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122
Residential Customer Agreement
Appendix
Service, to receive any remaining credits or promotional pricing that you would have been eligible to receive had
your Services not been disconnected. Unless required by applicable law, deposits will not be held segregated from
other funds and will not earn or accrue interest. Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections
. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’
fees and court costs. If you believe you have been billed in error or you would like to make any other requests for a
billing statement credit, you must contact our customer service center by telephone or in writing within twenty (20)
days after the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute
will constitute your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement
before the next billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be
made directly by you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to
provide Services for which payment is made by you to a third party or payment is made by a third party on your
behalf.
G. Billing Agent Payments
. Different or other payment and billing terms, conditions, options and fees may apply
when billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees
. Depending on your specific Package Plan Agreement, you may incur fees for
disconnecting your service before the expiration of a commitment period or downgrading your programming below
any applicable minimum programming requirement during a commitment period (each an “Early Termination Fee”).
Please reference your Package Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services
. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan
Agreement.
B. Cancellation Policies
. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain
Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services
prior to the expiration of an applicable optional or mandatory term commitment period, certain early termination or
cancellation fees may apply.
C. Disconnection of Services
. In addition to all other rights that DISH Network may have to disconnect your
Services, DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we
receive confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you
otherwise violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you
transfer, encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential
move into an area within which you can permissibly continue to receive such Services); (v) you assign or attempt to
assign any of your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement;
(vi) you are receiving Services through a third-party billing agent and become ineligible to receive applicable
services provided by such third-party billing agent; or (vii) you commence any act or filing of bankruptcy or
bankruptcy proceedings are commenced against you.
D. No Credits
. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding
balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges
for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in
connection with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel
prior to any applicable expiration of that promotion, you are not entitled to any refund or credit for the unused
portions of such discounted price. If you received a discounted price in exchange for your agreement to pay for your
Services on a multi-month basis, and you cancel your Services prior to the expiration of your multi-month
subscription, you are not entitled to any refund or credit for the unused portions of your multi-month subscription.
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