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117
SYMPTOMS
SOLUTIONS
The
Program
Guide
shows
channels
I
don't
receive.
Cannot
receive
high-definition
chan-
nels.
Normal
picture
but
no
sound.
Picture
is
distorted.
Video
image
does
not
fill
the
TV
screen.
Available
channels
are
missing.
A
previously
available
channel
is
no
longer
available.
4:3
Aspect
ratio
cannot
be
selected.
-
Contact
your
service
provider
to
subscribe
to
all
available
channels.
-
Adjust
your
antenna
or
satellite
dish
to
receive
all
available
channels.
(see
section
3-4)
-
Use
the
Custom
Guide
feature
to
select
channels
that
you
receive.
(see
section
7-2)
-
Whenever
you
access
the
GUIDE,
make
sure
you
select
the
CUSTOM
guide
(see
section
7-2)
to
show
only
channels
not
HIDDEN
(see
section
8-8).
In
order
to
ensure
that
you
do
not
miss
any
new
channel
additions
or
special
programming,
when
entering
the
GUIDE,
it
will
default
to
ALL.
-
Make
sure
that
a
multi-sat
dish
is
used
to
receive
all
available
HD
satel-
lite
services
(see
section
3-4).
-
Make
sure
there
is
a
good
signal
strength
on
available
satellites
or
off-air
antenna
(see
section
8-7
or
press
the
SIGNAL
button
on
the
remote
control).
-
Check
volume
levels.
-
Make
sure
the
TV
or
Amp
is
not
muted.
-
Check
that
the
DIRECTV
HD
Receiver
is
connected
properly.
(see
section
3-7)
-
Make
sure
the
proper
format
is
selected.
(see
section
2-3)
-
Make
sure
the
proper
aspect
ratio
is
selected.
(see
section
2-4)
-
Make
sure
the
video
output
is
connected
to
the
TV.
(see
section
3-5)
-
Adjust
the
aspect
ratio
setting
of
your
TV
or
monitor
if
available.
-
Check
the
HD
Receiver's
Aspect
Ratio
setting
(see
section
8-13),
press
the
RATIO
button
on
the
remote
control,
or
check
your
TV's
aspect
ratio
setting.
-
Check
with
your
service
provider
or
local
broadcaster
to
confirm
if
a
full
video
image
is
broadcast.
-
If
you
are
a
DIRECTV
customer,
you
can
add
a
channel
by
running
the
"Manual
Ch.
Add"
from
the
SETUP
menu
or
find
all
available
channels
by
running
the
"Channel
Scan"
in
the
SETUP
menu.
(see
section
8-8)
-
Otherwise,
if
the
DIRECTV
Receiver
is
in
the
ANT/CABLE
mode,
you
can
find
available
channels
by
running
the
"Channel
Scan"
in
the
SETUP
menu.
(see
section
8-8)
-
Digital
channels
can
be
dynamically
changed
by
broadcasters
and
service
providers.
A
channel
that
may
have
been
available
in
the
past
may
have
been
moved
or
deleted.
Consult
your
local
broadcaster
or
service
provider.
-
Aspect
ratio
depends
on
both
the
incoming
program
format
and
the
DIS-
PLAY
FORMAT
setting.
Once
the
button
for
the
format
is
set
to
a
stan-
dard
definition
(480i/480p)
and
the
incoming
program
is
standard
defini-
tion,
the
aspect
ratio
can
not
be
adjusted
and
a
warning
message
will
appear
on
the
screen.
(see
section
8-13)
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