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20 21
7-Year Full Machine Warranty
1. PRODUCT REGISTRATION.
Vita-Mix® Manufacturing (“Vitamix”) strongly encourages you to register your
purchase by completing and returning the product registration card that came
with this Machine. You can register online at vitamix.com/warranty; or by
calling our Customer Service Department at 1.800.848.2649 or 1.440.235.4840.
Failure to register your product purchase will not diminish your warranty rights.
However, registering your purchase will allow Vitamix to better serve you with
any of your customer service needs.
2. WHO CAN SEEK WARRANTY COVERAGE.
This Warranty is extended by Vitamix to the owner of this Machine for
personal household use only. This Warranty does not apply to products
used for commercial, rental or re-sale purposes. Should ownership of the
machine change during the 7-year period, please update the Machine’s owner
information at vitamix.com/warranty.
3. WHAT IS COVERED.
Vitamix warrants to the owner that if this Machine (a “Machine” consists of
a motor blender base and any containers purchased together) fails within 7
years from the date of purchase due to a defect in material or workmanship or
as a result of normal wear and tear from ordinary household use, Vitamix will,
within 30 days of receipt of the returned product, repair the failed Machine or
component part of the Machine free of charge.
If, in Vitamix’s sole discretion, the failed Machine or component part of the
Machine cannot be repaired, Vitamix will elect to either (A) replace the Machine
free of charge or (B) refund the full purchase price to the owner, unless Vitamix
receives prior written notice of the owner’s preference.
4. WHAT IS NOT COVERED.
This Warranty does not apply to Machines that have been used commercially or
in non-household applications. This Warranty does not cover cosmetic changes
that do not aect performance, such as discoloration or the eects of the use of
abrasives or cleaners or food build up. This Warranty is only valid if the Machine
is used and maintained in accordance with the instructions, warnings and
safeguards contained in the owner’s manual.
Vitamix will not be responsible for the cost of any unauthorized
warranty repairs.
REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE
EXCLUSIVE REMEDIES OF PURCHASER AND THE SOLE LIABILITY OF
VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE
OF VITAMIX IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY OR
WARRANTY
Your Vitamix motor is designed to be protected from overheating during use.
This feature will shut o the motor. The motor will possibly emit a slight odor.
If the motor shuts o due to overheating while blending, allow the machine to
cool for 20-45 minutes before beginning another blending cycle. If you continue
to experience problems after following these instructions, contact our Customer
Service Department at 1.800.848.2649 or 1.440.235.4840. for instructions.
Tips to prevent “overloading” your Vitamix machine:
• Only process Vitamix recipes when learning to use the machine
• Do not process recipes at lower speeds than those recommended
• Do not process recipes at higher speeds than those recommended
• Do not process recipes for longer than recommended
• Use your tamper to process thicker mixtures and keep ingredients moving
around and through the blades
TROUBLESHOOTING
2. Wash the outside surface with a damp, soft cloth or sponge that has been
rinsed in a mild solution of washing-up liquid and warm water. Do not place
the motor base in water.
3. The centering pad can be removed for more thorough cleaning.
4. Thoroughly clean the switches so that they work freely. They may become
sticky from use. Moisten a cotton bud with a household degreaser or cleaner
and clean the grooves around the switches. Immediately dry all surfaces.
5. Polish with a soft cloth.
Retainer Nut Loosening
Container
Retainer Nut
Blade
Assembly
In the event that the retainer nut
at the bottom of your container
loosens and no longer holds the
blade assembly securely in place,
DO NOT CONTINUE TO USE THE
CONTAINER. Contact Vitamix
customer service immediately
for instructions.
CARE AND CLEANING
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