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34
EN
Smart Diagnosis™ Using a Smart
Phone
• For appliances with the or logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the programme selector knob.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close to the
Power button.
Max.
10 mm
3
Press and hold the Temp. button for three
seconds, while holding the phone mouthpiece to
the icon or Power button.
4
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
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