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Appendix
121
Residential Customer Agreement
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. DISH Network does not have any control over such websites and information, and we
do not make any representations, warranties or guarantees as to the availability or content of such websites and
information, including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such websites or information; or (ii) whether using the
software contained in such receivers may result in accessing unintended, inappropriate or objectionable content.
We may change, limit, suspend, disable and/or remove your ability to access the Internet using your receiver at any
time without notice. We may also limit or restrict the websites and information that you may access on the Internet
using your receiver at any time without notice.
H. Private Home Viewing Only
. DISH Network provides Services to you solely for viewing, use and enjoyment in
your private home. You agree that no Services provided to you will be viewed in areas open to the public,
commercial establishments or other residential locations. Services may not be rebroadcast or performed, and
admission may not be charged for listening to or viewing any Services. If your Services are viewed in an area open
to the public, a commerical establishment or another residential location, we may disconnect your Services and, in
addition to all other applicable fees, you must pay us the difference between the price actually paid for Services and
the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such
other location.
I. Changes in Services Offered
. We may add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, as well as the prices and fees related to such
programming, programming packages and Services, at any time, including without limitation, during any term
commitment period to which you have agreed. If a change affects you, we will notify you of such change and its
effective date. In the event that we delete, rearrange or change any programming, programming packages or other
Services, we have no obligation to replace or supplement such programming, programming packages or other
Services. You are not entitled to any refund because of a deletion, rearrangement or change of any programming,
programming packages or other Services.
J. Promotional Offers and Items
. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such
third party is wholly responsible for fulfilling such promotional offer or providing such promotional item, and DISH
Network is not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH
Network’s prior authorization, approval, permission or knowledge.
2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments
. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any,
that are now or may in the future be assessed in connection with any Services you receive from us, and any other
charges due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on
satellite providers for transmission of programming in some states may apply. Unless you prepay for a multi-month
subscription to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will
bill you monthly in advance for most Services and in arrears for other Services such as pay-per-view ordered by you
or anyone who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-
month subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-
month subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the
due date on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such
as pay-per-view, ordered by you or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies
. Your bills will show the total amount due, the payment due date, payments, credits, purchases
and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay
program, by calling a DISH Network customer service representative, or by any other means that we designate.
Partial payments will be applied first to the oldest outstanding bill. You must make your payment regardless of
whether you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders
marked with a designation such as “payment in full,” we can accept them without waiving any of our rights, including
without limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of
such payment. DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in
Exhibit 1) is not interest, a credit service charge or a finance charge. Certain fees and charges may apply in certain
circumstances to your payment for the Services, including without limitation, those expressly set forth in Exhibit 1
attached hereto and incorporated herein by reference.
C. AutoPay and Paperless Billing
. If you accept a promotion that requires you to sign up for and maintain AutoPay
and/or Paperless Billing and later discontinue AutoPay and/or Paperless Billing, then you may no longer be eligible
for that promotion and you may lose the promotional price.
D. Alterations to Payment Terms
. If you paid for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before
you receive them and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,
all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to
any Services and your account is past due for any amount, we may convert your multi-month subscription to a
monthly subscription, and we will first apply the amount you paid for your multi-month subscription to any past due
amounts and then to any obligations you incur in the future.
E. Restarting your Services
. If you do not pay your bill in full by its due date, or you at any time otherwise fail,
neglect or refuse to make timely payment for your Services, we may disconnect your Services, and in such event
we will be wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are
disconnected for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay,
before we reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service
charges, and all outstanding balances accrued through the date of such disconnection. If your Services are
disconnected for non-payment or any other reason, you will no longer be eligible, even if you pay to restart your
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