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www.napoleongrills.com
15
EN
Problem Possible Causes Soluon
Burners will not cross
light each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and hood
is porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into paint-
like shards, that ake o. Regular cleaning will
prevent this. See cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer
in venturi tube.
Propane regulator in “low
ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Infrared burner (if
equipped) ashes
back (during
operaon the burner
abruptly makes
a loud “whoosh”
sound, followed by
a connuous blow-
torch type sound and
grows dim.)
Ceramic les overloaded with
grease drippings and build-
up. Ports are clogged.
Burner overheated due to
inadequate venlaon (too
much grill surface covered by
griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding
the ceramic le, or a weld
failure in the burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
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