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18
Problem Cause Solution
Massager does not
respond to button
controls.
Massager is defective or has
malfunctioned.
Immediately discontinue use and contact Customer
Support (page 20).
Heat function
cannot be felt
during use.
Heat function level is too low.
Press ‘
’ once to use the high heat setting after
turning on the massager.
Clothes are too thick to feel the heating
function.
Remove clothing as needed in order to feel the effects
of the heating function.
Heat function no longer works. Contact Customer Support (page 20).
Pain or discomfort
while using the
massager.
Massager is positioned in an area where it
is not supposed to be used.
Immediately discontinue use. Please review the Safety
Information section on page 4 and the Common
Areas of Use section on page 11 on where to place the
massager on your body.
Too much pressure has been applied
while using the massager.
Stop using the massager and allow the affected area to
relax before resuming use.
The massager has overheated. Turn off and unplug the massager and allow it to cool
for one hour before resuming use.
Troubleshooting (cont.)
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