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17
Troubleshooting
Problem Cause Solution
Massager is not
turning on.
Massager is not charged. Connect massager to a powered electrical outlet using
the included adapters. Allow the massager to charge
until the LED indicator is solid blue.
Adapter is not properly connected. Make sure the connected adapter is properly connected
to the massager (see Operation section on page 9).
Electrical outlet may not be working
properly.
Plug the connected adapter into another outlet.
Massager is not
charging.
Adapter is not properly connected. Make sure the connected adapter is properly connected
to the massager.
Adapter is not plugged in. Plug the connected adapter into another outlet.
Adapter is damaged or malfunctioning. Immediately discontinue use and unplug the connected
adapter. Contact Customer Support (page 20).
Massager
automatically turns
off during use.
Massager has been turned on for 15 min-
utes and has automatically turned off.
If desired, turn on the massager to continue use. DO
NOT use the massager for 30 consecutive minutes.
The massager has overheated. Turn off and unplug the massager and allow it to cool
for one hour before resuming use.
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