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E-23
No humidifying
effect
Is the operation in any of the “Air Purify”,
“Pollen” or “Strong Deodorization” mode?
Change the operation mode to the “Humidify”
or “Skin Moisturize” mode.
Alert Display Troubleshooting Guide
Troubleshooting Guide
Smoke or smell
is not efficiently
removed, or
there is an odor
No remote
operation
Symptom Solution
Before asking for repair
check the following once again
Securely insert the power plug into AC
outlet.
No air blows out
or power does
not turn on
Is power plug securely inserted
into AC outlet?
Switch on breaker.
Is breaker switched off?
Is the pre-filter dirty?
Is the filter dirty?
Clean the pre-filter, referring to the “Pre-
filter” in “Cleaning”.
Are batteries dead?
Is the remote infrared receiver
dirty?
Replace the batteries.
Clean the remote infrared receiver.
Insert the batteries with correct
polarities.
Are polarities of batteries
correct?
Replace the filter, referring to the “Filter
Replacement”. The filter may need to be
replaced sooner depending on the place of
installation and conditions of use.
Check to see
P. E -
20
P.E-21
Airflow rate
does not
increase even
though the air is
contaminated
“Air Sensor” indicator
is kept constantly lit
in green
“Air Sensor”
indicator is
kept blinking in
green.
Is odor sensor hole blocked by
dust or other obstacle?
Clean the odor sensor.
Was the ambient air clean when
the purifier power cord was
plugged into AC outlet?
Change the airflow rate. Or open a window
and plug the power cord into AC outlet
when ambient air is clean.
Is the purifier installed in a place
out of reach of odor?
Relocate the air purifier.
Is the operation in the
“Humidify” mode?
Airflow rate will not decrease when humidity
is low.
Is airflow rate switched?
Press the airflow button and select auto or
other airflow rate.
Airflow rate
does not
decrease even
though the air is
clean
Is there anything nearby that the
odor sensor might sense?
Any appliance generating combustion gas
Alcohol, cosmetics, sprays, etc.
Is sensor sensitivity high?
Purifier may sense invisible gas component
that cannot be cleaned by filter and
continue operation. Ventilate the room by
opening window, etc.
Change the sensor sensitivity setting.
Is airflow rate switched?
Press the airflow button and select auto or
other airflow rate.
Is odor sensor hole blocked by
dust or other obstacle?
Clean the odor sensor.
Is sensor sensitivity low?
Change the sensor sensitivity setting.
P.E-11-E-13
Is odor sensor hole blocked by
dust or other obstacle?
Clean the odor sensor.
Is the humidifying filter dirty?
Clean or replace the humidifying filter,
referring to the “Humidifying Filter” in
“Cleaning”.
Is there water in the water tank?
Fill the water tank with water.
P. E -
8
P. E -
8
P.E-
21
P.E-
15
P.E-11-E-13
P.E-
21
P.E-
15
P. E -
14
P.E-
21
P. E -
14
P.E-
21
P. E -
9
P. E -
11
P.E-
18
T_S-EP-A5000.indd 23T_S-EP-A5000.indd 23 11/14/2011 1:58:38 PM11/14/2011 1:58:38 PM
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