- Unlock the divider by turning the divider dial counter clockwise.
- Slide the divider to the end as shown.
- Unlock the divider by turning the divider dial counter clockwise. 2. Slide the divider to the end as shown.
- Hold the divider and pull up to remove.
- Turn over the basket to remove the metal cooling plate.
CAUTION The basket and the metal cooling plate are heavy. Use caution when handling them. Careless handling may cause personal injury or property damage.
To reinsert the metal cooling plate
Reinsertion in the reverse order of removal. Reinsert the divider into the FlexZone™ basket firmly until you hear a clicking sound.
Freezer baskets
Upper basket
- To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove.
- To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front.
Lower basket
- To remove, first remove the upper basket. Then, tilt up the front of the lower basket to pull out.
- To reinsert, put the basket into the rail assembly with the rear side first.
CAUTION
- Do not twist the basket when removing or reinserting the basket. The basket can be scratched.
- To prevent physical injury, property damage, or suffocation, keep children away from freezer baskets that have been removed.
- Do not remove the divider.
- Put the wheels of the upper basket on the end of the rails of the lower basket. Then, slide the upper basket all the way to the front. Otherwise, the drawer does not open or close properly, which causes frost to build up.
Cleaning
Interior and exterior
WARNING
- Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire.
- Do not spray water onto the refrigerator. This may cause electric shock.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.
- Unplug the power cord.
- Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
- When done, use a dry cloth or paper towel to dry well.
- Plug in the power cord.
Ice / Water dispenser
CAUTION When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.
Rubber seals
If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.
Inner-view camera
NOTE Use a cotton swab or microfiber cloth to clean the camera on the left-side door of the fridge.
Rear panel
To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year. CAUTION Do not remove the rear panel cover. Electric shock may occur.
Replacement
Water filter
WARNING
- Do not use third-party water filters. Use only Samsung-provided or -approved filters.
- Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters. The Filter Reset indicator ( ) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.
- While opening the filter cover, turn the knob of the filter cartridge counter clockwise by 90 degrees (1/4 turn). The filter cartridge unlocks.
- Pull out to remove the cartridge.
- If the water filter is severely contaminated, the cartridge may not be easily removable. In that case, use force to pull it out.
- To prevent water leaks from the opening, pull the cartridge straight out while removing it.
NOTE To prevent overflow, empty and dry the water filter tray
- Insert a new filter cartridge. Use only Samsung-provided or approved filters.
- Turn the cartridge knob clockwise to lock into place.
- On the Home screen, tap Fridge Manager > Fridge Settings > Water Filter, and then select RESET. The filter indicator turns off.
- When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line.
NOTE:
- A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the waterline.
- The replacement process may cause the water dispenser to drip for a short period of time. If it drips, simply wipe up any water on the floor with a dry towel.
Reverse osmosis water filtration system
The water pressure of the water supply system to a reverse osmosis water filtration system must be between 35 psi and 120 psi (241 kPa and 827 kPa). The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:
- Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
- Refill the water tank in the reverse osmosis system with water.
- If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.
For more information or servicing, contact a licensed plumbing professional.
Ordering a new filter
To purchase a new water filter, contact a local Samsung service center.
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service center.
WARNING
- The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.
Troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.
General
Temperature
- Fridge/freezer does not operate. Fridge/freezer temperature is warm.
- Power cord is not plugged in properly.
- Properly plug in the power cord.
- Temperature control is not set correctly.
- Set the temperature lower.
- Refrigerator is located near a heat source or direct sunlight.
- Keep the refrigerator away from direct sunlight or a heat source.
- Not enough clearance between refrigerator and nearby walls or cabinets.
- Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.
- Energy Saver mode is activated.
- Deactivate Energy Saver mode.
- The refrigerator is overloaded. Food is blocking the refrigerator vents.
- Do not overload the refrigerator. Do not allow food to block vents
- Power cord is not plugged in properly.
- Fridge/freezer is over-cooling.
- Temperature control is not set correctly.
- Set the temperature higher.
- Temperature control is not set correctly.
- Interior wall is hot.
- Refrigerator has heat-proof piping in the interior wall.
- To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
- To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
- Refrigerator has heat-proof piping in the interior wall.
Odors
- Refrigerator has odors.
- Spoiled food.
- Clean the refrigerator and remove any spoiled food.
- Food with strong odors.
- Make sure strong smelling food is wrapped airtight.
- Spoiled food.
Frost
- Frost around the vents.
- Food is blocking the vents.
- Make sure no food blocks the refrigerator vents.
- Food is blocking the vents.
- Frost on interior walls.
- Door is not closed properly.
- Make sure food does not block the door. Clean the door gasket.
- Door is not closed properly.
- Fruits or vegetables are frozen.
- Fruits or vegetables are stored in the FlexZone.
- Do not store most kinds of fruit or vegetables in the FlexZone.
- Fruits or vegetables are stored in the FlexZone.
Condensation
- Condensation forms on the interior walls.
- If door is left open, moisture enters the refrigerator.
- Remove the moisture and do not leave a door open for extended periods of time.
- Food with high moisture content.
- Make sure food is wrapped airtight.
- If door is left open, moisture enters the refrigerator.
Water/ice (dispenser models only)
- Water flow is weaker than normal.
- Water pressure is too low.
- Make sure the water pressure is between 20 to 120 psi.
- Water pressure is too low.
- Ice maker makes a buzzing sound.
- The ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Activate the Ice Maker off.
- The ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Ice maker does not make ice.
- Ice maker has just been installed.
- You must wait for 12 hours for the refrigerator to make ice.
- Freezer temperature is too high.
- Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.
- Dispenser Lock is activated.
- Deactivate dispenser Lock.
- Ice maker is off.
- Turn on the ice maker.
- Ice maker has just been installed.
- Ice does not dispense.
- Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).
- If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
- Ice bucket is not properly inserted.
- Make sure the ice bucket is properly inserted.
- Water line is not connected properly or water supply is not on.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
- Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).
- Water does not dispense.
- Water line is not connected properly or water supply is not on.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
- Dispenser Lock is activated.
- Deactivate dispenser Lock.
- A third-party water filter was installed.
- Use only Samsung-provided or approved filters.
- Unapproved filters may leak and damage the refrigerator.
- Water filter indicator turns on or blinks.
- Replace the water filter. After replacing, reset the filter indicator sensor.
- Water line is not connected properly or water supply is not on.
Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls related to normal sounds will
These sounds are normal.
- When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease. be charged to the user.
- While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.
- During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds
- As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.
- As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
- For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
- Due to pressure equalizing when you open and close the refrigerator door, whooshing sounds may occur.
SmartThings
- Could not find “SmartThings” in the app market.
- The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
- The SmartThings app fails to operate.
- The SmartThings app is available for applicable models only.
- The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.
- The SmartThings app is installed but is not connected to my refrigerator.
- You must log into your Samsung account to use the app.
- Make sure that your router is operating normally.
- If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app.
- Could not log into the app.
- You must log into your Samsung account to use the app.
- If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
- An error message appears when I try to register my refrigerator.
- Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.
- The SmartThings app is successfully connected to my refrigerator but does not run.
- Exit and restart the SmartThings app or disconnect and reconnect the router.
- Unplug the power cord of the refrigerator, and then plug it in again after 1 minute.
Samsung Family Hub
- Could not find “Samsung Family Hub” in the app market.
- The Samsung Family Hub app is available for smartphones that run Android 4.4 (KitKat) or higher, or iOS 8.0 or higher.
- Could not log into the app.
- You must log into your Samsung account to use the app.
- If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
Smart Grid
- What Do I Need to use the Energy Management and Smart Grid functions?
To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following:- Devices
- A wireless access point (router)
- A Samsung Energy Management-supported refrigerator
- A smartphone
- Registration
- Connect your refrigerator to your home Wi-Fi network.
- Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile).
- App
- Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.
- nstall and run the SmartThings app on your smartphone.
- Devices
- Why isn’t the Energy Management function working normally?
- Make sure that your home router is operating normally with proper Internet service and connection.
- Make sure that the refrigerator is connected to the AP (router).
- Checkpoints
- Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone.
- Why isn’t the Delay Defrost Capability working normally?
- Make sure that your home router is operating normally with proper Internet service and connection.
LCD
- Cannot connect to my TV.
- This refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Please check the model name of your TV first.
- Network connections may suffer temporary interruptions. Turn your TV off, and then try again.
- The inner view picture looks bulged out or incomplete.
- The edges of the inner view may look bulged out. The bulging is caused by the convex lens of the camera.
- The inner view may be incomplete due to the blind spots on the left and right corners or screened depending on the layout of food items. Make sure to place food items in the front center.
- The displayed measurement on the Fridge Manager is not correct.
- The displayed conditions may differ from the actual temperature and humidity
See other models: VR20M7070WS/SP WA14N6780CV/SP RS62K61A17P/SS NZ64N7777GK/E1 WW75J42G0KW/SP