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35
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
out of the fine foam
frother.
The fine foam frother is
dirty.
T Clean the fine foam frother
(see Chapter 5 ‘Maintenance – Cleaning
the fine foam frother’).
T Dismantle and rinse the fine foam
frother (see Chapter 5 ‘Maintenance –
Dismantling and rinsing the fine foam
frother’).
Coffee only comes out in
drips when it is being
prepared.
The coffee is ground too
finely and obstructs the
system. The water hardness
may not have been
correctly set.
T Set the grinder to a coarser setting
(see Chapter 2 ‘Preparation – Adjusting
the grinder’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine ’).
‘Fill water tank’ is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Little or no water or
steam comes out of the
fine foam frother.
The pump is very quiet.
The connector of the fine
foam frother may be
blocked by milk residues or
limescale fragments
loosened during descaling.
T Remove the fine foam frother.
T Unscrew the black connector.
T Clean the connector thoroughly.
T Screw the connector back on tightly
by hand.
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘ERROR2’ or ‘ERROR5’
is displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room tempera-
ture.
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