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27TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause & Solutions
Refrigerator or Freezer
section is too warm.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. To lessen the effect, reduce
the frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110
°F.
A large amount of food or hot food was added to either
compartment.
• Adding food warms the compartment requiring the cooling system to
run. Allowing hot food to cool to room temperature before putting it in
the refrigerator will reduce this effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open section in Parts &
Features Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a
time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may
rise slightly and condensation may form on the back wall. Wait 30
minutes and confirm the proper temperature has been restored once
the defrost cycle has completed..
Refrigerator or Freezer
section is too cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a
time and wait for the temperature to stabilize. Refer to the Control
Panel for more information.
Frost or ice crystals form
on frozen food (inside of
sealed package).
Condensation from food with a high water content has frozen
inside of the food package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a
long period of time.
Frost or ice crystals form
on frozen food (outside
of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. Increased moisture will lead
to frost and condensation. To lessen the effect, reduce the frequency
and duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open section in the
Troubleshooting section.
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