User Manual Samsung UA43RU7100WXXY 43 Inch Series 7 RU7100 4K UHD HDR Smart LED TV

• User Manual - (English)
• UA43RU7100WXXY - Samsung - Product Manual - (English)

Table of contents

• Quick Guides
• Remote Control and Peripherals
• Troubleshooting

Quick Guides

Connecting the Samsung Smart Remote to the TV

Connect the Samsung Smart Remote to your TV to operate the TV.

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

NOTE:

• The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
• The Samsung Smart Remote may not be supported depending on the model or geographical area.

Using Smart Hub

Connect to Smart Hub for apps, games, movies, and more.

Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.

When you press the button on your remote control, you can use the following functions and features

1. Notification

You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.

2. Settings

When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.

3. Source

You can select an external device connected to the TV.

4. Search

You can search for channels, programs, movie titles, and apps from Smart Hub.

To use this feature, the TV must be connected to the Internet.

5. APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

To use this feature, the TV must be connected to the Internet.

6. Ambient Mode

You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.

To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV, press the button.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

NOTE:

• If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
• Because this function is specific to QLED and SERIF TVs, it may not be supported depending on the model.

7. Universal Guide

Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.

NOTE:

• Images may look blurry depending on the service provider's circumstances.
• This function may not be supported depending on the model or geographical area.

Art

When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.

NOTE: This function is supported only in THE FRAME model.

Using the Ambient Mode

Learn about the functions available in Ambient Mode that are specific to the QLED and SERIF TVs.

> Ambient Mode

You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.

NOTE: Because this function is specific to QLED and SERIF TVs, it may not be supported depending on the model.

Entering Ambient Mode

To enter Ambient Mode from the TV viewing screen, press the button, or select > Ambient Mode.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

Ambient Mode browser screen

NOTE: The image on your TV may differ from the image above depending on the model and geographical area.

When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.

1. Function and content preview

When you select a category at the bottom of the screen, a preview of available functions and content appears here.

To view detailed information about a content item, move the focus to it, and then press the up directional button.

2. Ambient Settings

You can configure the following Ambient Mode settings:

Auto Brightness

Changes the auto brightness setting for Ambient Mode.

NOTE: When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level.

Sleep After

Sets the time when the Ambient Mode screen turns off automatically.

NOTE: If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode, press the button on the remote control.

Reset All Photos

Resets the photos imported from your mobile device or Samsung Cloud.

3. TV

You can enter the TV viewing screen.

4. Selecting a content category

You can select your preferred content and background for the Ambient Mode screen.

Special Edition

Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.

Décor

Allows you to select content with a sensible and beautiful design.

My Album

Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.

NOTE: To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.

Info

Allows you to select essential real-time information such as weather, temperature, time, and news.

NOTE: This function may not be supported depending on the geographical area

Artwork

Allows you to select content such as world famous photos and artwork.

Background Theme

Allows you to select a background theme provided by Samsung.

NOTE:

• Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
• You can set a background theme you created as a background of a content item. To set a background theme as the background of a content item, press the down directional button while watching the Ambient Mode screen.

5. About Ambient Mode

You can view information about Ambient Mode.

Applying effects to the content

When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content:

NOTE: Available functions may not be supported depending on the content.

Backgrounds

Changes the background of the content.

NOTE:

• This function may not be supported depending on the content.
• You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.

Shadow Effects

Applies a shadow effect that you select to the content.

Brightness

Adjusts the brightness of the content.

Saturation

Adjusts the saturation of the content.

Color Tone

Adjusts the colors of the content.

Red Tone / Green Tone / Blue Tone

Adjusts the red, green, blue contrast.

View detailed information about the content

When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.

Entering the TV viewing screen from Ambient Mode

To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode browser screen.

NOTE: If you press the button when the TV is turned off, the TV viewing screen appears.

Using Bixby

Speak into the microphone on your Samsung Smart Remote to control your TV.

NOTE:

• Bixby is available only when the TV is connected to the Internet.
• To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
• Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
• Bixby may not be supported depending on the model or geographical area.

Starting Bixby with voice

You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. (> Explore Now > Settings > Voice Wake-up)

Starting Bixby using buttons on the Samsung Smart Remote

You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.

To view the Bixby guide, press the button once:

When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.

Learning about the Explore Bixby Screen

1. My Profile

Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.

NOTE: If you are signed out of your Samsung account, select My Profile to sign in.

2. Settings

You can change the settings for using Bixby.

NOTE: These functions may not be supported depending on the model or geographical area.

Language

You can change Bixby's language.

NOTE:

• The languages of the TV and other apps will not change.
• Bixby only supports some languages.

Voice response

You can change or turn off Bixby's voice.

NOTE: This function may not be supported depending on the language selected for Bixby.

Voice Wake-up

You can configure this function to make Bixby respond to your voice.

Privacy

You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.

3. Recommended commands

Displays recommended commands you can use to control the TV with Bixby given the current context.

4. All Services

You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.

5. View Tutorial

The popup window on using Bixby appears.

Read Before Using Bixby

• The supported voice interaction languages and features may differ depending on the geographical area.
• If the language set differs from the language of your country, some features are not available.
• Bixby is available only when the TV is connected to the Internet.
• Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
• The existing functional specifications may be changed if Bixby is updated.
• Bixby is available only on TVs that support it and come with remote controls that have a microphone.
• Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
• Searched results may not provide complete results.
• You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
• To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( > Settings > General > Reset).
• To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data.
• To use the Bixby function, you must:

– Agree to Smart Hub's Terms of Use

– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.

– Consent to the collection and use of personal information for the voice interaction-based service.

Provisions for using Bixby

• The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise).
• The optimal volume for voice commands is between 75 dB and 80 dB.

Updating the TV’s Software

View your TV's software version and update it if necessary.

WARNING: DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.

> Settings > Support > Software Update

Updating through the Internet Settings

> Support > Software Update > Update Now

NOTE: Updating from the Internet requires an active Internet connection.

Updating through a USB device

> Settings > Support > Software Update > Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.

NOTE: To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

Updating the TV automatically

> Settings > Support > Software Update > Auto Update

If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.

NOTE:

• This function may take a longer time if another network function is running concurrently.
• This function requires an Internet connection.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

> Settings > Support > Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.

NOTE:

• You can also start this function by pressing and holding the button for 5 or more seconds.
• This function requires an Internet connection.

Finding the contact information for service

> Settings > Support > About This TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

NOTE:

• You can also view information by scanning the QR code of your TV.
• You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.

Requesting service

> Settings > Support > Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, move the focus to Next, and then press the Select button. Select Request Now or Schedule Appointment > Request > Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.

NOTE:

• You must agree to the terms and conditions for the service request.
• This function may not be supported depending on the geographical area.
• This function requires an Internet connection.

Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.

About the Samsung Smart Remote (QLED and SERIF TVs)

Learn about the buttons on the Samsung Smart Remote that comes with the QLED and SERIF TVs.

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.

(Color / Number button)

Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.

Use these colored buttons to access additional options that are specific to the feature in use.

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.

NOTE: If the Color Button appears with a number strip on the screen, select the Color Button and then select a specific color by using the directional pad (up/down/left/right). Use this to access additional options that are specific to the feature in use.

(Ambient Mode)

In TV mode, press the button to enter Ambient Mode.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

1. Directional pad (up/ down/left/right)

Moves the focus.

2. Select

Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub)

Press to return to the Home Screen.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.

VOL (Volume)

Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel)

Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.

3. (Launch app button) Launch the app indicated by the button.

NOTE:

• Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
• The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
• The Samsung Smart Remote may not be supported depending on the model or geographical area.

About the Samsung Smart Remote (UHD TV)

Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.

(Number button)

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.

Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.

(Color button)

When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.

1. Directional pad (up/ down/left/right)

Moves the focus.

2. Select

Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub)

Press to return to the Home Screen.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.

VOL (Volume)

Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel)

Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly change the channel.

3. (Launch app button)

Launch the app indicated by the button.

NOTE:

• Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
• The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
• The Samsung Smart Remote may not be supported depending on the model or geographical area.
• To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you must configure universal remote control for the device.
• To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable.

About the Samsung Smart Remote (THE FRAME)

Learn about the buttons on the Samsung Smart Remote that comes with the THE FRAME.

(Power)

When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV. Press and hold to turn off the TV completely.

NOTE: When the TV turns off and on again, display the last used mode.

(Bixby)

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.

(Number button)

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.

Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.

(Color button)

When pressed, colored buttons appear on the screen. Use these colored buttons to access additional options that are specific to the feature in use.

NOTE: To immediately set Color & Brightness while enjoying Art mode, press the button.

1. Directional pad (up/ down/left/right)

Moves the focus.

2. Select

Selects or runs a focused item. When pressed while you are watching content, detailed program information appears.

(Return)

Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears.

(Smart Hub)

Press to return to the Home Screen.

Press in Art mode to switch to TV mode.

(Play/pause)

When pressed, the playback controls appear. Using these controls, you can control the media content that is playing.

VOL (Volume)

Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.

CH (Channel)

Move the button up or down to change the channel. To see the Guide screen, press the button.

Press and hold the button up or down to quickly change the channel.

3. (Launch app button)

Launch the app indicated by the button.

NOTE:

• Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
• The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area. '
• The Samsung Smart Remote may not be supported depending on the model or geographical area.
• To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you must configure universal remote control for the device.
• To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable.

Connecting to the Samsung Smart Remote

Pair the TV with the Samsung Smart Remote.

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

NOTE:

• The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
• The Samsung Smart Remote may not be supported depending on the model or geographical area.

Controlling External Devices with a Samsung Remote Control - Using the Universal Remote

Control the TV and connected external devices with a Samsung remote control.

> Source > Universal Remote

You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

NOTE:

• This function may not be supported depending on the model or geographical area.
• You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control without any additional setup.
• Specific external devices connected to the TV may not support the universal remote feature.
• Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be transmitted improperly.
• The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).
• If you have difficulty controlling external devices with the Universal Remote, try adjusting the positions of the external devices.
• This function may not operate properly depending on the TV installation environment and the features of external devices.

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.

Connecting an external device through Anynet+ and using their menus

> Settings > General > External Device Manager > Anynet+ (HDMI-CEC)

1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.

The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.

NOTE: The connecting process can take up to 2 minutes to complete.

Read before connecting an Anynet+ (HDMI-CEC) device

• Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC).
• You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC.
• Anynet+ cannot be used to control external devices that do not support HDMI-CEC. " The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMICEC)-enabled device again.
• Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in standby mode or turned on.
• Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters. Anynet+ (HDMI-CEC) can control only one home theater system.
• To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1 home theater system directly to the external device's digital audio output connector.
• If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only with the universal remote control.

Controlling the TV with a Keyboard, Mouse, or Gamepad

Connecting a keyboard, mouse or gamepad to make it easier to control the TV.

> Settings > General > External Device Manager > Input Device Manager

You can connect a keyboard, mouse or gamepad to make it easier to control the TV.

Connecting a USB keyboard, mouse, or gamepad

Plug the keyboard, mouse or gamepad cable into the USB port.

NOTE:

• If you connect a mouse, it is available only in the Internet app and Remote Access function.
• XInput USB gamepads are supported.

Connecting a Bluetooth keyboard, mouse, or gamepad

> Settings > General > External Device Manager > Input Device Manager > Bluetooth Device List

NOTE:

• This function may not be supported depending on the model or geographical area.
• If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available devices again.
• If you connect a mouse, it is available only in the Internet app.

Using the keyboard and mouse

Button	Description
Directional keys	Moves the focus
Windows key	Displays the TV settings
Enter key	Selects or runs a focused item
ESC key	Returns to the previous screen
F1 / F2 / F3 / F4 key	Color buttons ―
F5 key	Displays the Home Screen
F6 key	Displays the Source screen
F7 key	Displays the Channel List
F8 key	Mutes the sound
F9 / F10 key	Adjusts the volume
F11 / F12 key	Changes the channel
Page Up / Page Down	Scrolls a web page displayed by the Internet app
Left-click	Available only in the Internet app. You can click a menu or link to start a function as you do on a PC.
Right-click	Available only in the Internet app. You can use the following functions: NOTE: The options displayed in the menu may differ depending on the selected item. Open Open Link in New Tab Enable Scroll Mode

NOTE: The key operations may differ on some apps.

Setting up the input devices

> Settings > General > External Device Manager > Input Device Manager

Keyboard Settings

You can set up the keyboard with the Keyboard Language and Keyboard Type functions.

Mouse Settings

You can set up the mouse with the Primary Button and Pointer Speed functions.

Entering Text using the On-Screen Virtual Keyboard

Use the virtual keyboard to enter text on your TV

NOTE: The image on your TV may differ from the image above depending on the model and geographical area.

1. Recommended text

When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.

2. Options

Select on the virtual keyboard screen. The following options are available:

The options available may differ depending on the function running currently.

• Recommended text
• Reset Recommended Text Memory
• Predict Next Character (when using direction buttons)
• Language

3. Predict Next Character

Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.

Entering Text using the remote control's microphone and the on-screen virtual keyboard

When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.

NOTE:

• Entering text with your voice may not be supported for some functions.
• This function may not be supported depending on the model or geographical area

Troubleshooting

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

> Settings > Support > Self Diagnosis > Start Picture Test

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

NOTE:

• If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance.
• If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
• If the problem persists, check the signal strength.

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

> Settings > Support > Self Diagnosis > Start Sound Test

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

Channel and Broadcast Issues

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.

External Device Connectivity Issues

When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.

Network Issues

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

> Settings > Support > Self Diagnosis > Start Smart Hub Connection Test

If the TV has trouble with network connection or TV services, check the Smart Hub connection status.

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

Remote Control Issues

When the remote control isn't working, these steps may help resolve the problem.

Recording Issues

When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.

NOTE: This function may not be supported depending on the model or geographical area.

Apps

When apps aren't working, these steps may help resolve the problem.

Media Files

When files don't play, this may help resolve the problem.

Voice Recognition Issues

When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.

Other issues

Use these procedures to resolve other issues that may occur in relation to the product.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

> Settings > Support > Self Diagnosis

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

• Start Picture Test
• Start Sound Test
• Signal Information
• TV Device Manager
• Start Smart Hub Connection Test
• Reset Smart Hub

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

> Settings > Support > Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.

NOTE:

• You can also start this function by pressing and holding the button for 5 or more seconds.
• This function requires an Internet connection.

Finding the contact information for service

> Settings > Support > About This TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

NOTE:

• You can also view information by scanning the QR code of your TV.
• You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.

Requesting service

> Settings > Support > Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, move the focus to Next, and then press the Select button. Select Request Now or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.

NOTE:

• You must agree to the terms and conditions for the service request.
• This function may not be supported depending on the geographical area.
• This function requires an Internet connection.