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17
7. Troubleshooting
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Inoperation
Whether the freezer is plugged and connected to power;
Low voltage;
Failure power or tripping circuit
Odor
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
Long-term operation of
compressor
It is normal that refrigerator operates for longer time in
summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of refrigerator door.
Internal light does not
shine
Whether the refrigerator is connected to
power, whether the light bulb is damaged.
The refrigerator door can not
be properly closed.
The freezer door is stuck by food packages;
Too much food;
Tilt refrigerator.
Loud noises
Whether the food is leveled, whether the refrigerator is
balanced;
Whether the refrigerator parts are properly placed.
7.1 Quick tips:
◆The refrigerator enclosure may emit heat during operation especially in summer, this is
caused by the heat radiation of the condenser, and it is a normal phenomenon.
◆Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the freezer when the ambient humidity is high, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
◆Buzz: Buzz will be generated by running compressor especially when starting up or shutting
down.
For more information, please contact your local retailer where you purchased the product.
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