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34
DIAGNOSTICS
HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than 1 in. (2.5 cm) from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the TEMP button while continuing to hold your phone to the
POWER button.
LISTEN for two beeps. After you hear the two beeps, release the TEMP button. A tone
transmission will begin. Keep the phone in place until the tone transmission has fi nished. The
display will count down the time. Once the countdown is over and the tones have stopped,
resume your conversation with the technician, who will then be able to assist you in using the
information transmitted for analysis.
Should you experience any problems with your dryer,
it has the capability of transmitting data via your
telephone to the Diagnostics Team. This gives you
the capability of speaking directly to our specially
trained technicians. The technician records the data
transmitted from your machine and uses it to analyze
the issue, providing a fast and eff ective diagnosis.
If you experience problems with your dryer, call
1-844-553-6667.
Only use the Diagnostics feature
when instructed to do so by the Diagnostics Team. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your dryer is
turned on by pressing the POWER button. If your dryer
is unable to turn on, then troubleshooting must be done
without using Diagnostics.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the POWER button during the transmission will shut off Diagnostics.
Diagnostics
is a troubleshooting feature designed to assist, not replace, the traditional method
of troubleshooting through service calls. The eff ectiveness of this feature depends upon
various factors, including, but not limited to, the reception of the cellular phone being used
for transmission, any external noise that may be present during the transmission, and the
acoustics of the room where the machine is located. Accordingly, Sears does not guarantee
that Diagnostics will accurately troubleshoot any given issue.
Using Diagnostics
First, call 1-844-553-6667. If the number of the phone you are using is on fi le and is asociated with your dryer, you will
be quickly relayed to a
Diagnostics Team agent. Follow the technician’s instructions and perform the following steps only
when requested to by the Diagnostics Team agent.
1 in.
(2.5 cm)
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