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44
Solutions to common problems
Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)
Before you call
Problem Solution
Oven smoke
excessively
during broiling
• Meat too close to the broiler element. Reposition the rack to provide more
clearance between the meat and the broiler. Preheat broil element for quick
searing operation.
• Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling, but do not cut into the lean.
• Grid on broiler pan wrong side-up. Grease does not drain into broiler pan. Always
place the grid on the broiler pan with the ribs up and the slots down to allow grease
to drip into the pan.
• Broiler pan used without grid or grid cover with aluminum foil. DO NOT use the
broiler pan without the grid or cover the grid with aluminum foil.
• Oven needs to be cleaned. Grease has built up on oven surfaces. Regular
cleaning is necessary when broiling frequently. Grease or food spatters cause
excessive smoking.
Soil not
completely
removed after
self-cleaning
cycle is
completed
• Failure to clean bottom, from top of oven, frame of oven or door area outside
oven seal. These areas are not in the self-cleaning area, but get hot enough
to burn on residue. Clean these areas before the self-cleaning cycle is started.
Burned on residue can be cleaned with a stiff nylon brush and water or a nylon
scrubber. Be careful not to damage the oven gasket.
• Excessive spillovers in oven. Set the self-clean cycle for longer cleaning time.
Surface burners
do not light
• Surface Control knob has not been completely turned to LITE. Push in and turn
the Surface Control knob to LITE until burner ignites and then turn control knob
to desired ame size.
• Be sure gas supply valve is open.
• Burner ports are clogged. Clean burners. See Cleaning the Burner Grates,
Burner Caps, Burner Heads in General Care & Cleaning section. With the
burner off, clean ports with a small-gauge wire or needle.
• Power cord is disconnected from outlet (Electric Ignition Models only). Be sure
cord is securely plugged into the outlet.
• Electrical power outage (electric ignition models only). Burners can be lit
manually. See Setting Surface Controls in this Use and Care Guide.
Burner ame only
lights half way
around burner
• Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
• Moisture is present after cleaning. Lightly fan the ame and allow burner to
operate until ame is full. Dry the burners thoroughly following instructions in the
General Cleaning section.
Burner ame is
orange
• Dust particles in main line. Allow the burner to operate a few minutes until ame
turns blue.
• In coastal areas, a slightly orange ame is unavoidable due to salt air. Ceramic-
Glass Cooktop section in this Owner’s Guide.
The oven control
display shows
“SPr" and self-
clean is not
working.
• The cooktop should not be used during a self-clean cycle. On some models, turning
on any cooktop surface burner will cause the clean cycle to cancel. If the clean
cycle is canceled, the oven control display will show “SPr” for 5 seconds. The oven
door will remain locked until the oven has cooled down below cleaning temperature.
If the oven is below cleaning temperature, the user can start another clean cycle
immediately. If the oven is in cleaning temperature range, another self-clean cycle
can be set once the door unlocks (up to 4 hours).
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