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TROUBLESHOOTING
33
PROBLEM POSSIBLE CAUSES SOLUTIONS
The motor
seems to run
too much
High efciency compressor and fans Larger, more efcient refrigerators run longer at lower, more energy
efcient speeds.
The room or outdoor temperature
is hot.
It is normal for the refrigerator to work longer under these conditions. For
optimum performance, place the refrigerator in an indoor, temperature
controlled environment. See “Location Requirements.”
A large amount of warm food has
been recently added.
Warm food will cause the refrigerator to run longer until the air cools to
the desired temperature.
The door(s) are opened too
frequently or for too long.
Warm air entering the refrigerator causes it to run more. Open the door
less often.
The refrigerator door or freezer
drawer is ajar.
Make sure the refrigerator is level. See “Refrigerator Leveling, Door
Closing and Alignment.” Keep food and containers from blocking the
door.
The refrigerator control is set too
cold.
Adjust the refrigerator control to a less cold setting until the refrigerator
temperature is as desired.
The door or drawer gasket is dirty,
worn, or cracked.
Clean or change the gasket. Leaks in the door seal will cause the
refrigerator to run longer in order to maintain desired temperatures.
The lights do not
work
Your refrigerator is equipped with
LED lighting which does not need to
be replaced.
If there is power to the refrigerator and the lights do not illuminate when a
door or drawer is opened, call for service or assistance.
The dispenser light is set to OFF. On some models, the dispenser light will operate only when a dispenser
paddle is pressed. If you want the dispenser light to stay on continuously,
see “Water and Ice Dispensers.”
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset, and open to resume lighted task.
Shelves with
under-shelf
LEDs do not
light up
(on some
models)
Shelf hooks are not fully engaged in
shelf supports.
Check that the rear shelf hooks are completely seated into the slots in
the shelf supports.
Shelf supports, fastened to the back
wall of the refrigerator cabinet, are
loose.
Check all shelf support screws to ensure they are fully tightened. Tighten
all loose screws.
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset, and open to resume lighted task.
Pantry
Temperature
Control not lit/
unresponsive
The refrigerator is in Cooling Off
mode.
Exit Cooling Off mode. See “Using the Control(s).”
The refrigerator controls’
initialization process did not
complete successfully.
Unplug the refrigerator, wait 5 seconds. Plug in the refrigerator, and wait
30 seconds before opening any of the refrigerator doors or touching the
control panel.
Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
PROBLEM POSSIBLE CAUSES SOLUTIONS
The refrigerator seems noisy
Below are listed some normal
sounds with explanations.
The compressor in your new refrigerator
regulates temperature more efciently
while using less energy, and operates
quietly. Due to this reduction in operating
noise, you may notice unfamiliar noises
that are normal.
Sound of the compressor
running longer than expected
High-efciency compressor and fans Larger, more efcient refrigerators run longer at lower,
more energy efcient speeds.
Pulsating/Whirring Fans/compressor adjusting to optimize
performance during normal compressor
operation
This is normal.
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