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EN 63
Problem Tip
Cannot use “Easy Connect” to
connect to the access point.
If the access point's security mode is set to “WEP”, change the setting to
“AES + TKIP”, then try “Easy Connect” again. Refer to “
Note
D
” on page
52. (For access point configuration, please consult its user manual or
manufacturer.)
Connect the unit to the access point using “Auto setup” or “Manual setup”
mode.
Cannot use the wireless connection. Once you have activated the wireless connection please wait 30 seconds for
the connection to be established after turning on the unit, before trying to
access network features such as BD-Live™ and third-party network services.
Cannot connect to the network
while my PC is connected to the
network.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
You are not sure if the unit is
connected to the Internet.
Perform the connection test. (refer to page 49)
Cannot use the BD-Live™ function
or Internet data does not download
properly.
Confirm that this unit is successfully connected to the Internet.
Confirm the BD-Live access level setting in the setup.
Connect a USB memory stick before inserting a disc. The USB memory stick
must have 1GB or more free space.
Confirm that the USB memory stick is properly connected to this unit.
Make sure that the USB memory stick connected to this unit is not write-
protected.
How do I make certain that I am able
to watch 4K resolution?
Several conditions must be satisfied to enjoy Netflix and YouTube™ in 4K
resolution.
- You must have a Netflix and YouTube™ account that supports 4K
output.
- You must make certain that your settings for content streaming allow
for Ultra HD resolution.
- You must make certain that your internet speed will allow Ultra HD (4K).
At least 7GB per hour for 4K.
- You actually need to select content that is recorded in 4K.
Not all Netflix or YouTube™ videos are recorded in 4K.
Cannot add network services. On this unit, the network services of Netflix and YouTube™ are only
available.
Cannot use Netflix service. Check to see if the network connection is properly made.
Visit www.Netflix.com on your PC and become a Netflix member.
The picture quality of Netflix
streaming movie is poor.
Check your Internet connection speed.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Netflix streaming movie often stops
or starts buffering during playback.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Can not use the YouTube™ service. Check to see if the network connection is properly made.
No sound with YouTube™. If this unit is connected to an AAC-compliant device, the sound may not be
output. In such cases, configure as follows:
“Setup” A “Audio” A “HDMI audio” A “LPCM”.
The picture quality of the YouTube™
video is poor.
You may experience frequent buffering, distorted pictures or no picture at
all depending on your network environment and internet traffic.
The picture and sound quality differ depending on the Internet Service
Provider.
NoteD
• Do not attempt to repair the Blu-ray Disc™ player yourself. This may cause severe injury, irreparable damage to
your Blu-ray Disc™ player and void your warranty.
• Please have your Blu-ray Disc™ player model and serial number available before contacting us. These numbers
are available on the cabinet, as well as on the packaging.
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