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25TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solutions
Refrigerator and Freezer
section are not cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for
proper temperature settings.
Refrigerator is set to Demo Mode.
• Demo Mode allows the lights and control display to work normally
while disabling cooling, to save energy while the refrigerator is on the
showroom floor. See the FAQs section of this manual for instructions
on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may
rise slightly. Wait 30 minutes and confirm the proper temperature has
been restored once the defrost cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the
desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its
side, it is necessary for the refrigerator to stand upright for 24 hours
before connecting it to power.
Cooling system runs too
much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy
due to more efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was
added.
• Adding food and opening the door warms the refrigerator, requiring
the compressor to run longer in order to cool the refrigerator back
down. In order to conserve energy, try to get everything you need out
of the refrigerator at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed. (Refer to the
Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the
“Doors will not close correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal
room temperatures (70 °F) expect your compressor to run about
40 % to 80 % of the time. Under warmer conditions, expect it to run
even more often. The refrigerator should not be operated above 110
°F.
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