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• An assistance request is initiated by pressing either the Information or
Emergency control located in the overhead console.
• When a control is pressed, status messages will display on the
vehicle’s message center/audio display (messages can only be
displayed when the key is in the RUN/START/ACC position).
• The vehicle’s cellular phone automatically places a call to a 24 hour
emergency response center.
• When contact is made, the vehicle sends an electronic data message
to the response center’s computer. This data message includes latitude
and longitude coordinates obtained from the vehicle’s positioning
system and customer identification information.
• Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
• The vehicle’s cellular handset is locked-out, the phone is automatically
placed in the “hands-free” mode and voice communication is
established with the operator through the “hands-free” microphone.
• Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
• During voice communication the system will display latitude and
longitude coordinates and customer identification number on the
message center/audio display.
• The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
•
In most situations, only the response center can terminate an assistance
request. Once the operator terminates the call the system will be reset.
General description
Lincoln’s Remote Emergency Satellite Cellular Unit (RESCU) is designed
to expedite roadside, emergency or information assistance to motorists
who are uncertain of their location and/or are uncertain of whom to
contact for assistance.
The Lincoln RESCU system utilizes Global Positioning System (GPS)
technology and the nation’s cellular phone network to track vehicle
location and, at the touch of a control, put you in voice contact with the
Lincoln Security Response Center.
Controls and features
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