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Troubleshooting64
Troubleshooting
4
Application and PC Software
Symptoms Cause & Solution
Music Flow Player app
doesn’t work properly.
Does an error occur when accessing the app?
y
Make sure that your smart device is compatible with the app.
y
Make sure that the Music Flow Player app is the latest version.
y
Make sure that the speaker’s front LED turns from red to white.
Music Flow PC Software
doesn’t work properly.
Does the rewall on your PC set to enable?
y
Disable all your rewalls and try to connect again. Refer to your rewall’s
instruction or website.
Is the LAN cable connected to the wireless router and your PC properly?
y
Ensure that the speaker and your PC are correctly connected to the local area
network and can access the internet.
y
The wireless communication may be interrupted from household devices that
are using radio frequencies. Move the speaker and your PC away from them.
NOTES to use wireless
Symptoms Cause & Solution
This device may have
wireless interference.
y
Wireless may not operate normally in weak signal area.
y
Please install the device close enough to wireless subwoofer.
y
Do not install the device on metal furniture for optimum performance.
Bluetooth device may
malfunction or make
noise in the following
cases.
y
When any part of your body contact the transceiver of the Bluetooth device
or sound bar.
y
When there is an obstacle or wall or the device is installed in a secluded spot.
y
When there is a device (a wireless LAN, a medical equipment or a microwave)
using same frequency, make the distance between the products as far away
as possible each other.
y
When connecting the device to the Bluetooth device, make the distance
between the products as close as possible each other.
y
When the device gets too far from the Bluetooth device, the connection is
disconnected and also malfunction may occur.
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