The serial number is a 23 character code made up of letters and numbers and will be written under a barcode on a small white sticker, located in one of two places: - Inside the fridge section on the left hand side wall behind the crisper drawer - On the back of the product (outside) A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer
Although our appliances automatically defrost, a layer of frost may occur on the freezer compartment’s interior walls if the freezer door is opened frequently or kept open too long. If the appliance is not frost-free then a regular defrost is recommended to ensure the appliance is running at optimum efficiency.
Adjust the temperature to a lower setting, check the door is sealed properly when closed and make sure there are no warm food items placed in the fridge.
If you have re-installed the water tank after cleaning, check if the nozzle is correctly connected to the door liner. The water container in the fridge compartment must be fitted vertically with two hoses
#5 How long do I need to wait before I can switch it on after delivery?
If the appliance has been stood upright during transit you can switch it on immediately. Ask your driver if it has been loaded on its side, if this is this case, we would suggest waiting 12 hours.
The internal fan and compressor will generate noise. This is completely normal.
Check if the fridge is level, adjust the feet if not. Be sure there is enough clearance between the wall / skirting board and the fridge. The product’s noise level is indicated on the energy label provided.
#7 Is there anyone I could telephone to help me with my fridge or freezer query?
Yes, of course, if you’re still experiencing problems with your product, one of our after-sales support team at JTM would be more than happy to help.
To lower the fridge temperature, simply adjust the thermostat. Listen to see if you can hear the sound of the compressor running, or the sound of the compressor starting and stopping continuously.
There are a few simple checks you can do: see if the light comes on when you open the fridge door and make sure the power is connected correctly. Change the plug to another socket and be sure other electrical devices work when connected to the same power point.