FRANÇAISENGLISH ESPAÑOL
Read this owner’s manual thoroughly before operating the appliance and keep it handy
for reference at all times.
OWNER'S MANUAL
BOTTOM FREEZER
REFRIGERATOR
Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved
MFL70720827
Rev.02_032420
www.lg.com
LBNC15231* LBNC15241*
TABLE OF CONTENTS
2
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
9 PRODUCT OVERVIEW
9 Interior
11 INSTALLATION
11 Installation Overview
12 Unpacking the Refrigerator
12 Choosing the Proper Location
13 Dimensions and Clearances
14 Reversing Doors
14 Leveling
14 Turning on the Power
15 OPERATION
15 Before Use
16 Control Panel
17 Icemaker
18 Folding Shelf
19 Storing Food
22 SMART FUNCTIONS
22 LG ThinQ Application
22 Smart Diagnosis™ Feature
23 MAINTENANCE
23 Cleaning
24 TROUBLESHOOTING
24 FAQs: Frequently Asked Questions
25 Before Calling for Service
31 LIMITED WARRANTY
31 FOR USA
35 FOR CANADA
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
Depending on the model, some of the following functions may not be available.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a
refrigerator door or freezer drawer remains open. If a refrigerator door or freezer drawer is left open for
more than 60 seconds, a warning alarm sounds at 30-second intervals.
EXPRESS FREEZE
Ice production is increased when the freezer section is maintained at the coldest temperature for a 24-
hour period.
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance.
Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or
CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance
of injury, and tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures
including the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this
product (115 V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall
outlet with a standard 3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
5SAFETY INSTRUCTIONS
ENGLISH
• Keep packing materials out of the reach of children. Packaging material can be dangerous for
children. There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances
such as stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• This product is not to be used for special purposes such as the storage of medicine or test
materials or for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in
the refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are
necessarily small. Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands.
Doing so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health
hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug
or connector end. Immediately have all power cords that have become frayed or otherwise
damaged repaired or replaced by qualified service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so
could result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact
an authorized service center before resuming use. Do not touch the refrigerator or power cord
of the refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a
strange noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type
recommended by the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or
flammable objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this
appliance.
6 SAFETY INSTRUCTIONS
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of
obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than
those recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless
they are of the type recommended by the manufacturer.
• The refrigerant and insulation blowing gas used in the appliance require special disposal
procedures. When disposing, please consult with service agent or a similarly qualified person.
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure
the area is adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator compartment lights are interior LED lighting, and service should be performed
by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when
frozen, break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do
so.
• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the
refrigerator or store them inside the refrigerator. Do not place the refrigerator in the vicinity of
flammable gas.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days.
When disposing of the refrigerator, remove the packing materials from the door or take off the
doors but leave the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a
qualified servicer. If you release the refrigerant, you may be fined or imprisoned in accordance
with the relevant environmental law.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service personnel if you are in doubt whether the appliance
is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the
outlet, have a proper outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet. Failure to do so may damage the power cord, resulting in a risk of
fire and electric shock.
7SAFETY INSTRUCTIONS
ENGLISH
SAVE THESE INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they
are cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact
areas. Do not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if
exposed to sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), which
is combustible. When transporting and installing the appliance, care should be
taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant
squirting out of the pipes could ignite or cause an eye injury. If a leak is detected,
avoid any naked flames or potential sources of ignition and air the room in which
the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the
refrigerating circuit occurs, the size of the room in which the appliance may be
sited depends on the amount of refrigerant used. The room must be 10.8 square
feet (1 square meter) in size for every 8g of R600a refrigerant inside the appliance.
The amount of refrigerant in your particular appliance is shown on the identification
plate inside the appliance. Never start up an appliance showing any signs of
damage. If in doubt, consult your dealer.
8 PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product
improvements.
Electrical requirements: 115 V, 60 Hz
Model LBNC15231* LBNC15241*
Description Bottom Freezer Refrigerator
Net weight 167 lb (76 kg)
9PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are
subject to change by the manufacturer without prior notice for product improvement purposes.
NOTE
• The appearance or components of the appliance may differ from model to model.
Interior
Control Panel
Sets the refrigerator and freezer temperatures.
Smart Diagnosis Speaker
Use this function to help the LG Electronics Customer Information Center to diagnose problems
if you call for service.
LED Interior Lighting
The LED lighting inside the appliance lights up when you open the door.
Adjustable Refrigerator Shelf
Stores refrigerated foods.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store foods with higher moisture content at the front of the shelf.
• The number of shelves will differ from model to model.
10 PRODUCT OVERVIEW
Folding Shelf*
Fold shelf under to make room for tall items.
Humidity Controlled Crisper*
Helps vegetables and fruit to stay crisp and controls humidify.
Crisper*
Stores fruits and vegetables to keep them fresh for as long as possible.
• The actual number of drawers will differ from model to model.
Refrigerator Door Bin
Stores small packages of refrigerated foods, drinks and sauce containers.
Egg Tray
Stores eggs.
Handle
Opens the refrigerator and freezer door.
Icemaker
Manually makes and stores ice.
Freezer Drawer
Use for long-term storage of frozen items.
* This feature is only available on some models.
11INSTALLATION
ENGLISH
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it
to another location.
Unpacking the
Refrigerator
Choosing the Proper
Location
Leveling and Door
Alignment
12 INSTALLATION
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install
the refrigerator. Failure to do so can result
in back injury or other injury.
• The refrigerator is heavy. Protect the floor
when moving the refrigerator for cleaning
or service. Always pull the refrigerator
straight out when moving it. Do not wiggle
or walk the refrigerator when trying to move
it, as floor damage could occur.
• Keep flammable materials and vapors,
such as gasoline, away from the
refrigerator. Failure to do so can result in
fire, explosion, or death.
NOTE
• Remove tape and any temporary labels
from your refrigerator before using. Do not
remove any warning labels, the model and
serial number label, or the Tech Sheet that is
located under the front of the refrigerator.
• To remove any remaining tape or glue, rub
the area briskly with your thumb. Tape or
glue residue can also be easily removed by
rubbing a small amount of liquid dish soap
over the adhesive with your fingers. Wipe with
warm water and dry.
• Do not use sharp instruments, rubbing
alcohol, flammable fluids, or abrasive cleaners
to remove tape or glue. These products can
damage the surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the
shipping position. Reinstall shelves according
to your individual storage needs.
Choosing the Proper
Location
Electricity
Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 Amps minimum.
WARNING
• Do not overload house wiring and cause
a fire hazard by plugging in multiple
appliances in the same outlet with the
refrigerator.
• To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp
area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and
110 °F (43 °C).
If the temperature around the appliance is too
low or high, cooling ability may be adversely
affected.
13INSTALLATION
ENGLISH
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• The installation location chosen for the refrigerator should allow space behind the unit for
connections and airflow and space in front to open the doors.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 33 ½ inches (850 mm) in front of the refrigerator to
open the doors, and at least 2 inches (50.8 mm) between the back of the refrigerator and the wall.
B
D
C
F
G
E
A
- List LBNC15231* LBNC15241*
A Depth without handle
27 5/8”
(700 mm)
B Width
27 5/8”
(700 mm)
C Height to Top of Case
66 1/8”
(1680 mm)
D Height to Top of Hinge
67 3/4”
(1720 mm)
E Back Clearance
2”
(50 mm)
F Depth without Door
23 3/8”
(595 mm)
G Depth (Total with Door Open 90°)
51 3/4”
(1315 mm)
K Front Clearance
33 1/2”
(850 mm)
14 INSTALLATION
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible
doors, so that they may open from either the left
of right hand side to suit your kitchen design.
NOTE
• Door reversal must be done by an authorized
installer or service person. If it is not, the
doors will not be covered by the warranty.
Leveling
The refrigerator has two front leveling legs.
Adjust the legs to alter the tilt from front-to-
back or side-to side. If the refrigerator seems
unsteady, or the doors do not close easily,
adjust the refrigerator’s tilt using the instructions
below:
1
Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
it. It may take several turns of the leveling
leg to adjust the tilt of the refrigerator.
2
Open both doors and check to make sure
that they close easily. If the doors do not
close easily, tilt the refrigerator slightly more
to the rear by turning both leveling legs to
the left. It may take several more turns, and
be sure to turn both leveling legs the same
amount.
Turning on the Power
• After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall
outlet and wiring for proper grounding.
• Do not damage or cut off the ground
terminal of the power plug.
Position the Refrigerator
• Arrange the coil of tubing so that it does not
vibrate against the back of the refrigerator or
against the wall. Push the refrigerator back to
the wall.
15OPERATION
ENGLISH
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent
that contains alcohol, a flammable liquid or an abrasive when
removing any tape or adhesive from the refrigerator. Remove
adhesive residue by wiping it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open refrigerator doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
for ventilation.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting
food in it. Check the flow of cold air in the freezer compartment to ensure
proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the
food to spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
16 OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The control panel may differ from model to model.
Control Panel Features
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Fahrenheit (°F).
The default freezer temperature is 0°F.
Press the Freezer button repeatedly to
select a new set temperature from -9 °F to
5 °F.
Refrigerator Temperature
Indicates the set temperature of the
refrigerator compartment in Fahrenheit
(°F).
The default refrigerator temperature is
37 °F. Press the Refrigerator button
repeatedly to select a new set temperature
from 34 °F to 45 °F.
NOTE
• The displayed temperature is the
target temperature, and not the actual
temperature of the refrigerator. The
actual temperature depends on the food
inside the refrigerator.
Express Freeze
This function can quickly freeze a large
amount of ice or frozen foods.
• When you press the Express Freeze
button for 3 seconds, the Express
Freeze icon lights on the control panel.
• This function automatically turns off after
24 hours.
• To stop the function manually, press and
hold the button again.
Express Cool
This function can quickly cool a large
amount of fresh food.
• When you press the Express Cool
button for 3 seconds, the Express Cool
icon lights on the control panel.
• This function turns off automatically after
7 hours.
• To stop the function manually, press and
hold the button again.
Vacation
This function sets the refrigerator to the
power saving mode to reduce energy
consumption when you are away from
home for a few days.
• Press the Vacation button to turn the
function off or on. The LED stays lit when
the function is on.
• When this function is on, the other
buttons on the control panel are locked.
When you return home, remember to
turn this function off to unlock the other
buttons and return the refrigerator to its
previous temperature settings.
17OPERATION
ENGLISH
Icemaker
This is where ice is manually produced and
stored.
NOTE
To create more space in the freezer, remove the
ice tray or ice storage bin.
Making Ice
1
Use the handle on the ice tray to pull the
tray out.
2
Fill the ice tray with water up to the marked
water line.
3
Carefully insert the filled ice tray back into
the icemaker.
WARNING
• Fill with potable water only.
NOTE
• Check whether there is any ice remaining in
the ice tray before putting water into it.
• Do not slam the freezer door closed after
filling the ice tray with water.
• If the ice tray is overfilled, the ice may stick
together and be difficult to remove.
• Press the Express Freeze button on the
control panel to make ice quickly.
Removing Ice
1
Rotate the ice separation handle on the
icemaker clockwise.
2
Lift the ice storage bin slightly and remove.
CAUTION
• Be careful when handling the ice as the
edges of the ice may be sharp.
NOTE
• If you open and close the freezer door
frequently, it may take longer for water to
freeze.
• The time it takes for water to freeze may vary
according to the season.
• The temperature inside the appliance can
take up to 24 hours to stabilize after initial
installation. Water may take longer to freeze
because of this.
• Do not store ice that has not frozen
completely. Unfrozen water could cause the
ice to clump together.
• Remove the ice storage bin gently to avoid
breaking the slide stopper.
• Fill the ice tray up to the water line. If water
goes over the water line, it could spill into the
ice storage bin, making it difficult to remove
the ice.
18 OPERATION
Folding Shelf
This feature is only available on some models.
Fold the shelf to make room for taller items in
front, such as gallon containers or wine bottles.
1
To fold the shelf, lift the front of the sliding
shelf slightly and slide it inward under the
rear half of the shelf. Pull the sliding shelf
forward to return it to the original position.
2
To remove the rear half shelf, slide the front
sliding shelf in under the rear half shelf.
Then lift the rear half shelf to remove it.
NOTE
• Make sure the 2 halves of the shelf are
securely reassembled before placing items on
the shelf.
19OPERATION
ENGLISH
Storing Food
Where to Store Food
Each compartment inside the refrigerator is designed to store different types of food.
Store food in the optimal space to enjoy the freshest taste.
Adjustable Refrigerator Shelf
Adjustable shelves to meet individual storage needs.
Crisper
Preserves vegetables and fruit.
Refrigerator Door Bin
Stores drinks such as juice and soda, as well as condiments, salad dressings and other food
items.
Freezer Drawer
Long-term storage space in the freezer.
20 OPERATION
CAUTION
• Do not overfill or pack items too tightly into
door bins. Doing so may cause damage
to the bin or personal injury if items are
removed with excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break
the container and cause injury.
NOTE
• If you are leaving home for a short period, like
a short vacation, the refrigerator should be
left on. Refrigerated foods that are able to be
frozen will stay preserved longer if stored in
the freezer.
• If you are leaving the refrigerator turned off
for an extended period, remove all food and
unplug the power cord. Clean the interior, and
leave the doors open to prevent fungi from
growing in the refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The
moisture could come in direct contact with the
cold air and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing
a lot of vegetables in the refrigerator may
cause condensation to form. Wipe off the
condensation with a clean cloth or a paper
towel.
• If the refrigerator door or freezer drawer
is opened or closed too often, warm air
may penetrate the refrigerator and raise its
temperature. This can increase the running
costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste
transfer throughout the refrigerator. For dated
products, check date code to ensure freshness.
Food How to Store
Butter or
Margarine
Keep opened butter in covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in original wrapping
until used. Once opened,
rewrap tightly in plastic wrap or
aluminum foil.
Milk
Wipe milk cartons. For coldest
milk, place containers on an
interior shelf.
Eggs
Store in original carton on interior
shelf, not on door shelf.
Fruit
Do not wash or hull fruit until it
is ready to be used. Sort and
keep fruit in original container in
a crisper, or store in completely
closed paper bag on refrigerator
shelf.
Leafy
Vegetables
Remove store wrapping, trim or
tear off bruised and discolored
areas, wash in cold water, and
drain. Place in plastic bag or
plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Freeze fresh fish and shellfish
if they are not being eaten the
same day purchased. Eating
fresh fish and shellfish the same
day purchased is recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in
plastic containers with tight lids.
21OPERATION
ENGLISH
Storing Frozen Food
Check a freezer guide or a reliable cookbook
for further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen food
into the freezer than will freeze within 24 hours
(no more than 2 to 3 pounds of food per cubic
foot of freezer space). Leave enough space in
the freezer for air to circulate around packages.
Be careful to leave enough room at the front so
the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature
for 30 minutes, and then package and freeze.
Cooling hot foods before freezing saves
energy.
Packaging
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the refrigerator and
could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
22 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the
or logo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Feature
Smart Diagnosis™
− This function provides useful information
for diagnosing and solving issues with the
appliance based on the pattern of use.
NOTE
• This information is current at the time of
publication. The application is subject to
change for product improvement purposes
without notice to users.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Smart Diagnosis™ Feature
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due
to external factors such as, but not limited to,
Wi-Fi unavailability, Wi-Fi disconnection, local
app store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Open the refrigerator door.
2
Press the Vacation button.
• If the door has been open for longer than
60 seconds, close the door and repeat
steps 2 and 3.
3
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
hinge of the refrigerator door.
4
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
23MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of
the refrigerator.
• Do not place your hand on the bottom
surface of the refrigerator when opening
and closing the doors.
General Cleaning Tips
• Both the refrigerator and freezer sections
defrost automatically; however, clean both
sections once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− This may cause discoloration or damage to
the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl
alcohol, etc.), thinner, bleach, benzene,
flammable liquid, abrasive, etc.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean, microfiber cloth
and rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda
to 1 quart of water (26 g soda to 1 liter water.)
Be sure the baking soda is completely dissolved
so it does not scratch the surfaces of the
refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable
fluids. These can scratch or damage the
material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.
24 TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my freezer and refrigerator?
A: The default setting for the freezer is 0° Fahrenheit (-18° Celsius). The default setting for the
refrigerator is 37° Fahrenheit (3° Celsius). Adjust these settings as necessary to keep food at
desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator.
Ice cream should be firm and ice cubes should not melt in the freezer. To switch the display
from Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you
hear a beep and the settings in the display change.
Q: How do I set the freezer and refrigerator temperatures?
A: Repeatedly press the Freezer or Refrigerator button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the
highest again with continuous pressing.
25TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solutions
Refrigerator and Freezer
section are not cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for
proper temperature settings.
Refrigerator is set to Demo Mode.
• Demo Mode allows the lights and control display to work normally
while disabling cooling, to save energy while the refrigerator is on the
showroom floor. See the FAQs section of this manual for instructions
on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may
rise slightly. Wait 30 minutes and confirm the proper temperature has
been restored once the defrost cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the
desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its
side, it is necessary for the refrigerator to stand upright for 24 hours
before connecting it to power.
Cooling system runs too
much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy
due to more efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was
added.
• Adding food and opening the door warms the refrigerator, requiring
the compressor to run longer in order to cool the refrigerator back
down. In order to conserve energy, try to get everything you need out
of the refrigerator at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed. (Refer to the
Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the
“Doors will not close correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal
room temperatures (70 °F) expect your compressor to run about
40 % to 80 % of the time. Under warmer conditions, expect it to run
even more often. The refrigerator should not be operated above 110
°F.
26 TROUBLESHOOTING
Cooling
Problem Possible Cause & Solutions
Interior moisture buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. To lessen the effect, reduce
the frequency and duration of door openings.
Doors are not closed correctly.
• See the “Doors will not close correctly or pop open” section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments
when the doors are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the home will help to
control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may
rise slightly and condensation may form on the back wall. Wait 30
minutes and confirm that the proper temperature has been restored
once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can
lead to moisture accumulation within each compartment. Wipe
all containers dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a
time and wait for the temperature to stabilize. Refer to the Control
Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41°F (5°C),
food can freeze in the refrigerator compartment. The refrigerator
should not be operated in temperature below 55°F (13°C).
Refrigerator or Freezer
section is too warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the
desired temperature.
The air vents are blocked. Cold air circulates from the freezer to
the fresh food section and back again through air vents in the
wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all
packages that block vents and restrict airflow. Rearrange items to
allow air to flow throughout the compartment.
27TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause & Solutions
Refrigerator or Freezer
section is too warm.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. To lessen the effect, reduce
the frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110
°F.
A large amount of food or hot food was added to either
compartment.
• Adding food warms the compartment requiring the cooling system to
run. Allowing hot food to cool to room temperature before putting it in
the refrigerator will reduce this effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open section in Parts &
Features Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a
time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may
rise slightly and condensation may form on the back wall. Wait 30
minutes and confirm the proper temperature has been restored once
the defrost cycle has completed..
Refrigerator or Freezer
section is too cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a
time and wait for the temperature to stabilize. Refer to the Control
Panel for more information.
Frost or ice crystals form
on frozen food (inside of
sealed package).
Condensation from food with a high water content has frozen
inside of the food package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a
long period of time.
Frost or ice crystals form
on frozen food (outside
of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. Increased moisture will lead
to frost and condensation. To lessen the effect, reduce the frequency
and duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open section in the
Troubleshooting section.
28 TROUBLESHOOTING
Making Ice
Problem Possible Cause & Solutions
Ice tray is not making
enough ice.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the
refrigerator which will prevent the unit from maintaining the set
temperature. Lowering the refrigerator temperature can help, as well
as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected.
See the “Doors will not close correctly or pop open” section in Parts
& Features Troubleshooting for more information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for
normal ice production is 0°F. If the freezer temperature is warmer, ice
production will be affected.
Ice tray is not making ice.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the
desired temperature and water to begin freezing in the ice tray.
Ice has bad taste or odor.
Ice has been stored for a long time.
• Ice that has been stored for too long will shrink, become cloudy,
and may develop a stale taste. Throw away old ice and make a new
supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped
properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin
is completely dry before reinstalling it.
29TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause & Solutions
Doors will not close
correctly or pop open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, shelves, door bins, or drawers are out of
position.
• Push bins all the way in and put crisper cover, shelves and drawers
into their correct positions. See the Operation section for more
information.
The doors were removed during product installation and not
properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled properly.
• Contact the installer to properly level the refrigerator.
Doors are difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat
of appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the
warm air cools, it can create a vacuum. If the door is hard to open,
wait one minute to allow the air pressure to equalize, then see if it
opens more easily.
Refrigerator wobbles or
seems unstable
Leveling legs are not adjusted properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to
complete installation.
Lights do not work.
LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and
service should be performed by a qualified technician.
The interior of the
refrigerator is covered
with dust or soot.
The refrigerator is located near a fire source, such as a fireplace,
chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such
as a fireplace, chimney or candle.
30 TROUBLESHOOTING
Noises
Problem Possible Cause & Solutions
Clicking
The defrost control will click when the automatic defrost cycle
begins and ends. The thermostat control (or refrigerator control
on some models) will also click when cycling on and off.
• Normal Operation
Rattling
Rattling noises may come from the flow of refrigerant or items
stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See
the Leveling and Door Alignment section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing
Evaporator fan motor is circulating air through the refrigerator
and freezer compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling
Refrigerant flowing through the cooling system.
• Normal Operation
Popping
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Sizzling
Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating
If the side or back of the refrigerator is touching a cabinet or wall,
some of the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot
vibrate against any wall or cabinet.
Dripping
Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high-pitched
sound
Your refrigerator is designed to run more efficiently to keep
your food items at the desired temperature. The high efficiency
compressor may cause your new refrigerator to run longer than
your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a
pulsating or high-pitched sound.
• Normal Operation
31LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD
OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its
option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser
of the Product and applies only when purchased and used within the United States including U.S.
Territories.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the date
of original retail purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS
LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE
PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above exclusions or limitations may not
apply to you. This limited warranty gives you specific legal rights and you may also have other rights
that vary from state to state.
32 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance.
Improper repair includes use of parts not authorized by LG. Improper installation or maintenance
includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or
other damage to the finish of the Product, unless such damage is reported within one (1) week of
delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily
determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are
not authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or
industrial use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined
in the Product’s owner’s manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered
under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING
ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL
AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
33LIMITED WARRANTY
ENGLISH
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc.,
its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents,
beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute”
or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in
contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable
theory) arising out of or relating in any way to the sale, condition or performance of the product or this
Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first
notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG
at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs
07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your
claim. The notice must provide your name, address, and telephone number; identify the product that
is the subject of the claim; and describe the nature of the claim and the relief being sought. If you
and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for
arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute
during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims
between us only by binding arbitration on an individual basis, unless you opt out as provided below.
Any dispute between you and LG shall not be combined or consolidated with a dispute involving
any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing,
any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make
a written demand for arbitration. The arbitration will be administered by the American Arbitration
Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer
Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA
Rules”) and under the procedures set forth in this section. The AAA Rules are available online at
www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of
this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of
your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000
Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the
rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is
governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any
court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating
to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for
the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and
any disputes between us except to the extent that such law is preempted by or inconsistent with
applicable federal law.
34 LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek
more than $25,000 in damages, in which case the payment of these fees will be governed by the
AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and
arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as
they are reasonable, by considering factors including, but not limited to, the purchase amount and
claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous
or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil
Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such
a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise
your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds
$25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration
hearings will be held at a location within the federal judicial district in which you reside unless we both
agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG
can require the other to participate in an arbitration proceeding. To opt out, you must send notice to
LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the
product by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out”
or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name
or model number; and (d) the serial number (the serial number can be found (i) on the product; or
(ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-continued and
clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you
keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
35LIMITED WARRANTY
ENGLISH
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD
OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT
THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION,
CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION
TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc.
(“LGECI”) will, at its option, repair or replace the Product upon receipt of proof of the original retail
purchase. This limited warranty is valid only to the original retail purchaser of the Product and
applies only to a Product distributed, purchased and used within Canada, as determined at the sole
discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty
will begin sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer,
Connecting Tube and Evaporator)
Linear / Inverter
Compressor
One (1) year from
the date of original
retail purchase
One (1) year from
the date of original
retail purchase
Seven (7) years from
the date of original
retail purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor
(internal/ functional
parts only)
Parts and Labor
Parts only (Consumer
will be charged for
labor)
Part only (Consumer will be
charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS,
ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND
NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE
ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY
OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR
DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST
REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR
INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty
that negates or varies any implied condition or warranty under provincial law is severable where it
conflicts with such provincial law without affecting the remainder of this warranty’s terms.
36 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct
wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of
the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for
other than the intended household purpose/use of the Product, or damage or failure resulting from
any water leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without
limitation, commercial or industrial use, including use in commercial offices or recreational facilities,
or as otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products,
including, without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified
operating range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or
other damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar
disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily
determined at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional
parts covered under this Limited Warranty.
• Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a
150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If
your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will
be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the
heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT
OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the
menu, or visit our website at http://www.lg.com
37LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING
OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT
SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A
COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG
BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada,
Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents,
beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute”
or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in
contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable
theory) arising out of or relating in any way to the sale, condition or performance of the product or this
Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must
first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter
to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of
Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve
your claim. The notice must provide your name, address, and telephone number; identify the product
that is the subject of the claim; and describe the nature of the claim and the relief being sought. If
you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute,
the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of
any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute
during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve
any claims between you and LG only by binding arbitration on an individual basis, unless you opt
out as provided below, or you reside in a jurisdiction that prevents full application of this clause in
the circumstances of the claims at issue (in which case if you are a consumer, this clause will only
apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other
person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to
the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under
any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not
be brought on a class or representative basis except to the extent this prohibition is not permitted at
law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a
written demand for arbitration. The arbitration will be private and confidential, and conducted on a
simplified and expedited basis before a single arbitrator chosen by the parties under the provincial
or territorial commercial arbitration law and rules of the province or territory of your residence. You
must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal
Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision
is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment
may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for
the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration
provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by
the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by
or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive
jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim,
action, dispute or controversy between you and LG.
38 LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the applicable
arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and
arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this
arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as
long as they are reasonable, by considering factors including, but not limited to, the purchase amount
and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous
or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under
the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to
seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration
procedures) is unenforceable, the remaining provisions will continue in full force and effect to the
maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any
provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG
intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG
can require the other to participate in an arbitration proceeding. To opt out, you must send notice to
LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the
product by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;”
or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name
or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii)
online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on
“Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern
this Limited Warranty and any disputes between you and LG except to the extent that such law is
preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not
be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to
attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you
keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited
Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms
of this Limited Warranty shall control and govern the rights and obligations of the parties and shall
take precedence over the EULA.
39
MEMO
40
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