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www.BISSELL.com
14
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch o and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Reduced
or no
suction
Hair build-up on suction nozzle Clean as needed while washing dog
Using tool too far from pet Contact dogs coat and periodically let go of spray
trigger to allow for drying strokes
Area under dirty water tank has
sand, hair, or debris
Remove dirty water tank and clean any sand or
debris off inlet on the base of the machine and the
gasket on the bottom of dirty water tank
Dirty tank full or not seated
properly
Empty tank and replace, snapping top lid into place
Clog or build-up in hose Suction hot water up to clear hose
Loose hose connection Ensure machine hose is locked in place into the
bathing tool
Reduced
spray or
not spraying
Solution or water tank is empty Check and refill both water and bathing tool solution
tanks
Spray tip clogged Rinse tool with warm water and use soft bristle brush
on spray tips
Loose hose connection Ensure machine hose is locked in place into the
bathing tool. Hold trigger until water comes out
Lost prime Turn unit off; Refill the water tank (and shampoo
tank if needed), turn unit on and hold the trigger for
20-30 seconds until spray resumes
Leaking
Dirty water tank gasket not in
place or damaged
Place gasket in correctly (notched); If damaged,
replace gasket
Loose hose connection Ensure machine hose is locked in place into the
bathing tool; Hold trigger until water comes out
Damage or torn hose Have an authorized technician repair unit
Bathing tool solution cap not
in place
Make sure the solution cap on the bathing tool is in
place with a gasket in the cap
No power to
unit
Outlet not working Test outlet with a small appliance like a cell phone
charger, and use another outlet if needed
Fuse/breaker to outlet tripped Reset the breaker
Dog still
dirty or
smells
Difficult Odor (ie. skunk) Rewash or consult a professional for very difficult
odors
Shampoo
not foaming
Shampoo is designed to not
be foamy
Continue using appropriate no rinse shampoo that
is not foamy
Shampoo is
not flowing
Not using a BISSELL no-rinse
dog shampoo
Always use a BISSELL no-rinse dog shampoo
Rinse/Shampoo switch not fully
engaged
Make sure switch is securely selected to the desired
function
Lost prime Turn unit off; Refill the water tank (and shampoo
tank if needed), turn unit on and hold the trigger for
20-30 seconds until spray resumes
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