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Hopper Dish Hopper User Manual
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Hopper Dish Hopper Whole Home HD DVR System
User Manual - Page 58
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Hopper_UserGuideCover_FINAL_3.12.12
HopperUG
Important Safety Instructions
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the manufacturerâs instructions.
8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provide...
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11 Use only attachments/accessories specified by the manufacturer.
12 Unplug this apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the appa...
14 The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power.
15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may overtighten the connections and damage your equipment.
16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is âturned offâ (in standby mode) using a remote-control or front-panel POWER button.
Proper Care of Your Equipment
Introduction
⢠Welcome
⢠How to Use this User Guide
⢠About Your DISH Account
⢠Watching TV Now
⢠Additional Services
⢠About Satellite TV Reception
⢠Why Connect to a Phone Line or Broadband Internet? Internet
⢠Moving On-screen Logo
Welcome
How to Use this User Guide
Guide Overview
Guide Conventions
About Your DISH Account
Ordering Your Programming Packages
1 Press POWER on the front panel to turn on the Hopper.
2 Press System Info on the front panel to display the Hopperâs System Information menu on the nearby TV screen.
3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services. A representative will explain the available DISH packages. Give the representative inf...
4 The representative will send a signal via the satellite to activate your services. This process usually takes just a few minutes.
5 If the System Information menu screen is still displayed, select Done.
Where to Find Information on Your Account
Watching TV Now
Finding a Program to Watch
Pausing Live TV
Recording and Playing Back a Program
Additional Services
Pay-Per-View
On Demand
DISH Online
About Satellite TV Reception
Rain and Snow Fade
Solar Interference
Why Connect to a Phone Line or Broadband Internet?
Moving On-screen Logo
Tips
Questions
Notes
Receiver & Remote Control
⢠Hopper HD DVR Overview
⢠Remote Control
⢠Hopper Front Panel
⢠Hopper Back Panel
⢠Using the On-screen Menus
⢠Using Text Fields
Hopper HD DVR Overview
Satellite Receiver
Remote Controls
Remote Control
Lost Your Remote?
Remote Control Batteries
1 Press down on the dimple at the top of the battery cover on the back of the remote control and slide off the cover.
2 Take out all four of the old batteries.
3 Put in the new batteries. Make sure you match the plus (â+â) ends with the plus markings on the battery case.
4 Slide the battery cover back into place on the back of the remote.
Low Battery Warning
Attach the Remote Control Antenna
Remote Control Buttons
SAT Mode Mode
TV Mode Mode
DVD Mode Mode
Hopper Front Panel
Hopper Back Panel
Using the On-screen Menus
Open and Close Menus
Highlighting Menu Options
Selecting Menu Options
List of Choices in the Menus
Canceling a Procedure
Using Text Fields
Using the On-screen Keyboard
Using the Number Pad
While in the Text Field
Questions
Tips
Finding Programs to Watch
⢠Changing Channels
⢠Using the Program Guide
⢠Using the Browse Banner
⢠Using Themes and Search
⢠Using Picture-In-Picture (Hopper only)
⢠Using Multi-channel Recall
⢠Starting in One Room and Finishing in Another
⢠Homes With a Second Hopper Installed
Changing Channels
Using the Up and Down Arrows
Entering a Channel Number
Using the Program Guide
Expanding and Collapsing Channel Ranges
Using the Browse Banner
Using Themes and Search
Using Themes
Using Predictive Search
1 Press the SEARCH button on your remote control, or press the MENU button and select the Search tile from the Main Menu screen.
2 Using the on-screen keyboard, start to type a title, actorâs name or keyword.
3 Results of your search will start to be displayed as soon as you start typing. Typing more characters narrows the results.
Using Search History
Using Picture-In-Picture (Hopper only)
1 Press the PIP button on your Hopper remote control to access the feature. By default, a small window showing the programming from a second Hopper tuner will be displayed. PIP Controls also will be displayed across the bottom of the screen on your n...
2 You can use the on-screen controls to reposition or resize the PIP window, Swap the images in the main and PIP windows, or display them side by side on your TV screen. You can also choose to Close the PIP window, or select X to cancel out of the PI...
3 Note that the POSITION and SWAP buttons on your Hopper remote perform the same functions as the on-screen PIP Controls for these two functions.
Using Multi-channel Recall
1 Press the MENU button on your remote control and select the Settings tile.
2 Select Guide Settings, and then Format Guide.
3 Under Multi-Channel Recall, select one of the following options:
4 When you are finished changing these settings, highlight and select the Save option. If you have made changes you do not want saved, press the remote CANCEL button.
Starting in One Room and Finishing in Another
1 Press the pause button on your current receiver remote control and leave it behind.
2 Go to another room with a connected Hopper HD DVR or Joey Receiver and pick up the DISH remote control for this location.
3 Press the red button on the remote control to display the TV Viewing Status screen.
4 From the TV Viewing Status screen, select the program you want to resume and continue watching from where you paused it.
Homes With a Second Hopper Installed
1 Press the MENU button and select the Settings tile on the Main Menu screen.
2 Select Network Setup, and then Whole-Home.
3 Using the ARROW buttons, highlight and select the other Hopper in your home to link to it.
4 Highlight and select the Save option when you have finished. Now you will see the DVR library on your newly linked Hopper when you press the DVR button. Repeat these steps to re-link to your original Hopper to access its DVR library.
Tips
Questions
⢠Pay-Per-View
⢠DISH On Demand
⢠Blockbuster @Homeâ¢
⢠DishOnline.com
⢠Ordering Considerations
Pay-Per-View
Ordering a Pay-Per-View Program
DISH On Demand
To Order a Movie or Program
1 Press the DVR button to access the DISH On Demand menu screen.
2 Select the option for the type of on-demand programming you wish to order. Select DISH Cinema, for example, to Explore or Search movies, see a list of New Releases, or view movies that you have rented. Select TV Shows to Explore or Search TV entert...
3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.
4 Highlight and select the movie, TV program, or on-demand event you want to watch.
5 Select Rent.
Rental Considerations
Blockbuster @Homeâ¢
DishOnline.com
Use Considerations
Ordering Considerations
Tips
Questions
Notes
Pay-Per-Programs
Favorites Lists
⢠What are Favorites Lists?
⢠Creating or Changing Favorites Lists
⢠Naming Favorites Lists
⢠Using Favorites Lists
What are Favorites Lists?
Creating or Changing Favorites Lists
Naming Favorites Lists
Using Favorites Lists
Tips
Questions
⢠What are Locks and Restrictions?
⢠Copying Locks from Your Hopper to a Joey
⢠Creating or Changing a Password
⢠Creating or Changing Ratings Restrictions
⢠Creating or Changing Channel Locks
⢠Hiding Adult Content or Locked Channels
What are Locks and Restrictions?
1 Create the parental-control locks that you want. Available types of locks are:
2 Set a password. When you have set locks and restrictions, the receiver is locked, and anyone who wants to access locked items must enter the password each time they do so.
Creating or Changing a Password
1 Press the Menu button, select the Settings tile, and then select Parental Controls.
2 If the receiver is locked, enter the password using the remote controlâs number pad. The receiver displays stars (*) as you enter the digits of your password. Then select OK.
3 If you are changing an existing password, select Edit Password. If you are creating a new password for the first time, you will be prompted for the password after setting controls. If you want to erase the current password, you will need to enter i...
4 Enter the current password using the remote controlâs NUMBER PAD.
5 Enter the new password using the remote controlâs NUMBER PAD.
6 Enter the new password again for confirmation, also using the number pad. The receiver displays stars (*) as you enter the digits of the password.
7 Memorize your new password. From now on, enter this password to lock or unlock the receiver. If you forget the password, you will need to call DISH Customer Service.
Copying Locks from Your Hopper to a Joey
1 Press the MENU button on your remote and select the Settings tile on the Main Menu.
2 Select Parental Controls, and then highlight and select the option to Copy Settings.
3 In the pop-up Location List, select each location to which you want to copy the Hopperâs settings for Parental Controls. A check mark appears next to each selected location.
4 You can select a location again to uncheck it, highlight and select the Cancel option to ignore and start over, or when finished selecting locations, select OK to initiate copying.
Creating or Changing Ratings Restrictions
1 Press the Menu button, select the Settings tile, and then select Parental Controls.
2 If the receiver is locked, enter the password using the remote controlâs number pad. The receiver displays stars (*) as you enter the digits of the password.
3 To create or change parental controls based on program ratings, select Edit Ratings.
4 Highlight the least restrictive rating that you want to block. Press Select to lock the highlighted rating and all ratings that are more restrictive than it (for example, locking the PG-13 rating automatically locks R, NC-17 and NR/AO ratings).
5 Select the expanded rating code(s), if you want to also lock these program ratings.
6 To unlock a rating code, select the code again.
7 Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 41.
Creating or Changing Channel Locks
1 Press the Menu button, select the Settings tile, and then Parental Controls.
2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
3 To create or change parental controls for specific channels, select Lock Channels.
4 Highlight and select each channel that you want to lock or unlock. Press the Arrow buttons to navigate to each channel, and then SELECT it. You can also move the list of channels by entering a number using the remote control NUMBER PAD. If the chec...
5 You can choose to view only the channels you have selected to be locked, and you can choose to hide the locked channels so they are not displayed in the Program Guide. (You can still enter the number of a locked channel directly using the remote NU...
6 Select Save.
Hiding Adult Content or Locked Channels
1 Press the Menu button, select the Settings tile, and then Parental Controls.
2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
3 Select the option to Lock Channels.
4 Select Yes under Hide Adult Channels.
5 Select Save.
Tips
Questions
Parental Controls
Multimedia and Apps
⢠Using the Home Media Feature
⢠Using Apps on Your Hopper
⢠My Account/Customer Support
Using the Home Media Feature
1 Ensure your Hopper is connected to your local area network (LAN) and has been assigned a valid IP address
2 Have compatible media server software running on a device connected to the same LAN as your Hopper
3 Confirm access to the media server is not blocked by a firewall or security software
4 Select the Device List item from the dropâdown menu on the Home Media screen and refresh the list
5 Optionally, you can select the Settings item from the dropâdown menu to change the defaults for playing slideshows and/or audio.
Using Apps on Your Hopper
My Account/Customer Support
Tips
Notes
Digital Video Recordings
⢠What is a DVR?
⢠Pausing a Program
⢠Reverse, Fast Forward, and Skip
⢠Slow Motion and Frame-By-Frame
⢠Recording a Live Program
⢠Playing a Recorded Program
⢠Recording While Watching Different Programs
⢠Other Recording Options
⢠Grouping and Sorting Recordings
What is a DVR?
Pausing a Program
Reverse, Fast Forward, and Skip
Slow Motion and Frame-By-Frame
Recording a Live Program
Playing a Recorded Program
1 Press the DVR button on your remote control to display the My Recordings screen.
2 Highlight a tile for a program (or folder of programs, if applicable). If you want to watch the program (or the latest recording in a folder of programs), then press the PLAY button. If you want to see more options, press the SELECT button to show ...
3 For a single program or event, choose from the following options:
Recording While Watching Different Programs
Recording a Different Program
1 Make sure your Hopper HD DVR is powered on by the indicator light on the front panel.
2 Press Guide to access the Program Guide. Find a program on now you want to record.
3 Highlight and press the Select button to tune the receiver to that program.
4 Press the Record button on your remote control.
5 Select OK to begin recording now with your default DVR recording settings, or Options to customize your recording settings.
6 If you selected Options, see Other Recording Options on page 55 for more on your choices.
7 Choose another program to record, as described in Step 2.
8 Press the Record button on your remote control and select OK when the pop-up screen displays. You are now recording two programs at the same time.
9 Press DVR twice on the remote control to access the My Recordings screen. You should see the two programs that are recording indicated by the red dots next to the listings.
10 Select another program to watch, if applicable, or an event that you recorded earlier and start the playback.
11 You should now be watching one program or event while the receiver is also recording the other two programs or events.
Other Recording Options
Grouping and Sorting Recordings
1 Press the DVR button (or press MENU, and then select DVR).
2 Choose a group or sort option to help you quickly find the program you want to watch:
Tips
Questions
Recording Future Programs
⢠Using PrimeTime Anytimeâ¢
⢠Timers and Recordings
⢠Using the Timers List
⢠Using the Daily Schedule
⢠Setting Up an Event Timer
⢠Setting Up a Seek & Record⢠Timer
⢠Changing or Deleting a Timer
Using PrimeTime Anytimeâ¢
Enabling the PrimeTime Anytime⢠feature
1 Press the MENU button on your DISH remote control, highlight the PrimeTime Anytime tile and press SELECT.
2 Select the Enable option to turn on the feature, then highlight and select Save.
3 If you Enabled the feature, it will begin recording HD prime-time shows each night. Note that Enabling the feature does not instantly populate the folder with content; recordings will begin during the next applicable nightly interval and gradually ...
Disabling the PrimeTime Anytime⢠feature
1 Press the MENU button on your DISH remote control, highlight the Settings tile on the Main Menu screen and press SELECT.
2 Highlight and select DVR Defaults and then select PrimeTime Anytime.
3 Select the Disable option to turn off the feature, then highlight and select Save.
Accessing PrimeTime Anytime⢠content
Saving and Deleting PrimeTime Anytime⢠content
Timers and Recordings
Timer Types
Timer Frequency
Timer Priorities
Timer Options
Daily Schedule
Timers List
Reasons Why Timers are Skipped
When a Timer Needs Your Tuner to Record
When the Receiver is Off
Special Considerations When Using Timers
Using the Timers List
1 Press the DVR button on your remote control four times to display the Timers List.
2 Scroll the list of timers. As you do so, detailed information about the highlighted timer appears on the right. From the drop-down menu bar, you choose to sort the list by Priority or select multiple Timers to edit at once (for example, to change P...
Using the Daily Schedule
1 Press the DVR button on your remote control three times to display the Daily Schedule.
2 Scroll the list of timers for today and the next few days. As you do so, detailed information about the highlighted timer appears on the right. You Show or Hide events to be skipped.
Setting Up an Event Timer
1 Find a program or event to record that starts in the future using the Program Guide or Browse Banner.
2 Highlight and select the future program or event. The Create Timer screen displays.
3 Select one of the Timer Types (see page 60 for more details).
4 Select the Timer Frequency (see page 60 for more details).
5 Select any other recording Options (see page 61 for more details), as applicable.
6 Select Priority if you would like to change the current priority of the event timer (see page 60 for more details).
7 Select Create to save the new event timer.
Setting Up a Seek & Record⢠Timer
1 Press your remoteâs Search button. If you need to, clear or delete the text in the box.
2 Select Seek & Record.
3 Select your preferred Search Method:
4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters above the Number Pad buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the...
5 Select any Options for the Seek & Record timers, as described on page 61, if applicable.
6 Select Create. When the receiver has completed your search, the Timers list and Daily Schedule screens will display the results.
Changing or Deleting a Timer
1 Press the DVR button three times for the Daily Schedule or four times for the Timers list.
2 Highlight a program or event in the list and press the SELECT button.
3 Select Skip Event if you wish to skip the selected occurrence of the event timer; Edit Event. if you wish to change recording options for this occurrence only; or Edit Timer if you wish to change or delete all occurrences of this timer from the list.
4 Select Delete. A pop-up window asks you to confirm your choice(s).
5 Select Yes on the pop-up screen. The timer(s) you selected are now deleted.
Tips
Questions
Remote Control Setup
⢠Pairing Your Remote Control
⢠Controlling Other Components
⢠Setting Up by Learning from Another Remote
⢠Controlling a Tuner or Amplifier
⢠The Locate Remote feature
⢠Sending Discrete Power On and Off
⢠Tips
⢠Questions
Pairing Your Remote Control
To pair your remote control
1 Make sure the remote control has fresh batteries installed and is in Sat mode.
2 Press the System Info button on the receiver front panel to display the System Information screen on the nearby TV.
3 Press and release the SAT button on the remote control:
4 Select Close to close the System Information screen.
Adjusting the Remote Control Antenna
Installing a UHF Attenuator
1 Remove the remote control antenna from the Remote Antenna input on the receiverâs back panel.
2 Attach a 10 dB attenuator directly to the Remote Antenna input.
3 Attach the remote control antenna to the newly installed attenuator.
Controlling Other Components
Remote Control Modes
Setting Up Using the Remote Manager
1 Press MENU, highlight and select the Settings tile, and then Remote Manager.
2 Highlight and select the option for the device mode you want to program:
3 Highlight and select Save when you are finished.
Limited Mode
Turning Limited Mode On and Off
1 Press MENU, highlight and select the Settings tile, and then Remote Manager.
2 Highlight and select the option for Limited Mode:
3 Highlight and select Save when you are finished.
Combination Devices
Setting Up Using Device Code Tables
1 Turn the device on.
2 Find the brand name of the device in the tables in Remote Manager.
3 Press and hold the mode button until all the other mode buttons light up, then release the button. The mode button flashes.
4 For Aux mode only. Press 0 for a TV, 1 for a VCR, or 2 for a tuner or amplifier.
5 Enter one of the three-digit device codes from the table using the NUMBER buttons.
6 If you want to program Limited Mode, press 1. If not, skip to step 7.
7 Press the Pound (#) button.
8 Press Power to turn off the device. If the device does not turn off, go to step 10.
9 Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, you can stop here.
10 If the code doesnât work, repeat steps 3 through 9 with another device code from the tables.
11 If you canât find a code that works, then try Setting Up Using Device Codes Scan on page 73.
Setting Up Using Device Codes Scan
1 Turn the device on.
2 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
3 For Aux mode only. Press 0 for TV, 1 for VCR, or 2 for an audio tuner or amplifier. Then press the Star (*) button.
4 Press the remoteâs Power button.
5 Press the Up or Down arrow repeatedly until the device turns off.
6 Press the Pound (#) button.
7 Turn the device back on and try some other buttons to make sure that they work also.
8 If necessary, repeat this procedure until youâve tried all the different codes and chosen the one that works best with your device.
Checking the Device Codes
1 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
2 Press the Pound (#) button twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero (0).
Setting Up by Learning from Another Remote
1 You can follow the instructions for using device codes to program a specific mode, and then learn commands that add new or overwrite existing functions of the remote controlâs buttons in this mode. For this type of learning, any remote control bu...
2 Each button on this remote control can learn a command from the equipmentâs original remote control. For this type of learning, any remote control button without a learned command will have no function for that programmed device.
1 Ensure the the desired remote address is programmed to the DISH remote.
2 Place both your DISH remote and the original equipmentâs remote control on a flat, stable surface.
3 On the DISH remote, press and hold the mode button for your equipment for about three seconds until all the mode buttons light up, and then release it.
4 To start learning commands for this mode:
5 Point the front of the original device remote to face the small square (IR window) on the front, left-hand side of the DISH remote control, as shown on page 76.
6 On the DISH remote control, press the button you want to teach.
7 On the original deviceâs remote control, press and hold the button for the command that you want learned.
8 After a button has learned a command successfully, repeat step 6 and step 7 until all commands you want have been learned.
9 To end the learning sequence:
Controlling a Tuner or Amplifier
AUX Mode Mode
Switching Between TV and Tuner/Amplifier Volume Adjustment
Programming to Control a Second Satellite Receiver
The Locate Remote feature
Sending Discrete Power On and Off
Tips
Questions
⢠Using Multimedia
⢠Using Caller ID
⢠Customizing the Guide and Channel Lists
⢠Changing Languages
⢠Using Closed Captioning
⢠Using Audio Output
⢠Resetting to Factory Defaults
⢠Scheduling Receiver Updates
⢠Using TV Everywhere
Using Multimedia
Photos
External Hard-Disk Drive
1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
2 Connect the drive to one of the receiverâs three USB ports, making sure to follow any connection instructions that came with the hard-disk drive. Note: Currently, the receiver supports having one USB device connected at a time. If you have a seco...
3 If the hard-disk drive is compatible, youâll see a pop-up message screen confirming the deviceâs connection and asking if you want to manage its contents. Select Yes.
4 Follow the on-screen prompts.
5 Once the external device is recognized, youâll see a pop-up message asking if you want to format the driveâformatting is necessary to store your recorded programs on the external hard-disk drive. Note that selecting Yes will cause anything stor...
6 Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your Hopper HD DVR to your external hard drive.
Using Caller ID
Setting Up Caller ID Display
1 Press the MENU button, highlight and select the Settings tile from the Main Menu screen.
2 Highlight and select Network Setup, and then Caller ID.
3 Select Enable or Disable for this feature, then select the option to Save..
Caller ID Screens
Using Caller ID History
1 Press the MENU button on your remote control.
2 Scroll down to highlight the Caller ID History tile and then press the SELECT button.
3 From the Caller ID History screen, you can view Call History entries, highlight and delete a row for an entry, or clear the entire list of entries.
4 Press Save when you are finished.
Customizing the Guide and Channel Lists
1 Press the MENU button, highlight and select the Settings tile on the Main Menu screen.
2 Highlight and select Guide Settings, and then Format Guide.
3 Change the Channel Order and Preference, as needed, and then select the Save option.
Changing the Guide Display
Changing Languages
1 Press MENU and highlight and select the Settings tile on the Main Menu screen.
2 Highlight and select Audio, then Alternate Audio.
3 Select the audio language you want from the list, and then select the option to Save.
Using Closed Captioning
Using Audio Output
1 Press the MENU button and select the Settings tile from the Main Menu screen.
2 Highlight and select the Audio tile, and then select Audio Output.
3 From this screen, you can select your external digital-audio signal decoderâs capabilities (for example, if your audio equipment supports decoding Dolby® Digital soundtracks), as well as whether to enable the volume-leveling feature provided by ...
Resetting to Factory Defaults
1 Press the Menu button, select System Setup, and then Factory Defaults. The receiver displays a Warning message to confirm that you want to reset the receiverâs preferences.
2 Select Yes.
Scheduling Receiver Updates
Using TV Everywhere
1 Connect your Hopper to broadband Internet. See âConnecting to Broadband Internetâ on page 100. You can verify your connection on the Broadband screen in Network Settings.
2 Plug in the Sling Adapter to a free USB port on your Hopper.
3 Log into dishonline.com on your computer, or download and install our free DISH Remote Access mobile app for your smartphone or tablet.
4 Enjoy watching your live TV and recordings from your DVR wherever you go!
Tips
Questions
Receiver Customization
⢠Connecting the Hopper HD DVR
⢠Connecting the Joey Receiver(s)
⢠Connecting to Your Dish Antenna
⢠Connecting the Phone Line
⢠Connecting to Broadband Internet
⢠Using Troubleshooting Tools
Connecting the Hopper HD DVR
HDMI Connections
1 Connect an HDMI cable between the HDMI connection on the DISH receiver and HDTV set or HD monitor.
2 Turn on your Hopper HD DVR or Joey Receiver and the connected TV/monitor using the front panel buttons.
3 Confirm that you are getting a picture from the DISH receiver. Consult your HDTV userâs guide if you need to change your HDTV to display from the correct Digital Audio/Video input.
4 If you do not see a picture, see No Picture on TV Connected to Hopper on page 95.
5 Turn up the volume on your HDTV and confirm you have sound. If you donât have sound, your system may require you to connect stereo audio (red and white) RCA-type cables between the receiverâs analog audio outputs and your systemâs audio input...
YPbPr Connections (Hopper only)
1 Connect between the YPbPr component video connections on the Hopper HD DVR and the nearby TV using component (usually red/green/blue) video cables.
2 Connect audio (red and white) RCA-type cables between the Hopper Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
3 If you do not see a picture yet, change the resolution setting on the Hopper. Use the steps below and Setting Up to Display in HD on page 96.
4 Turn up the volume on your HDTV and confirm that you hear sound. Check the audio cable connections if you donât hear sound.
No Picture on TV Connected to Hopper
1 Connect the three RCA-type cable connections (yellow for video and red/white for audio) between the receiver outputs and the nearby TV.
2 Make sure that both the receiver and nearby TV are turned on (not in standby or power- saving mode).
3 Make sure the nearby TV is set to view the RCA-type audio/video inputs or source. Look on the back of your HDTV or consult your HDTV userâs guide for more information.
4 Change the receiverâs HDTV settings, as described on page 96.
5 Switch to the nearby TV to display from the HD inputs (HDMI or component video) that you selected in the previous sections. If you have a picture on the TV, you are finished.
6 Repeat steps 4 and 5 until the nearby TV displays a video image from Hopper.
Setting Up to Display in HD
1 Consult your HDTV userâs guide for the best HD-format resolution that the TV supports (typically, this is either 1080i/1080p or 720p).
2 Press the MENU button, select the Settings tile, then select Format TV, and then HDTV.
3 Select the TV Type that matches the high-definition resolution that your TV supports.
4 Also from this screen, you can select the Aspect Ratio option that matches your TV:
5 When you are finished, highlight and select the Save option.
6 If required, set up your HDTV to display in the best format. If you are connected using an HDMI cable, some HDTVs will automatically adjust the resolution setting to the receiver.
Connecting the Joey Receiver(s)
1 Connect the Home Video Network output on the back of the Hopper HD DVR to an existing wall cable outlet using a coaxial cable.
2 Connect the Joey Receiver(s) in other room(s) to existing wall cable outlet(s) using coaxial cable(s).
3 Connect the Joey Receiver(s) to an audio/video input of the remote TV in each room.
4 Turn on every Joey Receiver and remote TV connected to the in-home cabling system. If you have not already done so, you may need to pair a remote control to each Joey.
5 Follow the on-screen prompts or included instructions for linking each Joey Receiver to your Hopper HD DVR. (The Hopper is the host for DISH Whole-Home DVR services.)
6 Confirm that you see a picture from your Joey Receiver(s) on your remote TV(s).
Connecting to Your Dish Antenna
1 Before you can begin connecting your Hopper HD DVR to your dish antenna, you must first complete the preceding sections for connecting your TVs to the receiver.
2 Connect two RG-6 coaxial cables between the Satellite In 1 and Satellite In 2 ports on the receiverâs back panel to two available ports on either the switch, DISH Pro Plus Separator, or LNBF in your existing satellite system.
3 Peel off the blue stickers and affix them to the cables close to where they connect to the Satellite In 1 and Satellite In 2 connections on the back of the receiver. The stickers are inside the front cover of this guide.
4 On a paired remote control, press the MENU button, highlight and select the Settings tile, then Diagnostics, and then Point Dish to display the Point Dish screen on the nearby TV.
5 When directed to do so by DISH instructions, select Check Switch. Then select Test.
6 The receiver begins performing the Check Switch tests. See Point Dish and Check Switch on page 102. When it is finished, the Installation Summary screen is displayed.
7 Make sure the information on the Installation Summary screen identifies your system correctly, showing all transponders and satellites applicable to your system. (For example, to display nine days of guide data, you must receive either the 119°W o...
8 Select Close.
9 Select Close to exit the Point Dish screen. At this point, the receiver may walk you through a procedure to download software. If this prompt displays, follow the instructions and do not disturb the receiver until the nearby TV displays live TV fro...
Connecting the Phone Line
Phone Line Connection
Phone System Setup
1 Press Menu button, select the Settings tile, then Network Setup, and then Phone Line.
2 Select the Touch Phone or the Rotary Phone option under Phone Type.
3 Select either the No Prefix or the Prefix Code option under Outside Line.
4 If you selected No Prefix, then select Save.
5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact sequence used when dialing via an outside line. Use the on-screen number pad.
6 If you havenât already, now select the option to Save.
Connecting to Broadband Internet
Using Troubleshooting Tools
Running System Wizard
1 Press and hold the System Wizard (number 0) button on your remote control until the SAT mode light blinks.
2 When the SAT mode light goes out, release the System Wizard button.
Resetting Your Receiver
1 Press the red RESET button behind the door on the front panel of the receiver.
2 The receiverâs front-panel lights will blink and the receiver will restart.
Receiver Tests
1 Press the Menu button, select the Settings tile, then Network Setup, and then Tests. The Network Setup Tests screen contains various tests that a DISH Customer Service Representative may ask you to initiate for your receiver:
2 Select Close.
Point Dish and Check Switch
1 Press the Menu button, highlight and select the Settings tile on the Main Menu screen.
2 Highlight and select Diagnostics, and then Point Dish.
3 This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen indicates the signal strength. Green shows a good signal, yellow is a marginal signal, and red indicates the signal is not acceptable or i...
4 Do not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or DISH technician.
Connections and Setup
Remote Control Device Codes
⢠Troubleshooting Tables
⢠Remote Control Device Codes
Troubleshooting Tables
1 Review the section in this Guide that relates to the problem.
2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on page 101.
4 Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs.
5 Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low warning on your TV screen, itâs time to change the batteries. See the instructions on page 13.
6 Make sure that your receiver is connected to an active telephone line or home network with broadband Internet access. See more information and instructions on page 100.
7 Check for anything that might be blocking the dish antennaâs view of the sky, such as tree branches or accumulated snow.
8 For more information, call the DISH Customer Service Center at 1-800-333-DISH (3474), or visit the www.dish.com website, or www.mydish.com/support online for technical support information.
Message Numbers
Changing Channels
Remote Control
Program Guide or the Browse Banner
Watching a Program
Favorites Lists
Timers
Hearing a Program
Caller ID
Telephone for Voice/Data/FAX
Locks
Buying a Pay-Per-View Program
Menus
Reference
Appendix
⢠Limited Warranty
⢠Residential Customer Agreement
⢠FCC Compliance
Limited Warranty
What the Warranty Covers
What the Warranty Does Not Cover
Legal Limitations
If You Need Assistance
DISH Networkâs Exchange Programs
Advance Exchange Program
Post Receipt Exchange Program
Accessory Warranty
Residential Customer Agreement
Phone: 800-333-DISH (3474)
Email:
[email protected]
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: dish.com
FCC Compliance
Telephone Communication
Compliance Information Statement
Signal Strength Present at the Television
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Contents
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Chapter 7
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File name: Dish Hopper Whole Home HD DVR System.pdf
File size: 11.73 MB
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Published: 2020-09-16
Updated: 2023-09-05
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Table of Contents
×
Hopper_UserGuideCover_FINAL_3.12.12
1
HopperUG
2
Important Safety Instructions
7
1 Read these instructions.
7
2 Keep these instructions.
7
3 Heed all warnings.
7
4 Follow all instructions.
7
5 Do not use this apparatus near water.
7
6 Clean only with a dry cloth.
7
7 Do not block any ventilation openings. Install in accordance with the manufacturerâs instructions.
7
8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
7
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provide...
7
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
7
11 Use only attachments/accessories specified by the manufacturer.
7
12 Unplug this apparatus during lightning storms or when unused for long periods of time.
7
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the appa...
7
14 The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power.
7
15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may overtighten the connections and damage your equipment.
7
16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is âturned offâ (in standby mode) using a remote-control or front-panel POWER button.
7
Proper Care of Your Equipment
8
Introduction
9
⢠Welcome
9
⢠How to Use this User Guide
9
⢠About Your DISH Account
9
⢠Watching TV Now
9
⢠Additional Services
9
⢠About Satellite TV Reception
9
⢠Why Connect to a Phone Line or Broadband Internet? Internet
9
⢠Moving On-screen Logo
9
Welcome
10
How to Use this User Guide
10
Guide Overview
10
Guide Conventions
11
About Your DISH Account
12
Ordering Your Programming Packages
12
1 Press POWER on the front panel to turn on the Hopper.
12
2 Press System Info on the front panel to display the Hopperâs System Information menu on the nearby TV screen.
12
3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services. A representative will explain the available DISH packages. Give the representative inf...
12
4 The representative will send a signal via the satellite to activate your services. This process usually takes just a few minutes.
12
5 If the System Information menu screen is still displayed, select Done.
12
Where to Find Information on Your Account
12
Watching TV Now
13
Finding a Program to Watch
13
Pausing Live TV
14
Recording and Playing Back a Program
14
Additional Services
15
Pay-Per-View
15
On Demand
15
DISH Online
15
About Satellite TV Reception
15
Rain and Snow Fade
15
Solar Interference
16
Why Connect to a Phone Line or Broadband Internet?
16
Moving On-screen Logo
16
Tips
17
Questions
17
Notes
18
Receiver & Remote Control
19
⢠Hopper HD DVR Overview
19
⢠Remote Control
19
⢠Hopper Front Panel
19
⢠Hopper Back Panel
19
⢠Using the On-screen Menus
19
⢠Using Text Fields
19
Hopper HD DVR Overview
20
Satellite Receiver
20
Remote Controls
20
Remote Control
20
Lost Your Remote?
20
Remote Control Batteries
21
1 Press down on the dimple at the top of the battery cover on the back of the remote control and slide off the cover.
21
2 Take out all four of the old batteries.
21
3 Put in the new batteries. Make sure you match the plus (â+â) ends with the plus markings on the battery case.
21
4 Slide the battery cover back into place on the back of the remote.
21
Low Battery Warning
21
Attach the Remote Control Antenna
21
Remote Control Buttons
22
SAT Mode Mode
22
TV Mode Mode
23
DVD Mode Mode
24
Hopper Front Panel
25
Hopper Back Panel
25
Using the On-screen Menus
26
Open and Close Menus
26
Highlighting Menu Options
26
Selecting Menu Options
26
List of Choices in the Menus
26
Canceling a Procedure
27
Using Text Fields
27
Using the On-screen Keyboard
27
Using the Number Pad
27
While in the Text Field
28
Questions
28
Tips
28
Finding Programs to Watch
29
⢠Changing Channels
29
⢠Using the Program Guide
29
⢠Using the Browse Banner
29
⢠Using Themes and Search
29
⢠Using Picture-In-Picture (Hopper only)
29
⢠Using Multi-channel Recall
29
⢠Starting in One Room and Finishing in Another
29
⢠Homes With a Second Hopper Installed
29
Changing Channels
30
Using the Up and Down Arrows
30
Entering a Channel Number
30
Using the Program Guide
30
Expanding and Collapsing Channel Ranges
31
Using the Browse Banner
32
Using Themes and Search
32
Using Themes
33
Using Predictive Search
33
1 Press the SEARCH button on your remote control, or press the MENU button and select the Search tile from the Main Menu screen.
33
2 Using the on-screen keyboard, start to type a title, actorâs name or keyword.
33
3 Results of your search will start to be displayed as soon as you start typing. Typing more characters narrows the results.
33
Using Search History
33
Using Picture-In-Picture (Hopper only)
34
1 Press the PIP button on your Hopper remote control to access the feature. By default, a small window showing the programming from a second Hopper tuner will be displayed. PIP Controls also will be displayed across the bottom of the screen on your n...
34
2 You can use the on-screen controls to reposition or resize the PIP window, Swap the images in the main and PIP windows, or display them side by side on your TV screen. You can also choose to Close the PIP window, or select X to cancel out of the PI...
34
3 Note that the POSITION and SWAP buttons on your Hopper remote perform the same functions as the on-screen PIP Controls for these two functions.
34
Using Multi-channel Recall
34
1 Press the MENU button on your remote control and select the Settings tile.
34
2 Select Guide Settings, and then Format Guide.
34
3 Under Multi-Channel Recall, select one of the following options:
34
4 When you are finished changing these settings, highlight and select the Save option. If you have made changes you do not want saved, press the remote CANCEL button.
35
Starting in One Room and Finishing in Another
35
1 Press the pause button on your current receiver remote control and leave it behind.
35
2 Go to another room with a connected Hopper HD DVR or Joey Receiver and pick up the DISH remote control for this location.
35
3 Press the red button on the remote control to display the TV Viewing Status screen.
35
4 From the TV Viewing Status screen, select the program you want to resume and continue watching from where you paused it.
35
Homes With a Second Hopper Installed
36
1 Press the MENU button and select the Settings tile on the Main Menu screen.
36
2 Select Network Setup, and then Whole-Home.
36
3 Using the ARROW buttons, highlight and select the other Hopper in your home to link to it.
36
4 Highlight and select the Save option when you have finished. Now you will see the DVR library on your newly linked Hopper when you press the DVR button. Repeat these steps to re-link to your original Hopper to access its DVR library.
36
Tips
36
Questions
36
⢠Pay-Per-View
37
⢠DISH On Demand
37
⢠Blockbuster @Homeâ¢
37
⢠DishOnline.com
37
⢠Ordering Considerations
37
Pay-Per-View
38
Ordering a Pay-Per-View Program
38
DISH On Demand
38
To Order a Movie or Program
38
1 Press the DVR button to access the DISH On Demand menu screen.
38
2 Select the option for the type of on-demand programming you wish to order. Select DISH Cinema, for example, to Explore or Search movies, see a list of New Releases, or view movies that you have rented. Select TV Shows to Explore or Search TV entert...
38
3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.
39
4 Highlight and select the movie, TV program, or on-demand event you want to watch.
39
5 Select Rent.
39
Rental Considerations
39
Blockbuster @Homeâ¢
39
DishOnline.com
39
Use Considerations
40
Ordering Considerations
40
Tips
40
Questions
41
Notes
42
Pay-Per-Programs
37
Favorites Lists
43
⢠What are Favorites Lists?
43
⢠Creating or Changing Favorites Lists
43
⢠Naming Favorites Lists
43
⢠Using Favorites Lists
43
What are Favorites Lists?
44
Creating or Changing Favorites Lists
44
Naming Favorites Lists
45
Using Favorites Lists
45
Tips
46
Questions
46
⢠What are Locks and Restrictions?
47
⢠Copying Locks from Your Hopper to a Joey
47
⢠Creating or Changing a Password
47
⢠Creating or Changing Ratings Restrictions
47
⢠Creating or Changing Channel Locks
47
⢠Hiding Adult Content or Locked Channels
47
What are Locks and Restrictions?
48
1 Create the parental-control locks that you want. Available types of locks are:
48
2 Set a password. When you have set locks and restrictions, the receiver is locked, and anyone who wants to access locked items must enter the password each time they do so.
48
Creating or Changing a Password
49
1 Press the Menu button, select the Settings tile, and then select Parental Controls.
49
2 If the receiver is locked, enter the password using the remote controlâs number pad. The receiver displays stars (*) as you enter the digits of your password. Then select OK.
49
3 If you are changing an existing password, select Edit Password. If you are creating a new password for the first time, you will be prompted for the password after setting controls. If you want to erase the current password, you will need to enter i...
49
4 Enter the current password using the remote controlâs NUMBER PAD.
49
5 Enter the new password using the remote controlâs NUMBER PAD.
49
6 Enter the new password again for confirmation, also using the number pad. The receiver displays stars (*) as you enter the digits of the password.
49
7 Memorize your new password. From now on, enter this password to lock or unlock the receiver. If you forget the password, you will need to call DISH Customer Service.
49
Copying Locks from Your Hopper to a Joey
49
1 Press the MENU button on your remote and select the Settings tile on the Main Menu.
49
2 Select Parental Controls, and then highlight and select the option to Copy Settings.
49
3 In the pop-up Location List, select each location to which you want to copy the Hopperâs settings for Parental Controls. A check mark appears next to each selected location.
49
4 You can select a location again to uncheck it, highlight and select the Cancel option to ignore and start over, or when finished selecting locations, select OK to initiate copying.
49
Creating or Changing Ratings Restrictions
50
1 Press the Menu button, select the Settings tile, and then select Parental Controls.
50
2 If the receiver is locked, enter the password using the remote controlâs number pad. The receiver displays stars (*) as you enter the digits of the password.
50
3 To create or change parental controls based on program ratings, select Edit Ratings.
50
4 Highlight the least restrictive rating that you want to block. Press Select to lock the highlighted rating and all ratings that are more restrictive than it (for example, locking the PG-13 rating automatically locks R, NC-17 and NR/AO ratings).
50
5 Select the expanded rating code(s), if you want to also lock these program ratings.
52
6 To unlock a rating code, select the code again.
52
7 Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 41.
53
Creating or Changing Channel Locks
53
1 Press the Menu button, select the Settings tile, and then Parental Controls.
53
2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
53
3 To create or change parental controls for specific channels, select Lock Channels.
53
4 Highlight and select each channel that you want to lock or unlock. Press the Arrow buttons to navigate to each channel, and then SELECT it. You can also move the list of channels by entering a number using the remote control NUMBER PAD. If the chec...
53
5 You can choose to view only the channels you have selected to be locked, and you can choose to hide the locked channels so they are not displayed in the Program Guide. (You can still enter the number of a locked channel directly using the remote NU...
53
6 Select Save.
53
Hiding Adult Content or Locked Channels
53
1 Press the Menu button, select the Settings tile, and then Parental Controls.
54
2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
54
3 Select the option to Lock Channels.
54
4 Select Yes under Hide Adult Channels.
54
5 Select Save.
54
Tips
54
Questions
54
Parental Controls
47
Multimedia and Apps
55
⢠Using the Home Media Feature
55
⢠Using Apps on Your Hopper
55
⢠My Account/Customer Support
55
Using the Home Media Feature
56
1 Ensure your Hopper is connected to your local area network (LAN) and has been assigned a valid IP address
56
2 Have compatible media server software running on a device connected to the same LAN as your Hopper
56
3 Confirm access to the media server is not blocked by a firewall or security software
56
4 Select the Device List item from the dropâdown menu on the Home Media screen and refresh the list
56
5 Optionally, you can select the Settings item from the dropâdown menu to change the defaults for playing slideshows and/or audio.
56
Using Apps on Your Hopper
57
My Account/Customer Support
57
Tips
57
Notes
58
Digital Video Recordings
59
⢠What is a DVR?
59
⢠Pausing a Program
59
⢠Reverse, Fast Forward, and Skip
59
⢠Slow Motion and Frame-By-Frame
59
⢠Recording a Live Program
59
⢠Playing a Recorded Program
59
⢠Recording While Watching Different Programs
59
⢠Other Recording Options
59
⢠Grouping and Sorting Recordings
59
What is a DVR?
60
Pausing a Program
60
Reverse, Fast Forward, and Skip
61
Slow Motion and Frame-By-Frame
61
Recording a Live Program
62
Playing a Recorded Program
62
1 Press the DVR button on your remote control to display the My Recordings screen.
62
2 Highlight a tile for a program (or folder of programs, if applicable). If you want to watch the program (or the latest recording in a folder of programs), then press the PLAY button. If you want to see more options, press the SELECT button to show ...
62
3 For a single program or event, choose from the following options:
62
Recording While Watching Different Programs
63
Recording a Different Program
63
1 Make sure your Hopper HD DVR is powered on by the indicator light on the front panel.
63
2 Press Guide to access the Program Guide. Find a program on now you want to record.
63
3 Highlight and press the Select button to tune the receiver to that program.
63
4 Press the Record button on your remote control.
63
5 Select OK to begin recording now with your default DVR recording settings, or Options to customize your recording settings.
63
6 If you selected Options, see Other Recording Options on page 55 for more on your choices.
63
7 Choose another program to record, as described in Step 2.
63
8 Press the Record button on your remote control and select OK when the pop-up screen displays. You are now recording two programs at the same time.
63
9 Press DVR twice on the remote control to access the My Recordings screen. You should see the two programs that are recording indicated by the red dots next to the listings.
63
10 Select another program to watch, if applicable, or an event that you recorded earlier and start the playback.
63
11 You should now be watching one program or event while the receiver is also recording the other two programs or events.
63
Other Recording Options
63
Grouping and Sorting Recordings
64
1 Press the DVR button (or press MENU, and then select DVR).
64
2 Choose a group or sort option to help you quickly find the program you want to watch:
64
Tips
64
Questions
64
Recording Future Programs
65
⢠Using PrimeTime Anytimeâ¢
65
⢠Timers and Recordings
65
⢠Using the Timers List
65
⢠Using the Daily Schedule
65
⢠Setting Up an Event Timer
65
⢠Setting Up a Seek & Record⢠Timer
65
⢠Changing or Deleting a Timer
65
Using PrimeTime Anytimeâ¢
66
Enabling the PrimeTime Anytime⢠feature
66
1 Press the MENU button on your DISH remote control, highlight the PrimeTime Anytime tile and press SELECT.
66
2 Select the Enable option to turn on the feature, then highlight and select Save.
66
3 If you Enabled the feature, it will begin recording HD prime-time shows each night. Note that Enabling the feature does not instantly populate the folder with content; recordings will begin during the next applicable nightly interval and gradually ...
66
Disabling the PrimeTime Anytime⢠feature
66
1 Press the MENU button on your DISH remote control, highlight the Settings tile on the Main Menu screen and press SELECT.
66
2 Highlight and select DVR Defaults and then select PrimeTime Anytime.
66
3 Select the Disable option to turn off the feature, then highlight and select Save.
66
Accessing PrimeTime Anytime⢠content
67
Saving and Deleting PrimeTime Anytime⢠content
67
Timers and Recordings
68
Timer Types
68
Timer Frequency
68
Timer Priorities
68
Timer Options
69
Daily Schedule
69
Timers List
69
Reasons Why Timers are Skipped
70
When a Timer Needs Your Tuner to Record
70
When the Receiver is Off
70
Special Considerations When Using Timers
71
Using the Timers List
71
1 Press the DVR button on your remote control four times to display the Timers List.
71
2 Scroll the list of timers. As you do so, detailed information about the highlighted timer appears on the right. From the drop-down menu bar, you choose to sort the list by Priority or select multiple Timers to edit at once (for example, to change P...
71
Using the Daily Schedule
71
1 Press the DVR button on your remote control three times to display the Daily Schedule.
71
2 Scroll the list of timers for today and the next few days. As you do so, detailed information about the highlighted timer appears on the right. You Show or Hide events to be skipped.
71
Setting Up an Event Timer
72
1 Find a program or event to record that starts in the future using the Program Guide or Browse Banner.
72
2 Highlight and select the future program or event. The Create Timer screen displays.
72
3 Select one of the Timer Types (see page 60 for more details).
72
4 Select the Timer Frequency (see page 60 for more details).
72
5 Select any other recording Options (see page 61 for more details), as applicable.
72
6 Select Priority if you would like to change the current priority of the event timer (see page 60 for more details).
72
7 Select Create to save the new event timer.
72
Setting Up a Seek & Record⢠Timer
72
1 Press your remoteâs Search button. If you need to, clear or delete the text in the box.
72
2 Select Seek & Record.
72
3 Select your preferred Search Method:
72
4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters above the Number Pad buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the...
73
5 Select any Options for the Seek & Record timers, as described on page 61, if applicable.
73
6 Select Create. When the receiver has completed your search, the Timers list and Daily Schedule screens will display the results.
73
Changing or Deleting a Timer
73
1 Press the DVR button three times for the Daily Schedule or four times for the Timers list.
73
2 Highlight a program or event in the list and press the SELECT button.
73
3 Select Skip Event if you wish to skip the selected occurrence of the event timer; Edit Event. if you wish to change recording options for this occurrence only; or Edit Timer if you wish to change or delete all occurrences of this timer from the list.
73
4 Select Delete. A pop-up window asks you to confirm your choice(s).
73
5 Select Yes on the pop-up screen. The timer(s) you selected are now deleted.
73
Tips
73
Questions
74
Remote Control Setup
75
⢠Pairing Your Remote Control
75
⢠Controlling Other Components
75
⢠Setting Up by Learning from Another Remote
75
⢠Controlling a Tuner or Amplifier
75
⢠The Locate Remote feature
75
⢠Sending Discrete Power On and Off
75
⢠Tips
75
⢠Questions
75
Pairing Your Remote Control
76
To pair your remote control
76
1 Make sure the remote control has fresh batteries installed and is in Sat mode.
76
2 Press the System Info button on the receiver front panel to display the System Information screen on the nearby TV.
76
3 Press and release the SAT button on the remote control:
76
4 Select Close to close the System Information screen.
76
Adjusting the Remote Control Antenna
77
Installing a UHF Attenuator
78
1 Remove the remote control antenna from the Remote Antenna input on the receiverâs back panel.
78
2 Attach a 10 dB attenuator directly to the Remote Antenna input.
78
3 Attach the remote control antenna to the newly installed attenuator.
78
Controlling Other Components
79
Remote Control Modes
79
Setting Up Using the Remote Manager
79
1 Press MENU, highlight and select the Settings tile, and then Remote Manager.
79
2 Highlight and select the option for the device mode you want to program:
79
3 Highlight and select Save when you are finished.
79
Limited Mode
79
Turning Limited Mode On and Off
80
1 Press MENU, highlight and select the Settings tile, and then Remote Manager.
80
2 Highlight and select the option for Limited Mode:
80
3 Highlight and select Save when you are finished.
80
Combination Devices
80
Setting Up Using Device Code Tables
80
1 Turn the device on.
80
2 Find the brand name of the device in the tables in Remote Manager.
80
3 Press and hold the mode button until all the other mode buttons light up, then release the button. The mode button flashes.
80
4 For Aux mode only. Press 0 for a TV, 1 for a VCR, or 2 for a tuner or amplifier.
80
5 Enter one of the three-digit device codes from the table using the NUMBER buttons.
81
6 If you want to program Limited Mode, press 1. If not, skip to step 7.
81
7 Press the Pound (#) button.
81
8 Press Power to turn off the device. If the device does not turn off, go to step 10.
81
9 Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, you can stop here.
81
10 If the code doesnât work, repeat steps 3 through 9 with another device code from the tables.
81
11 If you canât find a code that works, then try Setting Up Using Device Codes Scan on page 73.
81
Setting Up Using Device Codes Scan
81
1 Turn the device on.
81
2 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
81
3 For Aux mode only. Press 0 for TV, 1 for VCR, or 2 for an audio tuner or amplifier. Then press the Star (*) button.
82
4 Press the remoteâs Power button.
82
5 Press the Up or Down arrow repeatedly until the device turns off.
82
6 Press the Pound (#) button.
82
7 Turn the device back on and try some other buttons to make sure that they work also.
82
8 If necessary, repeat this procedure until youâve tried all the different codes and chosen the one that works best with your device.
82
Checking the Device Codes
82
1 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
82
2 Press the Pound (#) button twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero (0).
83
Setting Up by Learning from Another Remote
84
1 You can follow the instructions for using device codes to program a specific mode, and then learn commands that add new or overwrite existing functions of the remote controlâs buttons in this mode. For this type of learning, any remote control bu...
84
2 Each button on this remote control can learn a command from the equipmentâs original remote control. For this type of learning, any remote control button without a learned command will have no function for that programmed device.
84
1 Ensure the the desired remote address is programmed to the DISH remote.
84
2 Place both your DISH remote and the original equipmentâs remote control on a flat, stable surface.
84
3 On the DISH remote, press and hold the mode button for your equipment for about three seconds until all the mode buttons light up, and then release it.
84
4 To start learning commands for this mode:
85
5 Point the front of the original device remote to face the small square (IR window) on the front, left-hand side of the DISH remote control, as shown on page 76.
85
6 On the DISH remote control, press the button you want to teach.
85
7 On the original deviceâs remote control, press and hold the button for the command that you want learned.
85
8 After a button has learned a command successfully, repeat step 6 and step 7 until all commands you want have been learned.
85
9 To end the learning sequence:
85
Controlling a Tuner or Amplifier
86
AUX Mode Mode
86
Switching Between TV and Tuner/Amplifier Volume Adjustment
86
Programming to Control a Second Satellite Receiver
87
The Locate Remote feature
87
Sending Discrete Power On and Off
88
Tips
88
Questions
88
⢠Using Multimedia
89
⢠Using Caller ID
89
⢠Customizing the Guide and Channel Lists
89
⢠Changing Languages
89
⢠Using Closed Captioning
89
⢠Using Audio Output
89
⢠Resetting to Factory Defaults
89
⢠Scheduling Receiver Updates
89
⢠Using TV Everywhere
89
Using Multimedia
90
Photos
90
External Hard-Disk Drive
90
1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
91
2 Connect the drive to one of the receiverâs three USB ports, making sure to follow any connection instructions that came with the hard-disk drive. Note: Currently, the receiver supports having one USB device connected at a time. If you have a seco...
91
3 If the hard-disk drive is compatible, youâll see a pop-up message screen confirming the deviceâs connection and asking if you want to manage its contents. Select Yes.
91
4 Follow the on-screen prompts.
91
5 Once the external device is recognized, youâll see a pop-up message asking if you want to format the driveâformatting is necessary to store your recorded programs on the external hard-disk drive. Note that selecting Yes will cause anything stor...
91
6 Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your Hopper HD DVR to your external hard drive.
91
Using Caller ID
91
Setting Up Caller ID Display
91
1 Press the MENU button, highlight and select the Settings tile from the Main Menu screen.
91
2 Highlight and select Network Setup, and then Caller ID.
91
3 Select Enable or Disable for this feature, then select the option to Save..
92
Caller ID Screens
92
Using Caller ID History
93
1 Press the MENU button on your remote control.
93
2 Scroll down to highlight the Caller ID History tile and then press the SELECT button.
93
3 From the Caller ID History screen, you can view Call History entries, highlight and delete a row for an entry, or clear the entire list of entries.
93
4 Press Save when you are finished.
93
Customizing the Guide and Channel Lists
93
1 Press the MENU button, highlight and select the Settings tile on the Main Menu screen.
93
2 Highlight and select Guide Settings, and then Format Guide.
93
3 Change the Channel Order and Preference, as needed, and then select the Save option.
93
Changing the Guide Display
94
Changing Languages
94
1 Press MENU and highlight and select the Settings tile on the Main Menu screen.
94
2 Highlight and select Audio, then Alternate Audio.
94
3 Select the audio language you want from the list, and then select the option to Save.
94
Using Closed Captioning
94
Using Audio Output
95
1 Press the MENU button and select the Settings tile from the Main Menu screen.
95
2 Highlight and select the Audio tile, and then select Audio Output.
95
3 From this screen, you can select your external digital-audio signal decoderâs capabilities (for example, if your audio equipment supports decoding Dolby® Digital soundtracks), as well as whether to enable the volume-leveling feature provided by ...
95
Resetting to Factory Defaults
97
1 Press the Menu button, select System Setup, and then Factory Defaults. The receiver displays a Warning message to confirm that you want to reset the receiverâs preferences.
97
2 Select Yes.
97
Scheduling Receiver Updates
97
Using TV Everywhere
97
1 Connect your Hopper to broadband Internet. See âConnecting to Broadband Internetâ on page 100. You can verify your connection on the Broadband screen in Network Settings.
97
2 Plug in the Sling Adapter to a free USB port on your Hopper.
97
3 Log into dishonline.com on your computer, or download and install our free DISH Remote Access mobile app for your smartphone or tablet.
97
4 Enjoy watching your live TV and recordings from your DVR wherever you go!
97
Tips
98
Questions
98
Receiver Customization
89
⢠Connecting the Hopper HD DVR
99
⢠Connecting the Joey Receiver(s)
99
⢠Connecting to Your Dish Antenna
99
⢠Connecting the Phone Line
99
⢠Connecting to Broadband Internet
99
⢠Using Troubleshooting Tools
99
Connecting the Hopper HD DVR
100
HDMI Connections
100
1 Connect an HDMI cable between the HDMI connection on the DISH receiver and HDTV set or HD monitor.
100
2 Turn on your Hopper HD DVR or Joey Receiver and the connected TV/monitor using the front panel buttons.
100
3 Confirm that you are getting a picture from the DISH receiver. Consult your HDTV userâs guide if you need to change your HDTV to display from the correct Digital Audio/Video input.
100
4 If you do not see a picture, see No Picture on TV Connected to Hopper on page 95.
100
5 Turn up the volume on your HDTV and confirm you have sound. If you donât have sound, your system may require you to connect stereo audio (red and white) RCA-type cables between the receiverâs analog audio outputs and your systemâs audio input...
100
YPbPr Connections (Hopper only)
101
1 Connect between the YPbPr component video connections on the Hopper HD DVR and the nearby TV using component (usually red/green/blue) video cables.
101
2 Connect audio (red and white) RCA-type cables between the Hopper Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
101
3 If you do not see a picture yet, change the resolution setting on the Hopper. Use the steps below and Setting Up to Display in HD on page 96.
101
4 Turn up the volume on your HDTV and confirm that you hear sound. Check the audio cable connections if you donât hear sound.
101
No Picture on TV Connected to Hopper
101
1 Connect the three RCA-type cable connections (yellow for video and red/white for audio) between the receiver outputs and the nearby TV.
101
2 Make sure that both the receiver and nearby TV are turned on (not in standby or power- saving mode).
101
3 Make sure the nearby TV is set to view the RCA-type audio/video inputs or source. Look on the back of your HDTV or consult your HDTV userâs guide for more information.
101
4 Change the receiverâs HDTV settings, as described on page 96.
101
5 Switch to the nearby TV to display from the HD inputs (HDMI or component video) that you selected in the previous sections. If you have a picture on the TV, you are finished.
101
6 Repeat steps 4 and 5 until the nearby TV displays a video image from Hopper.
101
Setting Up to Display in HD
102
1 Consult your HDTV userâs guide for the best HD-format resolution that the TV supports (typically, this is either 1080i/1080p or 720p).
102
2 Press the MENU button, select the Settings tile, then select Format TV, and then HDTV.
102
3 Select the TV Type that matches the high-definition resolution that your TV supports.
102
4 Also from this screen, you can select the Aspect Ratio option that matches your TV:
102
5 When you are finished, highlight and select the Save option.
102
6 If required, set up your HDTV to display in the best format. If you are connected using an HDMI cable, some HDTVs will automatically adjust the resolution setting to the receiver.
102
Connecting the Joey Receiver(s)
103
1 Connect the Home Video Network output on the back of the Hopper HD DVR to an existing wall cable outlet using a coaxial cable.
103
2 Connect the Joey Receiver(s) in other room(s) to existing wall cable outlet(s) using coaxial cable(s).
103
3 Connect the Joey Receiver(s) to an audio/video input of the remote TV in each room.
103
4 Turn on every Joey Receiver and remote TV connected to the in-home cabling system. If you have not already done so, you may need to pair a remote control to each Joey.
103
5 Follow the on-screen prompts or included instructions for linking each Joey Receiver to your Hopper HD DVR. (The Hopper is the host for DISH Whole-Home DVR services.)
103
6 Confirm that you see a picture from your Joey Receiver(s) on your remote TV(s).
103
Connecting to Your Dish Antenna
104
1 Before you can begin connecting your Hopper HD DVR to your dish antenna, you must first complete the preceding sections for connecting your TVs to the receiver.
104
2 Connect two RG-6 coaxial cables between the Satellite In 1 and Satellite In 2 ports on the receiverâs back panel to two available ports on either the switch, DISH Pro Plus Separator, or LNBF in your existing satellite system.
104
3 Peel off the blue stickers and affix them to the cables close to where they connect to the Satellite In 1 and Satellite In 2 connections on the back of the receiver. The stickers are inside the front cover of this guide.
104
4 On a paired remote control, press the MENU button, highlight and select the Settings tile, then Diagnostics, and then Point Dish to display the Point Dish screen on the nearby TV.
104
5 When directed to do so by DISH instructions, select Check Switch. Then select Test.
104
6 The receiver begins performing the Check Switch tests. See Point Dish and Check Switch on page 102. When it is finished, the Installation Summary screen is displayed.
104
7 Make sure the information on the Installation Summary screen identifies your system correctly, showing all transponders and satellites applicable to your system. (For example, to display nine days of guide data, you must receive either the 119°W o...
104
8 Select Close.
104
9 Select Close to exit the Point Dish screen. At this point, the receiver may walk you through a procedure to download software. If this prompt displays, follow the instructions and do not disturb the receiver until the nearby TV displays live TV fro...
104
Connecting the Phone Line
105
Phone Line Connection
105
Phone System Setup
106
1 Press Menu button, select the Settings tile, then Network Setup, and then Phone Line.
106
2 Select the Touch Phone or the Rotary Phone option under Phone Type.
106
3 Select either the No Prefix or the Prefix Code option under Outside Line.
106
4 If you selected No Prefix, then select Save.
106
5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact sequence used when dialing via an outside line. Use the on-screen number pad.
106
6 If you havenât already, now select the option to Save.
106
Connecting to Broadband Internet
106
Using Troubleshooting Tools
107
Running System Wizard
107
1 Press and hold the System Wizard (number 0) button on your remote control until the SAT mode light blinks.
107
2 When the SAT mode light goes out, release the System Wizard button.
107
Resetting Your Receiver
107
1 Press the red RESET button behind the door on the front panel of the receiver.
107
2 The receiverâs front-panel lights will blink and the receiver will restart.
107
Receiver Tests
107
1 Press the Menu button, select the Settings tile, then Network Setup, and then Tests. The Network Setup Tests screen contains various tests that a DISH Customer Service Representative may ask you to initiate for your receiver:
107
2 Select Close.
107
Point Dish and Check Switch
108
1 Press the Menu button, highlight and select the Settings tile on the Main Menu screen.
108
2 Highlight and select Diagnostics, and then Point Dish.
108
3 This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen indicates the signal strength. Green shows a good signal, yellow is a marginal signal, and red indicates the signal is not acceptable or i...
108
4 Do not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or DISH technician.
108
Connections and Setup
99
Remote Control Device Codes
121
⢠Troubleshooting Tables
109
⢠Remote Control Device Codes
109
Troubleshooting Tables
110
1 Review the section in this Guide that relates to the problem.
110
2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
110
3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on page 101.
110
4 Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs.
110
5 Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low warning on your TV screen, itâs time to change the batteries. See the instructions on page 13.
110
6 Make sure that your receiver is connected to an active telephone line or home network with broadband Internet access. See more information and instructions on page 100.
110
7 Check for anything that might be blocking the dish antennaâs view of the sky, such as tree branches or accumulated snow.
110
8 For more information, call the DISH Customer Service Center at 1-800-333-DISH (3474), or visit the www.dish.com website, or www.mydish.com/support online for technical support information.
110
Message Numbers
111
Changing Channels
113
Remote Control
113
Program Guide or the Browse Banner
114
Watching a Program
115
Favorites Lists
116
Timers
116
Hearing a Program
118
Caller ID
118
Telephone for Voice/Data/FAX
118
Locks
119
Buying a Pay-Per-View Program
119
Menus
120
Reference
109
Appendix
123
⢠Limited Warranty
123
⢠Residential Customer Agreement
123
⢠FCC Compliance
123
Limited Warranty
124
What the Warranty Covers
124
What the Warranty Does Not Cover
124
Legal Limitations
124
If You Need Assistance
124
DISH Networkâs Exchange Programs
125
Advance Exchange Program
125
Post Receipt Exchange Program
125
Accessory Warranty
125
Residential Customer Agreement
126
Phone: 800-333-DISH (3474)
126
Email:
[email protected]
126
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
126
P.O. BOX 9033
126
LITTLETON, CO 80160
126
Website: dish.com
126
FCC Compliance
134
Telephone Communication
134
Compliance Information Statement
134
Signal Strength Present at the Television
134
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