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43
EN
Symptoms Reason Solution
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
• Find the Wi-Fi network connected
to your smartphone and remove it,
then register your appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
• Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID) is
set incorrectly.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the appliance
and the router is too far.
• If the distance between the appliance
and the router is too far, the signal
may be weak and the connection
may not be configured correctly.
Move the location of the router so
that it is closer to the appliance.
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