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Before You Call For Service
Dishwasher
Questions?
Use this
problem
solver
19
Problem Possible Cause What To Do
Dishes and
flatware not
clean
Main filter or fine filter
is clogged
See the Care and Cleaning section.
Low inlet water
temperature
Make sure inlet water temperature is correct (see
the USING THE DISHWASHER section). Turn on
the hot water faucet nearest the dishwasher, let
run until the water temperature stops rising. Then
start the dishwasher and turn off the faucet. This
ensures the entering water is hot.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more
slowly than usual? If so, wait until pressure is
normal before using your dishwasher.
Air gap or disposer is
clogged
Clean the air gap or flush the disposer.
No high drain loop Verify that you have a high drain loop. Refer to
the Installation Instructions.
Improper rack loading Make sure large dishware does not block the
detergent dispenser or the wash arms. See the
Loading section.
Poor performing
detergent
Use a highly rated detergent such as Cascade
®
Platinum ActionPacs
™
.
Spots and
filming on
glasses and
flatware
Extremely hard water Use rinse agents such as Cascade
®
Platinum
Rinse Aid
™
to prevent spots and prevent new
film build-up.
If water is extremely hard, a softener may be
required.
Low inlet water
temperature
Make sure water temperature is at least 120°F
(49°C).
Overloading or
improper loading of the
dishwasher
Load dishwasher as shown in the Loading
section.
Old or damp powder
detergent
Make sure detergent is fresh.
Rinse agent dispenser
empty
Refill with rinse agent such as Cascade
®
Platinum Rinse Aid
™
.
Too little or low
performing detergent
Make sure you use the proper amount of highly
rated detergent.
Cloudiness on
glassware
Combination of soft
water and too much
detergent
This is called etching and is permanent. To
prevent this from happening, use less detergent
if you have soft water. Wash glassware in the
shortest cycle that will get it clean.
Low performing
phosphate-free
detergent
See A white film on glassware, dishware
and the interior in this TROUBLESHOOTING
section.
Water temperature
entering the
dishwasher exceeds
150°F (66°C)
This could be etching. Lower the water heater
temperature.
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