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EN 61
Problem Tip
Cannot play back a disc. Make sure that the disc is playable on this unit.
Check the region code of the disc. This unit supports the following region
codes.
– Blu-ray Disc™: “A˝
– DVD: “ALL” or “1˝
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
Is the disc a newer title? This problem may be solved by software update.
Refer to “Software update” on page 57.
“BD-ROM Data(USB) Check”
message appears when attempting
to play a Blu-ray Disc™.
Connect a USB memory stick first, then insert the Blu-ray Disc™.
– When this unit starts loading a Blu-ray Disc™, it will check the USB
memory stick to which BD-Live™ contents will be saved.
A music/photo file does not play. Confirm that the file type is supported.
Refer to page 25 for the compatible file extensions.
The file may be corrupted.
Check to see if it is playable on a PC or other devices.
No return to start-up screen when
disc is removed.
Soft reset this unit by turning it off for 30 seconds, then on again.
will appear on the TV screen. The operation is not possible.
The unit does not respond to
some operating commands during
playback.
The operations may be prohibited by the disc. Refer to the instructions for
the disc.
The unit cannot read Blu-ray Disc™
/ DVD/ CD.
Condensation? (Let the unit sit and dry for 1 or 2 hours)
Check to see if the disc is compatible with this unit. (Refer to page 24.)
Wipe dirt off the disc from the center to the outside or replace the disc.
Refer to “Cleaning discs” on page 66.
Scene shooting Angle does not
switch.
Angles cannot be switched for Blu-ray Disc™ / DVD which do not contain
multiple angles. In some cases multiple angles are only recorded for
specific scenes.
Playback does not start when a title
is selected.
Check the settings in “Parental controls” menu.
Error message appears when I select
“Auto” in the “Menu language”.
Make sure that the unit is connected to a TV that is compatible with HDMI
CEC and the “EasyLink” is set to “On”.
This error message may appear when your TV's OSD language is not
supported by this unit.
Cannot play back AVCHD file. This unit cannot play back stand-alone AVCHD files (*.m2ts, *.mts or *.m2t)
written to a DVD. The DVD containing AVCHD files must have a proper file
and folder structure meeting AVCHD format specifications. Please use
AVCHD compliant device / software to burn or copy AVCHD files to DVD.
(Please refer to user manuals of the device / software for more information.)
The capacity of the USB memory
stick decreased.
Data may be written on the USB memory stick when a BD-video uses the
virtual package feature while a USB memory stick is connected to the unit.
Cannot play back a MPEG-2 video
and audio from the USB memory
stick.
MPEG-2 is not compatible with this unit.
Cannot read the contents on the
USB memory stick.
The USB memory stick is not compatible with this unit or the contents may
be damaged.
Try and turn off the unit, then turn it back on.
Cannot play back BD-Video. Connect a USB memory stick (256MB or more of available memory) which
is formatted on this unit. Some discs require memory when playing back
content.
Do not disconnect the USB memory stick during playback.
Cannot load a Blu-ray Disc™ (stuck
in “Loading…” mode) and cannot
Open the disc tray to eject the disc.
Unplug unit from AC outlet for 20 seconds. Plug unit back in and press the
[
(OPEN/CLOSE)] on the unit to eject the disc.
continued on next page
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