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Appendix 98
Message Possible causes Possible corrective measures
Hangs up or
freezes
Intermittent software/
hardware problem
Resetting the device
If the methods above do not
solve your problem, perform a
factory data reset.
1. On the settings screen, tap
General
Backup & reset
Factory data reset.
•Resetallsettingsfor
the device and delete
data. Before performing
the factory data reset,
remember to make backup
copies of all important data
stored in the device.
•IfyouregisteredaGoogle
account to the device, you
must sign in to the same
Google account after
resetting the device.
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