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5
–
127
Interior Features
Audio Set [Type B (touchscreen)]
Troubleshooting
Mazda Bluetooth
®
Hands-Free Customer Service
If you have any problems with Bluetooth
®
, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
®
Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing —
Make sure that the Bluetooth
®
device is compatible with the
Bluetooth
®
unit, and that Bluetooth
®
and Find Mode
*1
are on and
the airplane mode is off in the
Bluetooth
®
device setting. Turn
off the power of the Bluetooth
®
device once, then turn it back on. If
pairing is still not possible after this,
contact an Authorized Mazda Dealer
or Mazda Bluetooth
®
Hands-Free
Customer Service.
Pairing cannot be performed again
The pairing information paired to
the Bluetooth
®
unit or device is not
recognized correctly.
Perform pairing using the following
procedure:
1. Delete the applicable Bluetooth
®
device on the Mazda Connect.
2. Delete “Mazda” from the
Bluetooth
®
search screen of the
Bluetooth
®
device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power
of the Bluetooth
®
device once, then
turn it back on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
®
Hands-Free Customer
Service.
CX-5_8FN1-EA-16L_Edition1.indb 127 2016/12/12 10:06:59
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