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42
EN
Symptoms Reason Solution
Door does not open
Once washing machine has
started, the door cannot be
opened for safety reasons.
• Check if the ‘Door Lock’ icon
is illuminated. You can safely
open the door after the ‘Door
Lock’ icon turns off.
Wash cycle time delayed
If an imbalance is detected
or if the suds removing
programme is on, the wash
time will increase.
• This is normal. The time
remaining shown in the display
is only an estimate. Actual
time may vary.
Fabric softener overflow
Too much softener may cause
an overflow.
• Follow softener guidelines to
ensure appropriate amount
is used. Do not exceed the
maximum fill line.
Softeners dispensed too early
Too much softener may cause
an premature dispensing.
• Follow the guidelines provided
by the detergent manufacturer.
• Close the dispenser drawer
slowly. Do not open the drawer
during the wash cycle.
The buttons may not function
properly.
The button cannot be
recognized when the door is
open.
• Press again after closing the
door.
Dry problem Check water supply tap.
• Do not overload. Check
that the washing machine is
draining properly to extract
adequate water from the load.
Clothes load is too small to
tumble properly. Add a few
towels.
• Turn off water supply tap.
Odour problem
This odour is caused by
the rubber attached to the
washing machine.
• It is the normal smell of new
rubber and will disappear after
the machine has been run a
few times.
If the rubber seal is not
cleaned regularly, odours can
occur from mold or foreign
substances remaining inside
the rubber seal .
• Be sure to clean the rubber
seal regularly.
Odours can occur if foreign
substances are left in the
drain pump filter.
• Be sure to clean the drain
pump filter regularly.
Odours can occur if the drain
hose is not properly installed,
causing water to flow back
inside the washing machine.
• When installing the drain hose,
be sure that it doesn’t bend or
become blocked.
Using the dry function,
odours can occur from lint
and other laundry matter
sticking to the heater. (Dryer
model only)
• This is not a malfunction, so
you may continue using the
machine without concern.
A distinct odour can occur
from drying wet clothes with
hot air. (Dryer model only)
• The odour will disappear after
a short while.
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