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TROUBLESHOOTING
34
PROBLEM POSSIBLE CAUSES SOLUTIONS
Popping Contraction/expansion of inside walls,
especially during initial cool-down
This is normal.
Hissing/Dripping Flow of refrigerant, or ow of oil in the
compressor
This is normal.
Vibration The refrigerator may not be steady Adjust the leveling screws and lower the leveling foot
rmly against the oor. See “Refrigerator Leveling,
Door Closing and Alignment.”
Rattling/Banging Movement of the water lines against the
refrigerator cabinet, or of items placed on
top of the refrigerator cabinet
Move excess water line away from the refrigerator
cabinet or fasten excess tubing to the cabinet. See
“Connecting the Water,” or remove items from the top
of the refrigerator.
Sizzling Water dripping on the heater during
defrost cycle
This is normal.
Water running/Gurgling May be heard when ice melts during the
defrost cycle and water runs into the drain
pan
This is normal.
Buzzing and Clicking Heard when the water valve opens and
closes to dispense water and/or ll the ice
maker
If the refrigerator is connected to a water line, this is
normal.
If the refrigerator is not connected to a water line, turn
OFF the ice maker.
Repetitive Clicking Dual evaporator valve regulating the
cooling operation
You may hear rapid repetitive clicking sounds as
the unit switches from cooling one compartment to
cooling the other. This sound is normal.
Creaking/Cracking/Grinding May be heard as ice is being ejected from
the ice maker mold
This is normal.
Clatter May be heard when the ice falls into the
ice storage bin
This is normal.
Temperature and Moisture
PROBLEM POSSIBLE CAUSES SOLUTIONS
Temperature is too warm The refrigerator has just been installed. Allow 24 hours following installation for the refrigerator
to cool completely.
Cooling is turned off. Turn on cooling. See “Using the Control(s).”
The controls are not set correctly for
the surrounding conditions.
Adjust the controls a setting colder. Check the
temperature in 24 hours. See “Using the Control(s).”
The door(s) are opened often or not closed
completely.
Allows warm air to enter refrigerator. Minimize door
openings and keep doors fully closed.
A large load of food was recently added. Allow several hours for refrigerator to return to
normal temperature, or see “Using the Control(s)”
for information about how to speed up the cooling
process (on some models).
Temperature is too cold in
the refrigerator/ crisper
The refrigerator air vent(s) are blocked. If the air vent located in the top, left, rear corner of
the refrigerator compartment is blocked by items
placed directly in front of it, the refrigerator will get too
cold. Move items away from the air vent.
The controls are not set correctly for the
surrounding conditions.
Adjust the controls a setting warmer. Check the
temperature in 24 hours. See “Using the Control(s).”
The ice storage bin is not in the correct
position.
See “Ice Maker and Ice Storage Bin.”
Temperature is too cold in
the pantry drawers
The control is not set correctly for the
items stored in drawer.
Adjust the temperature setting. See “Temperature
Controlled Drawer” in the “Refrigerator Features”
section.
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