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49-1000364 Rev. 1 27
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
,FHFXEHVKDYHRGRUWDVWH Ice storage bin needs cleaning. (PSW\DQGZDVKELQ'LVFDUGROGFXEHV
Food transmitting odor/taste to
ice cubes.
Wrap foods well.
Interior of refrigerator needs
cleaning.
See Care and cleaning.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with
plug.
6ORZLFHFXEHIUHH]LQJ Door left open. Check to see if package is holding door open.
Temperature control not set
cold enough.
See About the controls.
Energy Smart™ feature
is .altering refrigerator
performance
6HH$ERXW(QHUJ\6PDUW0RGHOV
'RRUQRWFORVLQJSURSHUO\ Door gasket on hinge side
sticking or folding over.
Apply petroleum jelly on face of gasket
2UDQJHJORZLQIUHH]HU Defrost heater is on. This is normal.
Cube dispenser does not
work (on some models)
Icemaker or water supply turned
off.
Turn on icemaker or water supply.
Ice cubes are frozen to
icemaker feeler arm.
Remove cubes.
Irregular ice clumps in storage
container.
Break up with fingertip pressure and discard
remaining clumps.
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to a colder setting, one position at a time, until
clumps do not form.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
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(on some models)
Water dispenser has not been
used for a long time.
'LVSHQVHZDWHUXQWLODOOZDWHULQV\VWHPLV
replenished.
Water in first glass is warm
(on some models)
Normal when refrigerator Wait 24 hours for the refrigerator to completely cool
down.
Water dispenser has not been
used for a long time.
'LVSHQVHZDWHUXQWLODOOZDWHULQV\VWHPLV
replenished.
Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not
work (on some models)
Water supply line turned off or
not connected.
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Water filter clogged. Replace filter cartridge or remove filter and install
plug.
Air may be trapped in the water
system.
Press the dispenser arm for at least two minutes.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
Water spurting from
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about
1
1
2 gallons [5.7 liters]).
Water is not dispensed Water in reservoir is frozen. Call for service.
No water or ice cube
production
Supply line or shutoff valve is
clogged.
Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install
plug.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
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