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19
Warranty
Terms & Policy
Etekcity will replace any product found to be defective due to
manufacturer flaws based on eligibility; refunds are available within
the first 30 days of purchase. Refunds are only available to the
original purchaser of the product. This warranty extends only to
personal use and does not extend to any product that has been used
for commercial, rental, or any other use in which the product is not
intended for. There are no warranties other than the warranties
expressly set forth with each product.
This warranty is non-transferrable. Etekcity is not responsible in any
way for any damages, losses or inconveniences caused by equipment
failure or by user negligence, abuse, or use noncompliant with the
user manual or any additional safety, use, or warnings included in the
product packaging and manual.
This warranty does not apply to the following:
• Damage due to abuse, accident, alteration, misuse, tampering or
vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
Etekcity and its subsidiaries assume no liability for damage caused
by the use of the product other than for its intended use or as
instructed in the user manual. Some states do not allow this exclusion
or limitation of incidental or consequential losses so the foregoing
disclaimer may not apply to you. This warranty gives you specific legal
rights and you may also have other rights which may vary from state
to state.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING
THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Additional 1-Year Warranty
You can extend your one-year warranty by an additional year. Log
onto www.etekcity.com/warranty and enter your order number (i.e.
Amazon or Houzz) within the first 14 days of your purchase to register
your new product for the extended warranty.
If you are unable to provide the order number for your product,
please type a short note in the order number field along with the date
you received your product.
Defective Products & Returns
Should your product prove defective within the specified warranty
period, please contact Customer Support via support@etekcity.com
with your invoice and order number. Once our customer service team
has approved your request, please return the unit with a copy of your
invoice and order number.
Product Name Wireless Shiatsu Neck
& Shoulder Massager
Model Number EM-SN8W
Default Warranty Period 1 year
For your own reference, we strongly recommend that you record
your Order Number and date of purchase.
Order Number:
Date of Purchase:
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