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Troubleshooting
English 59
Samsung Smart Home
Symptom Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Dryer app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my dryer.
• You must log into your Samsung account to use the app.
• Use the Samsung Smart Home app to connect and register
the dryer with your home network access point (AP).
• Make sure that your router is operating normally.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my dryer.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
dryer but does not
run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
FlexDry_DM9600M-DC68-03381H-03_EN.indd 59 2017-06-01 3:27:52
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