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116
Hughes
and
DIRECTV
are
dedicated
to
providing
you
with
quality
support
and
customer
service.
If
you
have
questions
or
difficulties
that
you
cannot
resolve
using
the
tips
in
this
troubleshooting
section,
consult
your
dealer
or
call
DIRECTV
at
1-800-531-5000
regarding
problems
with
DIRECTV
Service
problems
and
Hughes
Customer
Care Center
at
:
1-800-274-
8995
regarding
your
DIRECTV
HD
Receiver.
SYMPTOMS
SOLUTIONS
No
power.
No
signal.
No
picture.
Macroblocking
in
picture.
No
Signal
message.
Searching
for
satellite
signal.
Please
standby
OSD/VFD.
-
Is
the
AC
power
cord
plugged
in?
-
Check
your
antenna
input
or
location.
-
Check
your
cable
input.
-
Check
your
satellite
input
or
set
up.
-
Make
sure
that
the
correct
format
is
selected.
-
Press the
DISPLAY
FORMAT
button
on
the
front
panel
to
change
for-
mats.
(see
section
4-1)
-
Make
sure
that
the
right
component
type
is
selected.
If
the
DIRECTVHD
Receiver
is
connected
to
your
monitor
or
TV
via
Y/Pb/Pr
port
on
the
back
panel,
the
"TYPE"
switch
must
be
flipped
to
the
left.
Otherwise,
you
may
not
be
able
to
see
a
picture.
(see
section
3-5)
If
the
DIRECTV
HD
Receiver
is
connected
to
your
monitor
or
TV
via
RGB/DVI-HDTV
port
on
the
back
panel,
the
"TYPE"
switch
must
be
flipped
to
the
right.
Otherwise,
you
may
not
be
able
to
see
a
picture.
(see
section
3-5).
-
Make
sure
the
Initial
Setup
process
has
been
performed
(see
section
8-7).
-
Select
the
Channel
Scan
or
Manual
Channel
Add
functions
if
you
have
not
already
done
so
(see
section
8-8).
-
If
you
are
only
receiving
a
few
satellite
channels,
you
may
need
to
call
your
service
provider
to
have
your
programming
activated.
-
Check
to
make
sure
all
the
cables
are
installed
correctly
and
that
the
proper
source
is
selected
on
your
TV.
For
example,
channel
3
or
4,
480i.
-
The
satellite
or
digital
TV
signal
strength
may
be
low.
Check
the
signal
strength
and
adjust
the
satellite
dish
or
TV
antenna
as
recommended
by
the
dish
or
antenna
installation
instructions
(see
section
8-7).
-
Make
sure
the
broadcaster
or
service
provider
is
supplying
programming
on
the
selected
channel.
Use
the
SIGNAL
button
to
check
for
digital
video
signals
(see
section
4-2).
-
You
may
be
trying
to
access
a
pay
per
view
program.
Follow
the
on-screen
instructions
to
order
the
program.
-
Due
to
copyright
restrictions,
you
may
not
be
able
to
view
some
high-
definition
programs
in
the
high-definition
format.
-
Make
sure
the
Access
Card
is
inserted
correctly.
-
For
more
information
about
connections,
please
refer
to
Section
3
of
this
manual.
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