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Questions or Concerns? support@etekcity.com • (855) 686-3835
Wireless
Shiatsu Neck &
Shoulder Massager
Model No.: EM-SN8W
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Thank You.
Thank you for purchasing the Wireless Shiatsu Neck
& Shoulder Massager by Etekcity. We are dedicated
to providing our customers with quality products
for building a better living. Should you have any
questions or concerns about using your new product,
feel free to reach out to our helpful customer support
team at support@etekcity.com. For more contact
information please refer to page 20. We hope you
enjoy your new product!
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Package Contents
Table of Contents
Specifications
AC/DC Adapter Input: 100–240V 50/60Hz
Output: 12V / 2.5A
Rated Power 24W
Default Operation Time 15 minutes
Battery 18650 Li-ion Battery
Battery Operation Time 2~3 hours
Battery Charge Time 5 hours
Storage Conditions -4°~122°F (-20°~50°C)
Weight 3.8 lb (1.8 kg)
Dimensions (LxWxH) 25.5 x 18.8 x 5.5 in.
(647.7 x 477.5 x 139.7 mm)
Safety Information
Function Diagram
Charging the Massager
· LED Indicator Status
Operation
· Button Controls
Common Areas of Use
Exterior Strap Adjustment
Interior Strap Adjustment
Tips for a Better Massage
Maintenance & Storage
Troubleshooting
Warranty
Customer Support
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1 x EM-SN8W Wireless Shiatsu
Neck & Shoulder Massager
1 x Wall adapter
1 x Car adapter
1 x Carrying bag
1 x User manual
NOTE: The car adapter is only compatible with 12V DC
cigarette lighter receptacles and ports.
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Safety Information
WARNING
To reduce the risk of electric shock, burns, fire, or
serious injury:
• DO NOT leave the device unattended when
plugged in. Always unplug this massager from
the electrical outlet immediately after use and
before cleaning.
• The car adapter is only compatible with 12V DC
cigarette lighter receptacles and ports.
• DO NOT use this device while bathing or
showering.
• DO NOT place or store this massager where it
can fall or be pulled into a tub or sink.
• DO NOT place, drop, or submerge in water
or other liquids. Care should be taken so that
liquids do not spill into the massager.
• DO NOT reach for a connected unit that has
fallen into water. Unplug it immediately.
• Always keep this massager dry. Do not operate
or store in wet or moist environments.
CAUTION
To reduce the risk of electric shock, burns, fire or
injury:
• Disconnect the massager by turning off all
controls and removing the plug from the outlet.
• DO NOT carry this product by its power cord or
use the cord as a handle.
• DO NOT operate this massager under blankets
or pillows. Excessive heating can occur and
cause fires, electric shock, or injury to persons.
• DO NOT store or use the massager under direct
sunlight or in high-temperature environments.
• DO NOT operate this massager where aerosol
(spray) products are being used or where oxygen
is being administered.
• DO NOT use this massager on the head, elbows,
knees, chest, or other body parts that the
massager does not fit. Only use this device as
instructed in this user manual (see Common
Areas of Use on page 11).
IMPORTANT: Please read and comply with all of the instructions and warnings provided in this manual
before using the product. Failure to comply with the instructions and warnings provided herein may result in
inaccurate results and/or damage to the product itself.
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• Stop using the massager immediately if you
experience any extreme pain or discomfort.
• This device is not intended to replace
medical treatment. Consult your primary care
physician before using the massager if you: are
pregnant or recently gave birth; have a heart
condition or a pacemaker; suffer from diabetes
or other sensory impairment, phlebitis and/or
thrombosis, joint dysfunction, inflammation or
injuries, weak bones, or osteoporosis; have a
high fever; have an abnormal or curved back;
are at an increased risk of developing blood
clots; have pins/screws/other medical devices
planted in your body; are being treated for a
medical condition or physical injury; or are under
a doctor’s care.
• DO NOT let children use the massager. Keep this
device out of reach from children when not in
use.
• DO NOT drop or insert any object into any
opening.
• This device has a heated surface. Persons who
are sensitive to heat must be careful when
using this massager. Do not use the massager
on sensitive skin areas or in areas of poor
circulation.
• This massager has an overheat protection
function. If the massager overheats, it will
automatically turn off. Allow it to cool down for
at least one hour before resuming use.
• Only power the massager using the specified
voltage corresponding to the device. This
massager is only to be used with the included
power cord.
• DO NOT operate this device if it has a damaged
cord or plug, has been dropped or damaged, or
has been dropped into water.
• DO NOT operate the massager while you are
driving/operating automobiles, buses, campers,
or boats.
• DO NOT disassemble or attempt to repair the
device. This massager has no user-serviceable
parts. Incorrect repair can cause risk of electric
shock or injury to persons and will also void your
warranty.
DO NOT use the massager for
more than 30 consecutive minutes.
Function Diagram
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1. Massager
2. Massage Nodes
3. Arm Straps
4. Control Panel
5. Power Button
6. LED Indicator
7. Direction Button
8. Speed Button
9. Heat Button
10. Adapter Port
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2
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11. Exterior Straps
12. Interior Straps
13. Wall Adapter
14. Car Adapter
FrontBack
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Charging the Massager
Please note that it is recommended to charge the
massager after taking it out of the package, before
first use.
1. Connect the massager to an adapter. [Figure 1.1]
2. Plug the connected adapter into a powered
electrical outlet. The LED indicator will flash to
indicate that the massager is charging.
[Figure 1.2]
3. Once charging is complete, the LED indicator will
shine solid blue.
Figure 1.1
Figure 1.2
NOTE:
• It takes 5 hours to fully charge the battery
when it is completely drained.
• The massager will last for 2–3 hours
depending on the heat level and massage
speed that is selected.
• The massager can be used while it is
charging.
The adapter will snap together.
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Status Indication
All four LEDs illuminated means the battery is fully charged.
Three LEDs illuminated means the battery remains at 3/4 charge.
Two LEDs illuminated means the battery remains at 1/2 charge.
One LED illuminated means the battery remains at 1/4 charge.
All four LEDs flashing means the battery is being charged.
LED Indicator Status
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Operation
1. Position the massager on the desired area. If
necessary, put your arms through the arm straps
to gently apply pressure with the massager onto
your body. (See the Common Areas of Use
section on page 11.)
2. Press ‘ ’ to turn on the massager.
Quick Start
NOTE:
• Please note that the massager will automatically
turn off after 15 minutes. If you want to keep
using the massager, simply press ‘ ’ to turn it
back on.
• DO NOT use the massager for more than 30
consecutive minutes.
• DO NOT use the massager while driving/
operating automobiles, buses, campers, or boats.
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Button Controls
Button Action Function
Press once. Turns on the massager.
Press a second time. Turns off the massager.
Press once. Changes the direction of the massage nodes.
NOTE: The massage nodes will automatically change direction every
minute.
Press once.
Sets the massage nodes to high speed.
Press a second time.
Sets the massage nodes to low speed.
Press a third time. Sets the massage nodes to medium speed.
NOTE: The default speed of the nodes is medium speed when the
massager is initially turned on.
Press once. Sets the massager to the high heat setting.
Press a second time. Turns off the heating function.
Press a third time. Turns heat function back on to the low heat setting.
NOTE: The default heat setting is low heat when the massager is initially
turned on.
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Common Areas of Use
The massager can be used on, but is not limited to, the following areas [Figures 2.1–2.7]:
Neck
Figure 2.1 Figure 2.2 Figure 2.3 Figure 2.4
Upper Back
and Shoulders
Lower Back Arms
NOTE: DO NOT use this massager on the head, elbows, knees,
chest, or other body parts that the massager does not fit.
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NOTE: DO NOT use this massager on the head,
elbows, knees, chest, or other body parts that the
massager does not fit.
Figure 2.5
Figure 2.6
Figure 2.7
Thighs
Feet and Claves
Hips
Common Areas of Use (cont.)
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Exterior Strap Adjustment
Neck and Shoulders
1. Unfasten the exterior straps on
the arm straps. [Figure 3.1]
2. Position the massager onto your
neck and shoulders. [Figure 3.2]
3. Grab the exterior straps, bring
them behind your back, and
connect them. [Figures 3.3]
Lower Back
1. Unfasten the exterior straps.
[Figure 3.4]
2. Pull the arm straps around your
waist to position the massager
on your lower back. [Figure 3.5]
3. Fasten the arm straps by placing
the right strap over the left
strap, then gently pressing down
on the right strap. [Figure 3.6]
Figure 3.1
Figure 3.4 Figure 3.5 Figure 3.6
Figure 3.2
Figure 3.3
NOTE: These adjustment methods are optional.
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Interior Strap Adjustment
- or -
Figure 4.1
Figure 4.3
Figure 4.2
Figure 4.4
NOTE: These adjustment methods are optional.
Adjusting the interior strap higher or lower will allow you to have better leverage when applying pressure
while using the arm straps. [Figures 4.1–4.4]
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Tips for a Better Massage
• For a deeper massage, gently pull on the arm
straps while the massager is operating.
[Figure 5.1]
• If necessary, adjust the interior straps so that the
arm straps fit better on your body.
• Use the exterior straps to secure the massager to
better fit your body. [Figures 5.2]
• For a tighter fit, the arm straps can also be
connected directly to each other. [Figures 5.3]
• Keep hair away from the massage nodes during
operation (e.g., tying up hair before use).
• DO NOT use this massager on the head, elbows,
knees, chest, or other body parts that the
massager does not fit. Only use this device as
instructed in this user manual (see Common
Areas of Use on page 11).
• DO NOT place too much tension (e.g., your full
body weight) on the massager. Doing so may
result in discomfort, pain, or even injury.
Figure 5.1
Figure 5.2 Figure 5.3
Stop using the massager immediately if you
experience any extreme pain or discomfort.
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Maintenance & Storage
• Always turn off and unplug the massager before
cleaning.
• When cleaning the massager, use a dry or damp
cloth to wipe it down. [Figure 6.1]
• Store the massager in a cool, dry place.
• DO NOT use water, wet cloths, or cleaning
detergents to clean the massager.
[Figures 6.2 & 6.3]
• DO NOT place the massager inside washing
machines or dryers. [Figure 6.4]
• DO NOT store the massager inside bathrooms or
high-humidity environments.
• DO NOT store the massager near fireplaces,
heaters, stoves, furnaces, or high-temperature
environments.
Figure 6.1
Figure 6.3 Figure 6.4
Figure 6.2
DO NOT use
wet cloths.
DO NOT put in
washing
machines.
DO NOT use
cleaning
detergents.
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Troubleshooting
Problem Cause Solution
Massager is not
turning on.
Massager is not charged. Connect massager to a powered electrical outlet using
the included adapters. Allow the massager to charge
until the LED indicator is solid blue.
Adapter is not properly connected. Make sure the connected adapter is properly connected
to the massager (see Operation section on page 9).
Electrical outlet may not be working
properly.
Plug the connected adapter into another outlet.
Massager is not
charging.
Adapter is not properly connected. Make sure the connected adapter is properly connected
to the massager.
Adapter is not plugged in. Plug the connected adapter into another outlet.
Adapter is damaged or malfunctioning. Immediately discontinue use and unplug the connected
adapter. Contact Customer Support (page 20).
Massager
automatically turns
off during use.
Massager has been turned on for 15 min-
utes and has automatically turned off.
If desired, turn on the massager to continue use. DO
NOT use the massager for 30 consecutive minutes.
The massager has overheated. Turn off and unplug the massager and allow it to cool
for one hour before resuming use.
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Problem Cause Solution
Massager does not
respond to button
controls.
Massager is defective or has
malfunctioned.
Immediately discontinue use and contact Customer
Support (page 20).
Heat function
cannot be felt
during use.
Heat function level is too low.
Press ‘
’ once to use the high heat setting after
turning on the massager.
Clothes are too thick to feel the heating
function.
Remove clothing as needed in order to feel the effects
of the heating function.
Heat function no longer works. Contact Customer Support (page 20).
Pain or discomfort
while using the
massager.
Massager is positioned in an area where it
is not supposed to be used.
Immediately discontinue use. Please review the Safety
Information section on page 4 and the Common
Areas of Use section on page 11 on where to place the
massager on your body.
Too much pressure has been applied
while using the massager.
Stop using the massager and allow the affected area to
relax before resuming use.
The massager has overheated. Turn off and unplug the massager and allow it to cool
for one hour before resuming use.
Troubleshooting (cont.)
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Warranty
Terms & Policy
Etekcity will replace any product found to be defective due to
manufacturer flaws based on eligibility; refunds are available within
the first 30 days of purchase. Refunds are only available to the
original purchaser of the product. This warranty extends only to
personal use and does not extend to any product that has been used
for commercial, rental, or any other use in which the product is not
intended for. There are no warranties other than the warranties
expressly set forth with each product.
This warranty is non-transferrable. Etekcity is not responsible in any
way for any damages, losses or inconveniences caused by equipment
failure or by user negligence, abuse, or use noncompliant with the
user manual or any additional safety, use, or warnings included in the
product packaging and manual.
This warranty does not apply to the following:
• Damage due to abuse, accident, alteration, misuse, tampering or
vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
Etekcity and its subsidiaries assume no liability for damage caused
by the use of the product other than for its intended use or as
instructed in the user manual. Some states do not allow this exclusion
or limitation of incidental or consequential losses so the foregoing
disclaimer may not apply to you. This warranty gives you specific legal
rights and you may also have other rights which may vary from state
to state.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING
THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Additional 1-Year Warranty
You can extend your one-year warranty by an additional year. Log
onto www.etekcity.com/warranty and enter your order number (i.e.
Amazon or Houzz) within the first 14 days of your purchase to register
your new product for the extended warranty.
If you are unable to provide the order number for your product,
please type a short note in the order number field along with the date
you received your product.
Defective Products & Returns
Should your product prove defective within the specified warranty
period, please contact Customer Support via support@etekcity.com
with your invoice and order number. Once our customer service team
has approved your request, please return the unit with a copy of your
invoice and order number.
Product Name Wireless Shiatsu Neck
& Shoulder Massager
Model Number EM-SN8W
Default Warranty Period 1 year
For your own reference, we strongly recommend that you record
your Order Number and date of purchase.
Order Number:
Date of Purchase:
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Customer Support
Should you encounter any issues or have any questions regarding your
new product, feel free to contact our helpful Customer Support Team.
Your satisfaction is our goal!
*Please have your order invoice and order number ready before contacting customer support.
Customer Support
Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
Email: support@etekcity.com
Local: (657) 500-1872
Toll Free: (855) 686-3835
Support Hours
Monday - Friday:
9:00 am - 5:00 pm PST
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