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Once an assistance request is made, it will typically take less than one
minute until contact is made with an operator. During voice
communication the following messages will alternately toggle on the
message center/audio display:
Message center display
• CID XXXXXXXXXX
• LAT XXXXXXXXXX
• LON XXXXXXXXXX
Audio display
• XXX-XXX-XXXX
• LT XXXX XXXX
• LN XXXX XXXX
These messages respectively are the customer identification number,
vehicle latitude and vehicle longitude. Under special conditions, the
operator may ask you to read the information being displayed on the
message center/audio display.
Automatic redial
As described previously, when an assistance request is made, the
vehicle’s cellular phone automatically dials the Lincoln Security Response
Center’s central computer and attempts to send an electronic data
message. On rare occasions, it can be difficult for the computer to
recognize the message if the cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the data call will be
terminated and the message “REDIAL IN PROGRESS/REDIALING” will
be displayed on the message center/audio display. A second call will
automatically be placed which bypasses the response center’s computer
and is forwarded directly to an operator.
Similarly, if the cellular call is disconnected by the network prior to
receipt of the termination tone, another call to the response center will
also automatically be dialed. The message “REDIAL IN
PROGRESS/REDIALING” will be displayed on the message center/audio
display and voice communication with an operator will be restored.
During redial calls, full control of the cellular phone is returned to you.
Pressing either PWR or END on the cellular handset will terminate the
assistance request and reset the system.
Controls and features
96
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