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14
EN
8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
humidier. If you are unable to solve the problem with the information below, visit
www.philips.com/support or call 1-866-309-8817 for assistance.
Problem Possible solution
The humidier does
not work.
• Make sure that the humidier is connected to an electrical
outlet.
• Make sure the reservoir is lled with water and the upper
unit is placed properly onto the reservoir.
• If the problem persists, call 1-866-309-8817 for assistance.
There is no air
humidication.
• Make sure the reservoir is lled with water and the upper
unit is placed properly onto the reservoir.
• The humidier will stop working if the current humidity
level reaches 70%RH. Humidity level above 70%RH
does not make users feel comfortable, so the humidier
automatically turns o to ensure optimal humidication
performance.
The reservoir leaks. • Make sure the humidier is not overlled with water.
• Make sure the humidier is properly assembled every time
after you clean it or after you remove the upper unit and/or
reservoir for relling.
• Make sure the reservoir is properly placed. If the problem
persists, call 1-866-309-8817 for assistance.
I do not see the
current humidity
indication change.
• Make sure you have assembled the lter around the lter
support.
• The lter is dirty. Rinse and/or descale the lter (see the
chapter ‘Cleaning the lter’ and ‘Removing scale‘).
• Your room might have too much ventilation. Please close
doors and windows.
• Your room size is too big. The recommended room size is
269 sq.ft/25m
2
.
There are some white
deposits on the lter.
• The white deposits are called scale and they consist of
minerals from the water. Scale on the lter aects the
humidifying performance, please follow the cleaning
instructions in the user manual.
The lter turns
yellowish after some
time.
• The yellow deposits are a natural eect of the wick
material, and it has no impact on humidication
performance. Clean the lter to remove the scale, and
replace the lter every three months.
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