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38
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem Possible Cause Solutions
Clothes are
wrinkled
Clothes dried too long (over
dried).
Clothes left in dryer too long
after cycle ends.
Overdrying a load of laundry can lead to wrinkled clothes. Try a
shorter drying time or LESS DRY setting and remove items while
they still retain a slight amount of moisture.
Use the WRINKLE GUARD option. This feature will tumble the
clothes briefl y every few minutes for up to 180 minutes to help
prevent wrinkling.
Clothes are
shrinking
Garment care instructions are
not being followed.
To avoid shrinking your clothes, always consult and follow fabric
care instructions. Some fabrics will naturally shrink when washed.
Other fabrics can be washed but will shrink when dried in a dryer.
Use a low or no heat setting.
Excess static in
clothes after
drying
Fabric softener is not used or
used incorrectly.
Clothes dried too long (over
dried).
Drying synthetics, permanent
press, or synthetic blends.
Use a fabric softener or the STATIC SHIELD option, if equipped,
to reduce static electricity. Be sure to follow the manufacturer’s
instructions.
Overdrying a load of laundry can cause a buildup of static
electricity. Adjust settings and use a shorter drying time, or use
AUTO DRY cycles. Select a LESS DRY setting on AUTO DRY
cycles, if necessary.
These fabrics are naturally more prone to static buildup. Try using fabric
softener, or use LESS DRY and/or shorter TIMED DRY time settings.
Steam Features
Not Working
Water drips from nozzle
when steam cycle starts.
Steam is not visible during
steam cycle.
Steam is not generated and
no error code is displayed.
Garments are still wrinkled
at the end of the STEAM
REFRESH cycle.
Creases or pleats are gone
from garments after Steam
Refresh.
Garments have static after
using the Static Shield option.
Garments are too damp or
too dry after using Static
Shield option.
Water drips down the door
during steam cycles.
Drum does not turn during
steam cycles.
Cannot see steam vapor at
the beginning of the cycle.
Odors are not completely
removed at the end of the
STEAM REFRESH cycle.
This is normal steam condensation. The dripping water will stop after
a short time.
This is normal. Check for condensation on the inside of the door
during the steam portion of the cycle. Steam is not directly visible.
Water level error. Unplug the dryer and call for service.
Load only one to fi ve garments (or a single bulky item). Do not
mix fabric types. STEAM REFRESH is most eff ective on 70/30
cotton/polyblends. Do not use on 100% cotton items.
This cycle removes wrinkles from fabric. Use an iron to replace
creases and pleats in garments.
The amount of static that builds up when wearing garments
depends on the individual moisture level in the skin.
Select the load weight manually before starting the Static Shield
option.
Steam is invisible. However, under some conditions, the condensed
fog may be seen, or condensation will form on the inside of the
door glass and may be seen dripping down the glass.
The drum is turned off so that the steam vapor remains in the
drum. The drum will turn for only a few seconds, once a minute.
Steam is released at diff erent stages of the cycle for each
option. Steam cannot be seen, but condensation may form on the
inside of the door when steam is being generated.
Some odors are diffi cult to remove. Fabrics containing certain
diffi cult odors or very strong odors may not refresh well and
should be washed or dry cleaned instead.
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